December 2023 by Dipankar Nath
Great customer experience, Jo who was present at the till helped us select the correct product. Would definitely visit again.
December 2023 by Niamh O'Loughlin
I've never seen a more depressing B&Q. It's almost like they're running the stock down to close the place. Really disappointed
December 2023 by Rasha Hassan
Akbar provided an excellent e cellent customer service, he was a really nice n kind n explained all about diff kind of paints. Prob the best kind of customer service anyone can recieve
November 2023 by Subhanullah Matiullah
I was treated in a very harsh and unpleasant way this evening. B&Q is a well-known brand but they need to focus on their customer services. I?m going to register an official complaint to Customer Care Department! I?m extremely disappointed!
November 2023 by Julie Ryan
Wow. What an excellent service today from Rebecca. Helped me find the exact light bulbs I needed. Then went out of her way to find me some out of stock bubble wrap. The place was fully staffed today came away with exactly what I needed.
October 2023 by SUTHA KIRUBA
I'm usually not the one to fuss over lack of service but this experience was beyond my patience. I bulk purchased some paints from this B&Q store and after finishing the renovations in our house I came back to return the unused products. I was extremely unsatisfied by the service I received from the customer services team as I needed assistance returning each individual purchase ( and I politely waited for assistance whilst they continued also serve other customers on the side even though I should have been given priority seeming that I also waited in the queue to be served). Disappointed by the service received I went to speak to the Manager , Kristy, who again didn't seem to take my complaint seriously and unbotheringly told me she will speak to the staff to sort out. I'm hoping that she did her duties and actioned upon my complaint and would like a clarification that this has happened.
October 2023 by Naina
Terrible customer service not sure how they get away with it..so called management and staff are so rude they talk to customers so rudely.
September 2023 by Ali Rizvi
Fairly well stocked store. Selco is next door so it makes it easy to compare prices.They have a key cutting machine, garden area and paint mixing facilities.
September 2023 by Victor Wiredu
Very well organized DIY store with helpful and friendly staff.
August 2023 by EMid MSO
Best B&Q I've been to. Good parking, trolleys!! Above & beyond helpful & knowledgable staff
August 2023 by Tracey-Anne
It had been a while since my last visit and I found what I was looking for quite easily. The outside area looked a little tired and shabby and I was followed around by a member of staff. I didn't feel I could really look around as I wanted to.
August 2023 by Arwa
Terrible customer service. Never coming here again. Rude staff who ignore customers when you ask for help. I have a condition and therefore unable to lift things by myself, especially heavy things. Today I get told by the staff to lift and carry things at the till, whilst they?re sitting there chatting and making rude remarks between them. I was very upset at their complete lack of respect or manners and horrible customer service. Definitely DO NOT recommend going here, instead go to nearby places like Wilko and Screwfix with professional employees.
August 2023 by John Anderson
bought some nice plants... lots of them half price ?? at the moment ?? and today some paint for the next DIY project ??
July 2023 by Dionne
Really, like B&Q it my local hardware store staff are great .
July 2023 by Mo Raz
Good decent diy store that has many different departments such as building tools, screws, fixings, electrical items, building materials, furniture. Also has a garden section where they different types of plants and trees, although on my last visit this wasn't very well stocked.
