October 2023 by Darius Medinas
Most unpleasant, unhelpful and rude till stuff and management. From what I seen management keeps their stuff constantly under pressure also keep coming and checking on the customers like they are intruders. The ladies under till unfriendly and unhelpful either. I rather will travel extra mile to another branch where the shopping experience is more pleasant.
September 2023 by Beata Cisek
The place offers thousands of products and the staff are helpful but they have no knowledge about basic product names
August 2023 by skindeepguthealth stick with your gut feelings
Attended the Southall Branch. Spoke with a staff member who was unable to provide any customer support.Wondered around the warehouse looking for the items and calculating the dimensions.I then came across a gentlemen staff member called Mark. A total testimony to Selco. Very knowledgeable about building materials and also demonstrated a willing to provide customer support. As such I purchased a few items on the day and have made a follow up high ticket purchase.Retaining staff members with knowledge is vital for any business and or service area.A lot of the onsite staff need training on the rudimentals.Grateful for Marks insight and assistance.Regards.
August 2023 by rehana pervaiz
Very very nice place amazing location great staff top customer service very friendly lovely products it's just got the wow factor
July 2023 by Adel Guesmi
Good place
July 2023 by Shane Hamilton
I was amazed to see the manager (I assume she was the manager) get some action out of her staff and open up a register to serve the waiting customers. Great stuff, I wish other branch managers would be so hands-on! Then, as I was outside loading my van up, I saw the manager follow a customer out who had purchased 6 toilets to try to get him to buy the rest of the bathroom items in her store. What a great idea to help increase sales in their branch.I would have given 5 stars, but getting some items from the yard proved harder than necessary.
June 2023 by Bill Richman
They have a bit of everything. Not always the right bits, but it's something. If you put the brains of the three guys I asked for help in finding an adapter in the plumbing aisle into a thimble, there would still be room for your finger. Useless. The lady at the checkout, however, amazed me by knowing the description and price of the wooden slats I bought, and the post the gentleman behind me had as well. In other places, going to the checkout without barcode numbers would have meant a 5 minute expedition to get them, and glares from the people behind you. So there's that.
April 2023 by Lettings Sales
Do not use selco .Selco southall have the worst arrogant staff and should be shut down.they charged £75 for plastic packaging of a product that was returned within 10 hours of purchase against the sale of goods act.they breach all government rules.
April 2023 by M. B.
Very good place, amazing staff.
April 2023 by Hi Hi
This branch is the worst of selco from our experience.they do not understand the sale of goods act and unlawfully deduct money for returns. If everyone stops using this store and company they will understand they need customers to trade and cannot use bullish methods.The sale of goods act as published by the gover6 says..A consumer can legally return goods to the seller if they are faulty, not fit for purpose, or not as described. When goods are sold to consumers, the seller must comply with various obligations under the 2015 Act. They must be as described, of satisfactory quality, and fit for purpose.
March 2023 by Tom Brough
The worst selco there is staff are rude not helpful in anyway get more sense out of a raccon
October 2022 by Peter Kowlessar
They had what we needed at good prices. Wood was cut quickly. No problems at all.
October 2022 by Hamid Bazmi
Southall selco customer service has been great as always. Managers and staff are always friendly and kind and very knowledgeable. Keep up the good work. Thanks again
October 2022 by Mark Evans
Very good had ti return some items .no fuss no problems ,very polite, very easy
March 2022 by Mariusz Zbrzyzny
Unfortunately Google don't allow to give half star. They don't deserve a single star. Stuff very rude. Branch manager ignoring customer and pretend they invisible. Want to buy wood for big project when I ask in the customer service desk they told me to investigate my self if they machine is working. Been in the shop several time almost every time I did regret it. You get a filling as you are intruder. Such a great waste of time and probably worst customer service.
