December 2023 by John and Kathleen O'Donnell
I just phoned this pharmacy (from Italy where I am staying) to see if my son could pick up a product I need for eye issues I am having (that I cannot get here in Italy). I just want to say that the (female) pharmacist with whom I just spoke, was very kind, patient and informative. I could not believe I was not put on hold for at least 10 minutes (as would have happened in the US at my CVS pharmacy... and then a very grumpy assistant would have answered me as curtly as possible). So, you all in Stoke Newington, appreciate what you have there.... a pharmacist who is human and kind. Thank you!
November 2023 by J
I had a very bad experience here, there?s one member of staff who works behind the counter & has a terrible attitude, like she?s doing you a favour rather than being paid to carry out an important job for the community. Her attitude seems to have rubbed off on other staff members, who now also treat customers like a commodity.
September 2023 by Andrea A.
I consistently receive a brilliant service from the staff here. From advancing my regular prescription following a mistake at my doctor's surgery to offering sound advice when I had a massive allergic reaction to another medication. The range of products on offer has also drastically improved and the many testers available allow me to try new products out on my sensitive skin before I buy.
September 2023 by Rohima Khanom
Never can get through on their phone lines
August 2023 by Liz Le Breton
I live next door to this pharmacy and had being going there regularly for years with no issues, until I started trying to get a regular prescription handled by them. I have found them to be rude, disorganised and often feel like they talk down to me. They act as if I'm bothering them or as if I'm not entitled to the prescription because it's administered by a private practise. I go in to get my blood pressure measured each month and they basically role their eyes when I ask to get it done and last time they started it 4 times and then would go serve customers and forget about me, only to miss the measurement and then repeat the process. They once refused me a prescription saying it was out of stock, then when my doctor rang them directly the same day they magically had it and let me access it. It's now been 5 months of consistently being treated this way - so I have decided not to use them again as a point of principle - which is a shame as I thought about them as part of my local community of trusted places. I'm afraid I cannot recommend them to anyone.
August 2023 by m virgo
I don't normally use this chemists, but I popped in with a prescription the other day, and was surprised by the impoliteness and bad-mannered staff. Two sulky young women between them looked me and down as though a bad smell had entered the store, but then, somewhat miraculously were all smiles and thank yous to the white, middle class woman who came in a few minutes after me. A wealthy occupant no doubt of one of the nearby £1m+ houses, who was deemed to be more worthy than I, a mere poor black. What's worse, the sulky young women were both brown too. The chemist that day was black. I've come across this before, black and brown people so used to be in service to a certain demographic looking down on all others. I believe there's a name for it. I asked for my prescription to be returned and headed to Benjamins on the High Street, where professionalism, and good customer service prevails. My message - go to Benjamins.
June 2023 by Madeline Jenkins
The staff here really went out of their way to help me when I was picking up a prescription close to their closing time. They are always extremely kind and lovely ? much appreciated!
May 2023 by Katherine Due
Such a good pharmacy. Pharmacy is well stocked and staff always really friendly and helpful.
August 2022 by Valerie B.
Came in today to pickup some steroid lotion. Sadly i was not too impressed with the service received. The girl at the counter asked me loudly what its for and i replied that its confidential and that there are other people in the pharmacy (which is very little btw). She then replied 'i am only doing myjob' to indicate i was being rude. I once again said that my medical information is confidential and wanting to maintain confidentiality has nothing to do with being rude.When entering the pharmacy everything was fine and i do not understand why not openly, loudly, in front of strangers talking about private health was considered so rude and receiving an absolutly unprofessional and rude reply.Its absolutely disgusting behaviour.
May 2022 by Suheyla Guney
REFUSED THE MORNING AFTER PILL service told because i was too agitated.i asked a form to be explained to me, i was told its been in place for 16years. no explanation, this made me anxious.if youre a woman looking for quick help and are emotional. Dont go here.if you have trouble controlling your anxiety or emotions from something confidential you might be refused serve instead of help.
January 2022 by Edmércio Navaona Cardoso
Interesting
December 2021 by Peter Roberts
Such a lovely helpful pharmacist who gave me thorough advice over the phone. Recommend!
September 2021 by Connie L
A warm, community pharmacy at its best. The staff are super helpful and friendly. That's especially welcome at this incredibly challenging time (pandemic), when it's not so easy to get to see a doctor or nurse at your own GP practice. I went here with a nasty burn, when it was impossible to get seen at my local surgery. The duty pharmacist knew what to do and how to treat it immediately, and showed me how to care for the wound myself and prevent infection. She was so kind and caring. She also invited me to return to get it checked again a day or two after the original accident. Amazing service and expertise. THANKS Safedale 100 Church Street :)
September 2021 by Sally Freestone
I cannot praise this team highly enough. Throughout 2020, they've gone out of their way to do everything they can to support the local community as it copes with Covid-19. They know their patients so well, that they spot when someone hasn't been in contact for a while, and check in with them to see that all is ok, and if it isn't, escalate their concerns as necessary. They stayed open throughout lockdown, including on Bank Holidays, and even when their workforce and resources were depleted by their own staff sickness. I wholeheartedly recommend this pharmacy. If you want friendly, efficient, face-to-face (safely masked!) expert medical advice, administered with great care and kindness, go here!P.S. their sister branches on Albion Road and Green Lanes are similarly plugged into their local communities' needs. It's the ethos of the company I guess.
September 2021 by Jemma
Staff are very friendly and polite..Customer service/care is excellent 10/10..
