January 2024 by Debra Worrell
Took my grandchildren for breakfast with Santa. They were very excited initially but the restaurant wasn't very festive looking despite having some decorations and only heard two Christmas songs whilst there. Initial impression was it wasn't any different than any other visit apart from a rather tatty looking Santa walking around. He walked past our table several times without acknowledging the children. The children's comments were "why does Santa look so miserable?" and "is this supposed to be fun?". We went to get our breakfast at the buffet and it was obviously coming to an end as was very tired looking cooked food some in a lot of oil. There was toast available but no fruit or cereals. The food tasted ok but nothing special. When we were nearly finished our breakfast Santa came over and asked if the boys wanted anything from his sack, gave them an activity pack and then left. I had to go back to the bar to ask for him to come back so the children could have a photo with him. He did speak with them whilst we took photos and the children said his voice sounded like Santa which made things a little better. To say we were disappointed with the breakfast with Santa is an understatement especially as they still believe in him.Wheelchair accessibility: Eldest grandchild is in a wheelchair and they were helpful in giving us a table which could accommodate his wheelchair and near to accessible toilets. There were ramps so he could access the buffet.
January 2024 by Samuel Covill
First visit to this branch. Impressed with speed and quality of customer service. Nice pint of London Pride. Very good quality of carvery meat and trimmings. Certainly one of the best Toby's we have been too for quality of food and service. Pity we didn't live local.
December 2023 by Melanie Nutter
Lovely meal, staff very friendly, especially Martin who was excellent! :)They also do a social bite donation service which is
December 2023 by Ria Ezzeldin
Food really hit the spot!! Honestly, the best roast, I couldn?t believe it. Alfie was great and attended all of our needs and the food tasted home cooked. A hearty, filling meal.
December 2023 by B Paluch
The place looked nice and cosy , not too overcrowded which we appriciated .Staff although nice and polite looked scruffy (wearing they own clothes ).We ordered beef which was very chewy and simply inedible!This was later swapped Turkey -with a comment from a staff that they should not have done it .Vegetables were overcooked and served semi cold.Desert semi cold , dry ( supposed to be warm and soft)Overall not the best experience , so won't be coming back.
December 2023 by Malc Bridger
I arrived a little early with a friend, got a good seat by a window and the service/information, was very helpfulThe meat was succulent, the vegetables and gravy....perfect, and the music level was ambient, which was exactly what we hoped for. The clamour for a tip, re; my card (which I gave), was a bit 'American', but overall the 'Carvery' experience, continues to be of fantastic value for money and I'll be back.
December 2023 by Anna Hills
Good hearty carvery was had by my husband and I. We had a prawn cocktail starter ordered through our waitress. Meat was carved, we had all 3 meats on offer and good assortment of vegetables were on offer too. We like lots of gravy on our roasts and the help yourself facility for this was good. Waitress service for drinks was also satisfactory. We would definitely visit again. Thank you.
December 2023 by Tracy Azams
I loved coming here! Was my first roast dinner and there wasn't a thing i got that i didn't like. The atmosphere from the moment I walked in was so homey and comfortable. The staff, specifically Alfie, Jess and the server Sylla were so helpful and kind too!
December 2023 by Maashallah Tayo
We arrived early and the lads at the bar were amazing. Alfie was really great with accessibility and inclusivity as I am disabled. The kitchen staff were really kind and accommodating.Overall Leah was the BEST host and provided everything we needed. She also helped me carry my plate to the table as I use a walking stick. There was another young lady who was also amazing.Overall we had an incredible time and it was a great example of how good Toby can be. We brought my friend from South Korea with us to experience an English Christmas Dinner and she LOVED IT! 5 stars. Many thanks. Will definitely be coming back!I hope ALL the staff can get recognition for being so kind and sweet to everyone. They absolutely smashed it last Saturday. The staff are why we always return to the Croydon branch. Wonderful set of people!MERRY CHRISTMAS!
December 2023 by Pauline Macbroom
Lovely to have lamb, although it was a little tough. The beef was excellent, as usual.My friend and I could not finish our plates (they were NOT piled high), so I asked if we could have a container to take the veggies home. I was informed that they didn't have any. This is surprising, as you do take away and delivery...Eventually, our server Martyn found a round container (no lid) and some cling film. Absolutely ideal. He deserves recognition for his thoughtfulness.
November 2023 by Shirley Campbell
Food awful. Basic. Friends and I arrived at venue to be told we had no reservations. Then when seated seem as there was only 2 member of staff on do was rushing around. Then went for carvery to find limited meat on the counter. Requested pork to be told there's no more. Vegetables overcooked, potatoes hars and burnt, mac and cheese no flavour. Very dissatisfied.
November 2023 by Lee
Avoided this place for years because it went seriously down hill. Though I think new management have turned things around. The guy doing the carvery tonight (Sunday 12th) was amazing with all the customers, he needs a raise and some help would have helped the very LONG queue. We?ll be back for sure!
November 2023 by Marie-Louise Wellness
Old school chain carvery. The place you take your gran. We were lucky to have a fresh beef joint pulled out. Other things looked a little 'old' but we were in there on a Wednesday late afternoon, it's a different story in the evenings and especially on a Sunday when it's manic in there. Server was very nice. We enjoyed our meal. It was nice and quiet at the time
October 2023 by Rennish William (Rensporsch911)
Food was very nice and very generous portions... And you can go back to get more veggies if you need to... So first you get the meat and veggies you need from the carvery counter and later if you need to top up veggies then you can go and top up, but you cannot top up meat... Have to order a new one... The highlight for me was their gravy (Toby's special secret gravy), it is one of the best I ever had as gravy from any such sort of restaurants...For some this may not be important but for me it is one thing I find very useful "Clean toilets"... I think we should have a rating for clean toilets too when you rate a restaurant... There are some well known restaurants I have been to and finding smelly toilets surprised (in a bad way, obviously) me... You would not expect to find a smelly toilet in such a place... So I was happy to find that the toilets here were not smelly...I had beef from carvery and my wife had lamb, it is painful to say lamb tasted better than the beef I had?... The Home baked chocolate brownie was very nice too...Hope you'll also have a great meal from there...
October 2023 by Sandra Holder
Our servers were fantastic. I really hope I got their names right (Millie and Charlie). If not, I am so sorry. Their service was second to none.I was very happy with the service received.At one point, I could not find the chef - I think there should be system to alert them with people are at the counter. That being said, the chef was such a nice person. Overall, a great experience and I will recommend others