November 2023 by Sky
Queues too long, only one person serving so i put my products back and left.
November 2023 by T
Queues too long, only one person serving so i put my products back and left.
November 2023 by imed sabraoui
I went there 2 week ago, and I don't like the way they act in front the customer, for example when u are facing the display and u are standing and looking for something they keep doing up and down in front of u without even saying sorry, secondly they keep looking and following you like you are about to still something, third when u ask them about a product they don't waste time even to look for it. Also my wife she face the same thing as she's a regular customer and some times ,some guy's they ask her a stupid random question like about "how old is she", for buying a few nails, is this sounds normal? Please act like a propel business
October 2023 by Natalie Samuel
We just had a terrible experience in here a lady greeted my daughter and asked her to go to a till then decided she wanted to serve another customer who came to another till from the wrong way and just left my daughter standing there. Didn't say anything so we left stuff and on way out the supervisor was equally as rude blocking the excited. Will never shop here again
August 2023 by easy2spoook
This place is terrible - how can you try to scam people in 2023? Whenever you buy something they don?t honour the price on the label and charge you a higher price and it?s not just a one time mistake it?s constantly me and everyone else I know has the same problem - other than this they hound you to buy random stuff at the tills no matter how many times you say no. Taheer is friendly and I would give him 5 stars I think he is fabulous at his job - something fishy going on here they are so desperate to scam every last penny from you it?s like they have been threatened to close if they don?t meet their target or something - Superdrug need to be easier on them so they stop passing this behaviour down to the service and being so desperate they resort to scamming. Taheer, again, should be promoted and should be allowed to run the store he always helps me and has the right attitude I love to go if I see he is working - he is the only reason I don?t stop going completely
August 2023 by preeti budhwar
They will never pick your phone..call anytime and then you go there and realise that services written on website are not available ?
July 2023 by Myriam Bah
That women at the still trying to upselling you products is so pushy and becomes so rude and aggressive when you don't want to buy her products.... she even forgot to scan my customer card and forgot to give me 2 items that I put in the basket.Staff very unfriendly!!Very poor customer service!!!No, thanks! I'm not going back there.
June 2023 by ileavereviews
Only 5 stars for Taheer. The rest of the staff are lazy and plain simple rude with 0 customer service skills. I believe there is the odd other staff member who actually enjoys their job, but the majority of staff here are rude and useless. There?s especially one lady in particular who needs to be sacked - embarrassment to Superdrug so rude to customers. Having this lady be at the entrance is a completely wrong move, scares customers away. She will only help when she finishes her conversation on her headset. And the help is pretty useless anyway, you are better off looking yourself. Taheer however is the real star of this branch and a real asset to the team. The other staff behaviour and poor customer service skills unfortunately results in a 1 star rating overall.
April 2023 by R ?Ronstoppable? Lewis
Staff are nice but always a long queue and only one person on checkouts
April 2023 by Star Cronin
Hounded at the till with items shoved in my face to buy. Almost forceful. Denied the beauty card and she ignored my wishes and signed me up anyway. Won't be coming back will use boots instead.
April 2023 by Oleksii Romanko
Completely rude and unfriendly personal. Started shouting at me when i opened the product I intended to buy. When asked about the manager, Mehwed, lady working here was ignoring my requests and were very rude. The worker that was very offensive denied to GIVE HER NAME. This is an absolute insanity, worker shouting at customer and refusing to give their name
April 2023 by R Lewis
Staff are nice but always a long queue and only one person on checkouts
February 2023 by Sadiya Rahman
I found the older, woman at the tills quite rude. When I was trying to complete my purchase I felt rushed and she was trying deny the fact that I was entitled to a discount. I wanted to use my student discount and she kept emphasising why I never gave it before. When she was the one who was rushing the transaction herself. So rude!!! I was so put off after my visit. Staff need to undertake some serious training and understand what customer service actually is. This women should be put off tills, I was so put off from coming again!
December 2022 by gammy
Got things I need, generally go there to buy, but today the cashier woman was forceful on trying to get me to buy the sales items when I already deny. Would be nicer to just introduce it and not shoving things into my payment even if it?s not expensive things
October 2022 by Irene Papakonstantinou
It?s a standard Superdrug. Except at the tills they always try to sell you random items like deodorants, perfumes, face masks. I don?t understand what is going on, it?s uncomfortable. I just want to pay and leave without this interaction.
