August 2018 by shan will
Myself and my husband use this store all the time it is by far the best i have visited staff are always helpful and have great banter. We had a delivery on time and in full driver even called me to say they were on their way then helped me into the house with my goods as my husband was not about at the time. People that write these bad reviews should be ashamed by some of their comments on peoples personal appearances and vision, reviews should not be about this. if this is how you conduct yourself online it makes me wonder how nasty you were to these people when in store. 100% customer service to old kent road.
May 2018 by Ruslan Karimov
The worst costumer service I have ever seen.
Staff are rude, slow , and not professional at all.
Sold items they don’t have in stoke
Waste my time waiting for refund.
In the end they start to giving me instruction instead of being polite and say sorry.
Such big company with such poor costumer service!!!
May 2018 by Konrad Kamuda
I've been waiting 25 mins to be served being 2nd to till. Its a joke. Staff unprofessional, they're guessing what they are selling. Worst branch I ever visit
May 2018 by Mofossir Ali
Worse customer service ever!!! The staff is lacking of comunicommun. They don't piaroties customers needs. Not reliable. The reciptionist is also doesn't understand any my issue. Whenever need to speak to the staff dealing with my purchase they are never available .
I would not recommend anyone to deal with this company.they are the worst.
March 2018 by Mr Goldy Fox
The women with the black hair the little fat is one you know the ugly looking one, well she needs to learn some manners, she was getting rude so I said your getting enjoyed with me because I was making sure the price was right she said I’m not but I have other customers, I looked round and no one was there I said what customers, she got some bad attitude and that women serving at the till with the dodgy glasses, she said she couldn’t see the screen I was like why what’s up she said it doesn’t help when the screens blurry I lent over and looked at her screen and looked at her and said are you sure it’s the screen and not your glasses she then refused to serve me lol any way I told her to lighten up and put my screws through the till really don’t know how these idiots get jobs I mean the women that work there are so stupid i gobsmacked