February 2024 by Vijay Prakash
I really wanna share my worse experience with this shop which I never expected.It's not about shop but employee. I don't know his name but he made two ponytail.We are looking for some shoes and he is not at all allowing to see properly and his behavior was really weird towards us. If this kind of employees are there sorry to say but I don't prefer to visit this shop again.
February 2024 by Abz Hussein
I visited this store last week Sunday I am pleased to say I like the way Ayan went above and beyond to assist with my requests for junior and adult trainers hope to find her next time I shop with you guys 10/10 service.
January 2024 by Eskhanaio98
Very good staff, the guy with the dreadlocks (sorry I forgot your name :() is a great guy. Although I didn't get the shoes, he has made a great experience for me, and I think he deserves a raise.
January 2024 by Indiana Richard
I have to say your member of staff, Jasmine, made this visit such an easy, smooth and positive experience. I'm not a fan on in store shopping anymore, but Jasmin was super helpful and made an exchange transaction hassle free.
January 2024 by Jemin Rawal
Worst customer service ever. The manager was too rude with me . I went for refund and they denied for that because they told me that i already used the product. Never ever visit this shop.
January 2024 by Sinead Harrington
I visited the Stratford store on 21st December after a long day at work. I was looking for a pair of shoes for my teenage daughter, I asked a member of staff for some help and I was assisted by a young man named Cori. The level of service he provided was excellent, and I just wanted to thank him for his patience and attentiveness. Walked out feeling appreciated as a customer, that doesn?t happen often at such as busy time of year in a fast paced store. I don?t often leave reviews but felt he deserved one.
January 2024 by Richard Ball
Cheers Nick for your assistance happy new year ?
September 2023 by Tantzi Mihalcea
Staff is really unfriendly here, not all of them, but some of them definitely are
August 2023 by Jhanzaib Nemat
Friendly staff stored the refund within minutes without arguing.
June 2023 by Hari
It is one of the largest urban shopping centers in Europe and is situated in the heart of Stratford, East London. The mall is conveniently located next to the Stratford Underground station and is easily accessible by public transportation.The shopping center offers a wide range of retail stores, including high-street brands, luxury boutiques, and flagship stores of popular international brands. It houses over 300 shops, catering to various tastes and budgets, making it a popular destination for shopping enthusiasts.The mall's architecture is modern and spacious, providing a comfortable shopping environment. It often hosts events and promotions, creating a lively atmosphere for visitors. Westfield Stratford City also benefits from its proximity to the Queen Elizabeth Olympic Park, which provides additional recreational opportunities, including parklands and sporting facilities.It's worth noting that as a busy shopping center, Westfield Stratford City can get crowded, particularly during weekends and holidays. This may result in longer waiting times and queues in some stores and restaurants. However, the mall management generally ensures a well-maintained and clean environment for visitors.
June 2023 by Lauren Morley
My daughter loves this place, not for the faint hearted though as most items are very pricey but that's the brands that are stocked here.
April 2023 by Jibel Camara
Visited twice in a week to collect orders. Saw different staff. Professional overall. Efficient, friendly, discreet. Telephoned to verify my order and was incredibly pleased to arrive in store and find that the desk staff had brought forward my order to ease collection process. She was really pleasant with lots of smiles. Here, staff immediately acknowledge your presence and a positive acknowledgement that it. Staff working are doing so quietly. Not a conversation to be heard yet communication is evident between staff. Grateful customer!!
April 2023 by DP
Worst shop and customer service ever! NEVER AGAIN!Do not purchase or visit this store they advertise prices that become higher when paying at the tills. Their trained excuse is that prices fluctuate every hour! And one price is the morning can change in the afternoon.I had already visit the store two days back and purchased some socks. And the same excuse given. I visited the store again to purchase another colour. Again the same issue happened. I would have thought the staff and management would have changed the price tags to reflect the actual change by now.When I challenged this at the till - the girlServing become extremely defensive and told me that if the price had become cheaper I would not have kicked off a fuss basically! You would have thought she was the one personally loosing out on some money simply because I refused to pay an increase from the advertised label price.The manager then came and changed the price to the lower amount which I paid - while In the background she kept interfering and asking him not to change! She was basically telling her own manager what he should be doing. I told him I also work for the NHS and wanted to use my discount on the original selling price. For some reason this further aggregated the girl - who become outraged and started a full blown argument with me in store getting very personal. You would have thought she was paying for me the way her blood was boiling.Further to this one of her lovers or boyfriend was at the till point got involved and started hurling abuse at me? The lowest of the low type of human being you can find.The manager did not have anything to say about that, but towards the end when I gave a couple of home truths about the customer service and the striking attitude of the girl he told me he won?t have anyone speak to his staff like that! Where was his voice when I was getting verbally abused by the scum bag? My reaction was to there action.I?d like to remind the manager that you won?t have staff in your store if you carry on abusing customers like this - because customers will simply not be returningto your stores!When I asked the manager for the girls name he refused to give it! All I can describe her as is the one with the big lips. She clearly is not happy and does not enjoy working as she was so miserable. She?s needs to learn on how you treat customers. Also if your going to have attitude then expect others to give you it back!What a dreadful experience it was. The customer service assistant seemed like she?s not trained on what it means to provide a normal service and the way they should treat others. The store needs investigating ASAP!
April 2023 by CHIARA MALTONI
I bought a pair of shoes in Westfield Stratford. After wearing them 4 times the leather pilled off. I have bee to the store and the manager said it was a faulty item and wanted a confirmation of customer service that the item is faulty and he would give me refund then. After one month of million excuses from customer service with every days updates I'm still waiting to get my money back as customer service said that they emeild the manager and waiting an answer from him. So basically the manager send you to the online customer service and customer service send you to the manager. They hope that customer give up and forget about the refund but this is not the case. I will not buy anymore from footasylum and I would not recommend to buy from them as they sell poor quality products.
March 2023 by MZM
Top notch customer service.Whenever I order items online I get the latest updates as to when it has arrived in-store and when I can pick it up and confirms when I've collected my order.In-store stock isn't limited and the store is well-equipped with the latest clothing so it doesn't disappoint if you're looking to buy on the day.
