March 2024 by Andrew morley
Great friendly service from Catherine and Ben
March 2024 by Gianluca BAldi
Amazing team very kind
March 2024 by Bajan Kalsi
Very good service at this branch by Jasmeet . welldone
March 2024 by Tomasz Madej
Amazing service. Team is always doing best to find what I'm after. Keep up good work?
February 2024 by Satpal Gill
Amazing branch , manager and team go over and aboveAlways polite and helpful ready to serveHuge range of products stocked with most things able to arrive next day if not in stock , great app and 60 minutes delivery service , though I would like to see more items available for delivery(sprint)Team Southall keep up the amazing work ?
February 2024 by Dave Nash
Screwfix Southall always a good experience especially Catherine early In the morning.
February 2024 by Shpetim Loshi
An Excellent Service
February 2024 by hasan hoffer
Excellent customer service! Came in to buy some parts to repair my tap and was greeted with a smile. A young gentleman named Alison was very helpful and knowledgeable. An asset to the company!
February 2024 by Tomasz Sypien
Fand tastic team. Very kind and professional.
January 2024 by Sunny Singh
Very good service
January 2024 by danny bodell
Recently, I had the pleasure of interacting with Catherine at the Southall Screwfix. She was incredibly kind and helpful, making the entire experience smooth and enjoyable. Her efficiency stood out, ensuring that all my needs were promptly met. Dealing with Catherine multiple time was an absolute delight, as her approach to customer service was both professional and warmly personal.Danny ?
December 2023 by Julia Szulc
friendly staff, quick and easy?
November 2023 by M K
Jubain at the Southall store was amazing perfect customer service. He was patient and considerate towards a home DIY learner and elderly parent ******
June 2023 by Bill Richman
Was looking for a fitting with a tubing barb on one end and a 15mm pipe on the other. Held up the parts I brought in and tapped them together, saying, "Hello. I need a..." and was cut off by the woman behind the counter telling me, "No. We aren't trained." I said that I wasn't either, but could she... "No. You need to find a plumber, if you can, and ask him." A gentleman waiting in line did his best to help, but I don't think he quite understood what I needed either. He sent me to Selco. I then looked for a toolbox on one of their painfully slow touch screens. Found a couple I liked, but not stocked locally, and as I had walked 30 minutes to get there, I wasn't keen on picking it up the next day. Screwfix in general seems to have a knack for only locally stocking everything but what you need. Guess they're more geared towards professionals who order online and pick up in a day or two.
November 2022 by EEE
There were 2 ladies serving customers, we asked one of them for a glue for a specific door knob (that we took with us) and she directed us to the catalogue to choose one. We then asked for advice as we know nothing about the matter but she told us she couldn't advice any as she wasn't responsible for the outcome. We told her to double check with her colleague and she barely acknowledge us nodding with her head to her colleague.We then luckily asked Ben (store manager) who was very knowledgeable, polite and gave us brilliant advice and service. He made our journey worth it!