January 2024 by J L
Was trying to send a special delivery with one good-quality envelope I purchased at somewhere else. The lady insisted I should purchase their plastic bag for special delivery. I said no thanks but she said if I don't buy, I need to write my address on the envelope and queue again. And the funny part is, she said, if I buy the plastic bag, I can write the address now and don't need to queue again :)
January 2024 by James Todd
The queue is always MASSIVE and the staff take a ridiculously long time to serve a customer. Took about 10 minutes for some poor person in front of me to buy for a small national parcel...
January 2024 by Emmanuel Cuyugan
always a long queue, charges you even for a small bit of tape if the parcel doesn?t look sealed enough to them, and have very rude staff
January 2024 by Sarah
I would have given ZERO stars if it would allow me too! Terrible customer service, NO professionalism what?s so ever! The staff are rude and ignorant. I asked for a form and a little guidance on how to fill it out (literally what section) and the so called manger did not have a clue on how to direct me. He was rude to me several times to the point we ended up arguing. The rest of the staff in the shop were just as rude and thought the whole situation was funny.The website states it closes at 8.00pm but many customers were turned away before 7.00pm and told to come back another day for their parcel. Complete shambles!!!
January 2024 by Rignesh Patel
Have been there so many times for banking and posting and they are always supportive always looking after customers even they are busy. Specially Navyajan always smiling and ready to help .Thank you for great support.
December 2023 by Alec Hampden-Smith
Rude, ignorant staff, so lazy and slow and overall very poor post office. It?s not hard to do your job properly.
December 2023 by Mitra Alice Tham
Navya was full of smiles and very helpful. Thank you for making a potentially stressful trip to the post office a pleasant and enjoyable experience, Navya!
December 2023 by Mohamd Khalid
Narya is an excellent lady with brilliant customer service always smile and always willing to help it is a good assets to the post office
December 2023 by ??
I really want to express my gratitude to Navya for her kind help. She is always warm-hearted, friendly and responsible. No matter when I meet her, she will smile to me and offers help warmly as much as she can. Navya is so experienced and professional. When I have a parcel, I know that the Gloucester Road Post Office and Navya will keep it safe and sound.
December 2023 by Jan Bielik
Booked Evri Drop off online. Paid for it, picked my closest Drop off office and off I went .I was told by them they can't take it because my parcel is too big and heavy. (700x500x300mm weight 6kg)I strongly suggest that you change the TC's with Evri so that people don't waste their time coming to you with parcel sizes/weights you don't want to accept.
December 2023 by Katie Horsfield
Extremely poor service. Choose another Kensington Post Office if you can. Rude and unprofessional service.
December 2023 by Ray Abed
Maha was the best ever! She?s been here for a long time. Always smiling. Playing with my kids and advising us properly. Highly recommended. Please extend her my thanks.
December 2023 by hassan seddighi
I went to Gloucester Road Post Office to send couple of parcels. there was a long queue but thank to Navya, everything went fast and she did a great job. Thank you so much for your help and beautiful smile.
November 2023 by Leonel Richard
This post office has the worst customer service of any in the area. The employees are so rude that they question you why you choose a certain shipping class. Not only that I have seen them also talk down to other customers.Prices also fluctuate dramatically for the exact same parcels being sent!Do not support this business, post elsewhere!
November 2023 by Mira Mira
Very happy with this post office. They offer so many services from copying, scanning, Evri, DPD, collections and many more.Yes, there are times they are extremely busy with long queues due to being very central and handy but the staff is always trying their best to reduce them.I like visiting this branch. Staff is extremely helpful, particularly Navya as she has helped me so many times. Thank you.
