December 2023 by paras ahuja
Simply horrible experience dealing with this bank. All their call centres are based in India where the reps don't understand your situation and keep asking things and documents which are not even valid in UK. They are inconsiderate and unhelpful, i am in desperate need of funds and can't avail my own money kept in this bank. Formal procedures to log a complaint are lengthy and time consuming and the customer service team is useless, waste of time. Stay away from any kind of investing with this bank or even opening account here. Based in UK but operating as per Indian procedures and practises.
November 2023 by Melissa Pote
When I opened my account I used the Harrow branch and it took three visits to get to see someone.Today I visited the Southall branch and received 5 star service from Girish, who was totally amazing. Everything was completed and he was efficient and patient.Thanks very much.
October 2023 by Kamaljit Sond
ICICI Bank in Southall was very helpful in helping me to retrieve my money from NRO account in India. Laxmi especially very helpful in filling all the forms and advising us about the whole process and calling me after the process had completed. I am very pleased with the service Laxmi provided us. Thank you very much to Laxmi and all the staff in Southall Branch.
September 2023 by Gadadhar Singha
Staff members are truly amazing. They help people almost all aspects.
September 2023 by AS
Bank not accepting 2000 Rupee notes that were withdrawn from their own bank in India after the uneducated gujju idiotic Prime minister declared them unacceptable. Wats the point of a bank when they don't accept their own currency. Horrible banking
August 2023 by Jags Banwait
We are so impressed with Laxmi at ICIC Bank Southall. When coming to the Branch, she makes the effort of greeting us and is always so helpful in facilitating us with any account related enquiries. 5 Star service.
July 2023 by Gurbir Singh
My Dad wanted to open an NRI account, Laxmi was very helpful in helping him providing great customer service, she also gave quick lessons in online banking. Will recommend to family and friends!
July 2023 by Priya M
DO NOT USE. We called main office to check what documents they needed. This branch refused ID we brought even though we followed instructions from phone line. We had wasted 80 mile round trip drive and 3hrs of our time. Avoid at all costs. Staff acted as if it was our fault and not apologetic at all.
July 2023 by Musthafa Ahamed
Fantastic service. I opened my account with Laxmi and Girish.I told them I?m in a rush and they opens my account in double time, constantly giving updates and explained the process throughly answering all my questions.Highly recommended
June 2023 by Ritesh Gangwani
My experience with the Southall branch has been very positive. A very knowledgeable, friendly and resolutive team that followed up and kept me updated whenever necessary. Thank you to Mr. Prakash & the rest of the team who has been helpful and quick to sort out any issues.
April 2023 by Vijay Ram
Went to open my NRE/NRO account in the Southall branch in London and Mr. Abhinav helped me to open the account within an hour of time and the account got activated within 5 business days with all the details updated. He was so kind in providing with his number to contact him anytime whenever I need any clarity. (This is not any normal review where staffs ask to put their names to appreciate them. This is posted out of my own satisfaction with the employee's work and dedication)
February 2023 by Amit Kumar
I tried to open my bank account online and it's been more than two months nobody from bank has replied me back. ICICI bank has same service in UK as they provide in India.
October 2022 by Trupti Pandya
Worst bank. Customer service very poor.
July 2021 by Anjan Saha
A fantastic service with a highly knowledgeable and professional team. They simplify the Indian banking system to where it needs to be.No hesitation whatsoever in recommending this branch!
July 2021 by Sav Handa
Amazing service from the point I spoke to them till my matter was concluded one of the best service the team always stayed in touch and made sure the matter was taken care of.
