December 2023 by Harry Dougherty
Had an excellent dinner here last night with my friend. The waiters and waitress were genuinely, exeptionally welcoming and friendly as well as efficient. I had the arancini and duck (Christmas menu) and my mate had the steak, both superb. Merry Christmas!
December 2023 by Tamas
My mum became unwell after eating the Carbonara, which is the main problem and the reason for the review score.In terms of the service, they served the kids' starters together with their main which was odd, but then had to wait quite a long time for their desserts.Not good enough for the price.
December 2023 by Mary Lord
Food was poor quality and service slow. Friendly and pleasant atmosphere but not somewhere to go if you want a decent meal.
December 2023 by Samuel Walker
The restaurant was pretty average - not the type of experience one normally expects from carluccios. It was very busy. The customer service was ok but not great. My wife also had dreadful vomiting shortly unfortunately, not sure if food related.
December 2023 by Hana Gunfield
We booked a table which wasn't ready when we arrived.The limes requested with one of our drinks were not bought out, one friend waited 25 minutes for a coffee.We requested advice on an allergen item and nobody came back to us, the waiter presumed a manager had come over.2 people ordered a steak to be told 20 minutes later they had run out.The kids dessert came out after we had paid the bill and were putting our coats on.....The waiter then had the cheek to ask why we asked for the auto added gratuity to be taken off!Whilst some food delivered was lovely this was ruined by the lack of customer service.
December 2023 by Michael Kolapo
The restaurant is right across from the South Kensington station which is what drew us in. Had a lovely atmosphere and the service was rather impeccable, we were seated immediately and our wait staff was very attentive, gave wine recommendations and was very pleasant. My friend had the celeriac soup as starter and with a little salt and pepper, it was great. My appetizer was okay too. But the mains were downright disappointing. The steak didn't have much in flavour and it was served with fries that looked like £1.49 fries from McDonald's. There was no sauce to liven it up and had to pay for a mushroom sauce which wasn't much in taste either. My friend thought his confit duck was dry. We didn't bother to stay for dessert unfortunately.
December 2023 by Jacky Docherty
Three ladies popped in for coffee and a snack. We were advised we?d have to leave by 1pm. We agreed of course. No service at all. Whilst the cafe was 1/8th full we sat for 15-20 minutes before we were served. Meanwhile a glut of staff unaware of their roles. Two individuals actually serving. No napkins, everything served individually we all started our snacks at different times. One young lady ensured my friend got her Canolis ? otherwise you all need to focus on all staff working not swanning around!
December 2023 by vanna
One of the best places I have ever been. Me and a few friends came here for a birthday lunch and it was amazing. The server whose name I unfortunately did not get was incredibly welcoming and was very insightful in all dishes and even recommended some that would be best suited to a group of our size. The servers were so nice that they offered to take group photos of us when they noticed they were struggling and checked up on us every so often. The food was also amazing with the server giving a full ingredient list to one of my friends with allergies to make sure everything was okay. Food came out in a reasonable time and it looked and tastes amazing. It was such a wonderful experience and I would HIGHLY recommend this place. Love it
December 2023 by David Tan
I stumbled upon this restaurant near work, and it turned out to be a good find. Even though it gets pretty busy, I was surprised they managed to bring out orders relatively quickly. It'd be even nicer if they had more staff, especially during the lunch rush. The food is quite good, and they offer a nice variety. Overall, a convenient spot for a tasty meal, but they could use some extra help during busy times.
December 2023 by Giulia Patrizia Di Michele La Rovere
I went dining with my grandma and the whole dining experience was top!I also work in hospitality and I can say logistics were looking great, the service provided by our waitress Alyson, a Greek sir and the Manager Sandra was lovely.We both had the Christmas Set Menu, we got different starters to share and then we both ordered the Lobster & Crab Black Tortelloni and were just amazing, pasta was perfectly cooked with a a delicious fresh tomato sauce.Thank you S. Kensington Carluccio?s TeamSee you next time xx
October 2023 by K Czarnecka
Me and my partner were looking for somewhere to eat on a Saturday night (you can only imagine how hard that is lol). Luckily Carluccio?s had a table for 2! The service was lovely. Our server was a man maybe in his late 40?s, who told us he?s new, but he was very professional and definitely didn?t give off a newbie vibe. He made sure our night was enjoyable and we had everything. When it comes to the food, it felt a little bit average. My pasta could?ve done with more sauce and flavour. Would like to come back, and give other meals a try!Dietary restrictions: Server asked about allergies from the very beginning, and there is good choice of options for those with dietary restrictions.Kid-friendliness: There was a lot of kids in the restaurant, which to my understanding is very accommodating to families.
October 2023 by Fire dragon
I have visited the restaurant with a friend and ordered Goat's Cheese Salad and squeezed orange juice.The Goat's Cheese Salad was very tasty, rich in dressing.Also, due to my sensitive throat, I have asked the waitress if I can have a warmed juice which she kindly brought for me.I liked the atmosphere as well, because the all-glass facade allows all available light from outside to enter the restaurant which looks brighter as a result.
September 2023 by MandyH
Food came quickly, staff were attentive. Food was tasty but my seafood linguini looked like the pasta had been reheated, it didn't look fresh.
September 2023 by Ella
Lovely food but sadly let down by service, staff seemed disorganised, flustered and confused our order having to ask us 2 or 3 times to repeat it as they'd forgotten Didn't come and ask if we needed more drinks even on removing out empty smoothy glasses, they didn't refill out water until asked a second time Removed my plate even though my guest was still eating his meal. Other waiting staff avoided making eye contact so it wasn't possible to 'flag someone down' when we wanted to order hot drinks. My son had to leave before his hot drink arrived as he had to go to work, we had only had a main course at that point despite being there for 90minutes
September 2023 by MarkS
Nice variety of food and drinks. Friendly service.
