March 2024 by Hassan
Gave a prescription for 2 sets of medicine on 16/03/24.I was handed one set of this prescribed medicine which only had a shelf life of 5 weeks, I was told to collect the second set in a couple of days time.I went back after 4 days and was told it?s been ordered and to return in 2 days. I went back on 4 more occasions each time told the same advice and promised a call back from staff with an update on any progress; these call backs failed to materialise.I called the pharmacy today on 29/03/24 and spoke with the Manager Shayla who was asked to call me on 25/03/24 during another visit on 23/03/24 and provide me with an update on progress or a contingency plan. She did not even have the common courtesy to call me and simply brushed off the excuse for not calling down to being busy; how very disorganised and unprofessional.I have been promised call backs by staff on several occasions.This pharmacy since being taken over from Boots is a shambles and service has deteriorated.Please avoid at all costs. Terrible service and communication. DO NOT USE
March 2024 by Arohi Arjun
Punjabi lady age around 45 with glasses is extremely rude with the customers. Always talking in rude tone with attitude. When we entitled for free medicine why does she has pain for it. Why this lady can?t be polite with her tone and attitude. It is strongly advice to you pharmacy keep good people and helpful unlike her. This lady has mole on face as well as wearing big nose wear-rudest lady ever..,??
December 2023 by Menny Brasco
Great stuff and full helpful. Great place.
November 2023 by Farooq Shoaib
Great staff and very smily and helpful staff
September 2023 by RAYRAY ?The food critic? Local explorer
Update the pharmacist tall man is a true gentleman very knowledgeable in his field plus lol very good memory thank you sir for ur top service you give the community plus the laddies treat every one equal and respect age old or young man or lady!!! Iv started going to this chemist for a few years now it?s one of the best chemists in west LondonTHE 3 wise laddies behind the counter are confident, caring, understanding considerateKind and very thoughtful no matter what age you are they have helped every time Iv need helpIn person or over the phone just like to give 5 stars to all 3 laddies and a very big thank you to you and the team at queens pharmacyTop marks to the 3 wise laddies keep it up andWaiting for the Xmas decorationHalloween deco was great . Real effort these ladies put in to there job for the hole community and more .??????????ONE OF THE BEST PHARMACY IN SOUTHALL CLEAN TIDY VERY HELPFUL LADIESTO THE OWNER TGE LADIES DO A GREAT JOB BEEB GOING FOR YEARS ALWSYS GOOD SERVICE FROM THEM I NEVER GO ANYWHERE ELSTHANK YOU LADDIES FOR YOUR HARD WORK AND DEDICATION??
August 2023 by Jaspreet Singh
Been using this pharmacy ever since it was Boots, always been super helpful, always on hand to help & support whatever the issue may be, the staff all know me and my family really well, always so polite and helpful. All the staff here a great especially Sharan/Kiran/Dhruv/Chintan & Richy. Absolutely superstars and a credit to the organisation they work for. Thank YouJS
July 2023 by Jadoo Gametech
Sharan is a really good dealer with amazing products. She is really polite and explains what products will be best for ur skin type. Furthermore, she also gave me a gift as a thx for purchasing from her shop !
June 2023 by muna hassan
Worst pharmacy I have ever encountered. They nominated me without my consent. When delivering my meds, they only delivered half, missing out on the most important insulin which my life depends upon. When I called they didn?t have a recollection of a driver but asked me to request it again. These lot are liars, fraudulent and dishonest. They keep medications for themselves and have the audacity to lie about it too. Business must be bad for them to resort to stealing dispensed prescriptions I guess.
May 2023 by rehana pervaiz
Very very nice place amazing location great staff top customer service very friendly and lovely items it's just got the wow factor
May 2023 by Avjyot S
Really bad service experience. Ordered a prescription and after being issued by NHS took more than a week to get. Everyday they said come back the next day. They really dont value their customers. On thrid day they don't have it and on forth day they have half the box of medicine which was delivered for me and say there is a delivery issue evry single time . This was my first amd last experience with them.
February 2023 by The Highest Priestess
Finally they got rid of rude ladies. New staff is really helpful. Good job!
January 2023 by Norma Yeo
This is the worst pharmacy I have ever encountered in my life. They are rude unhelpful and really do not care about their customers. One particular individual (a middle aged Asian lady) is particularly rude and in my opinion is in the wrong profession. I waited from 14 December until 6 January for my asthma inhaler and eventually had to take it to another pharmacist. Their excuses were feeble (weather/traffic/stock). I would rather travel 100 miles than visit there again and I am Reporting them to the GPC. AVOID if you value your health. It doesn?t even warrant 1 Star.
November 2022 by Syed Semab Haider
highly professional team, especially a young Pakistani lady. She provided me useful information regarding travel after vaccination. She was polite and highly trained professional. Wish her more success.
November 2022 by Rupinder Kaur
Very rude lady MANJIT, even don?t know how to deal with a customer. Why is she working there if she is not happy to attend the customers happily. Will never go to Queens pharmacy 0 star. Very unprofessional that lady.
November 2022 by Manor Shop
Don't take card payments below £3, no refunds no exchanges, staff not very welcoming.Is this a pharmacy or a corner shop?
