September 2023 by Bahareh
Not very organised store, poor management, although some staff are really helpful but I think it is lacking good management.
August 2023 by Curled Doughnuts
Terrible, their prices are always labelled wrong, terrible customer services also.
August 2023 by Krzysztof Zieli?ski
Absolutely horrifying. All the negative comments about infrastructure and staff are true, but the most irritating fact is that half of the time you can't send an Evri parcel here - either the printer or the scanner (or both) are usually broken.
June 2023 by Vee
Management NEEDS to change! Absolutely terrible experience with cages constantly on the shop floor, hard to shop with such narrow aisles.Only ONE very kind lady constantly working at the till, poor thing.Ridiculously understaffed and untidy shop.
May 2023 by Cahowr
No star if that?s possible! Never have your delivery delivered there as staff is not interested in serving you. As it?s a busy shop, almost 10 out of 10 times when you try to collect/ drop off a parcel the staff will tell you the machine is not working and come back the next morning (by miracle it would fix itself overnight?!) which really is they cannot be bothered to go through the process/ fetch the package! I have yet been able to send/ collect a parcel on my first attempt there in the past 3 years!!! Why provide a Evri service when staff there are clearly not interested? Even the store manager is in on it with the staff as witnessed a knowing smirk between them when I enquired.
April 2023 by Raha Semsarzadeh
Disrespectful attitude of workers! Rudest staff and worst customer service I have ever seen! Most of the staff have extremely poor English and cannot communicate. Their body language and the tone they speak to the customer with is abominable and entirely rude and unhelpful. I tried to post something from there - a service which they advertise that they offer - but the system is awful.Extremely unhappy.
April 2023 by Gianluca
Probably WORST Tesco I've ever been to. You've probably read other reviews talking about "Cargo all the time" or "rude staff", and I completely agree with them. There are always tons of boxes of cargo out in the open. The staff never talk or smile unless they're asking about how you're gonna pay or anything related to money. It's truly unacceptable. Don't trust the 5 star reviews, to get service like that here, it'll take a miracle. Never shop here again.
April 2023 by Svetlana Khokhlova
I love this tesco I go there every week and all the staff are very nice and always offering to help. The food is always fresh and has never been a disappointment.
March 2023 by Veronica Alvarez
Incredible how going to Tesco can ruin your day. Rude employees, dirty premises, bother customers for everything. Tesco seems to be doing me a favor when I go shopping and spending my money. It is incredible that having bad comments years ago they do nothing to improve the 3 points that everyone criticizes, rudeness of the staff, few cash registers and corridors crowded with supplies.
March 2023 by Zhuzhiboo
I entered the shop at 22:25 today. I was just about to pay at the check out but the security came to and with the biggest grin on his face told me that I could not buy anything after 22:30. The clock just ticked 22:31, so I asked why he didn?t tell me that when I entered. He couldn?t answer and wasn?t laughing anymore. The staff was talking and laughing at a corner of the store not paying attention to customers. Why is the store working until 11pm, but I wasn?t allowed to make a purchase at 22:30? This is the worst grocery store with the rudest staff. I will make sure I never set my foot there. One star is too much for Tesco at St John?s Wood, but there is nothing lower to choose from.
February 2023 by David Odgers
A really horrible experience every time I go in. They are obsessed by restocking the shelves and they are constantly pushing around the huge cages. This takes precedence over customer service. Most of the staff are rude and never crack as smile. The new Tesco up the road in Swiss Cottage is much more pleasant experience and thankfully not much further to walk.
February 2023 by Kamal Joshi
I had an evri parcel delivered here. After receiving the notification that the parcel has been delivered when I went there after two days, they said no such parcel has been received, and to come back after a few days. When I went there after 6 days, the person told me the parcel has been returned back and showed me on his machine it had been delivered to them 2 days prior to when I went to collect it the first time. It was never returned back to the company so the company didn't issue a refund as well. I am not sure what they did with the product. The staff seemed quite rude and apathetic in all of this.
January 2023 by Kee Young Lee
Worst grocery store ever. The staff are stocking the tills for the whole day. They are always blocking the aisles. Customer service is very very slow and unpleasant. I wish I could suggest to the council closing or changing this shop for the SJW high street renovation project.
November 2022 by Danila Farina
Worst, not only tesco, but grocery store I've ever been to. Never seen such a bad customer service. Staff are rude to people, I was already thinking it was terrible, staff and shop in general, but one of them actually made fun of me in front of everyone yesterday. Also if you make a comment about customers, literally in front of them, you cannot do it in a language that they don't understand just to say whatever you like. I'll make sure I never put foot in this place again even tho is the only one nearby, this is how unhappy I am with the place! Unacceptable that this is the only option in St john's wood.
October 2022 by R
Harsh reviews.. on recent visits I've experienced helpful staff frantically trying to shelf fill or sort the self service tills .. agree should be better thought out as a lot of packaging is on the floor in the isles ...and it definitely needs a well thought out refit to make it a better experience for all involved .. for a top up shop it's handy and cheap for that neighbourhood and why it's always packed ...
