March 2024 by Locutus Borg
This Pizza Hut ?restaurant? is based in the ground floor of the Westfield Stratford store. It is a kiosk style outlet with a small kitchen at the back. You can walk up to the front, speak to someone who takes the order, pay, wait to pick up your food, and then find a place to eat in seating area for all the little eateries. At busy times, it could be hard to find a free table or seat, so bear that in mind. If you find a table, it is nice to sit there and reflect on things, I like the fact that the lighting in the dining areas is a little dim, which adds a little atmosphere, as much as it is possible to get in a crowded place.First off, if you like Pizza Hut pizza, you will like it. It is the same stodgy stuff they have been making for years, only this place specialises in miniature ones. You probably know what to expect of the food, and you will probably enjoy their offerings if you are a fan.For me, Pizza Hut pizza has never been particularly good to begin with. I hate its overly tangy sauce and chewy cheese. When they put tomato pieces on the pizza, they dice it up pretty small, and I think they don?t add enough toppings on. On the other hand, and the only saving grace of Pizza Hut is the cut of their mushrooms toppings. Most other places have thin mushrooms which lack flavour, but Pizza Hut always seems to find thick juicy mushrooms which are very enjoyable.That is the only positive thing J can say about Pizza Hut. The rest is all negative.The little kiosk offers tiny overpriced pizzas. For the price you can get bigger and better ones form just about any pizza delivery place or high street pizza take away shops. Why would anyone pay for these tiny, greasy discs? I came in here one day and decided to try the meal option, which includes one small pizza, a drink and fries. Their fries were just horrible, and tasted so stale, a bit like the monstrosity known as ?potato wedges?. The pizza was so greasy and, at around 5 inches, it is insubstantial itself. A big part of it is the crust, and it tastes so bland, they should actually pay customers to eat this stuff rather than the other way around.While wait times for the food aren?t too bad, the people taking orders got very confused when I told them I wanted two pizza deals, one with Margherita pizza, and one with vegetarian. Honourable mention should also go to the usual customers these places attract, the ones who can?t make up their mind as to what they want to eat, keep adding items and when it comes to paying they question the bill and phone their accountant and investment lawyer to ensure everything sounds legit. Then they try three different payment cards that all fail, so they call their mothers to ask the PIN numbers for the cards, which still don?t work, and the day their partner is coming down in a minute with the cash in two minutes (which turns out to be 15 minutes). Yup.Anyway?.There was a time when the UK did not have many pizza places, and Pizza Hut became quite popular, as they used to deliver food right to your door. Now, with so much variety and numerous places doing identical pizza to Pizza Hut, not to mention supermarket frozen pizzas, there is absolutely no reason to pay these extortionate prices. I am actually surprised Pizza Hut is still in business. Their products are poor and their prices are not competitive at all. Someone should tell them to look at their calendar and see that it is not the 1980s anymore.I mean, from a business perspective I can see why they opened these smaller Huts. They are designed to cater to the lunchtime crowds, the type of people who might buy other fast food. A small pizza, Fries and a drink as a meal deal might work for some, since bigger pizzas can be quite filling and not really the sort of thing people would consider for lunch very often.I just think pizza and fries is a horrible combination for a meal, since both make you feel bloated. Rather than offer fries, they should stick to just pizza. In fact, maybe it would be better to shut down altogether.Avoid.Vegetarian options: Pizza Hut offers several vegetarian options
February 2024 by Mohammed Hoque
Very poor service and product. Got veg supreme and only had 1 piece of tomato and 1 piece of mushroom, chips barely warm and no utensils. How can you run out of tissue and ketchup?! Avoid!
February 2024 by Joey Delacruz
Ordered a simple meal for 2. It wasn?t that busy (there was no queue), but the food still took over 20 minutes to be ready and drinks were tepid. The food itself was fine, but the staff clearly isn?t paid enough to be anything other than completely indifferent towards the
February 2024 by Ainy Munnee
2/02/2024 6:30pm I requested for a piece of tissue paper and I was told I can't get one unless I buy something. It was a piece of tissue for crying out loud! Such petty staff!
January 2024 by Y CHOI
worst pizza ever
September 2023 by georgie W
Ordered a pizza and fries without a drink as take away, but still costs the same even if you are not ordering a meal deal. It should work out cheaper if not buying a drink. Only carbonated fizzy drinks on offer no bottled drinks. Saw a couple of customers ask for ice as the fizzy drinks are warm temperatures but they never have ice. Who wants a warm soda in a heatwave? Long wait for food. No ketchup sachets left. You have to ask for napkins. This branch has gone down hill. Put prices up but not getting the service you pay for. Card only was because of COVID but they should bring back cash now. It's been 3 years.
September 2023 by komal sakhuja
Not a great menu selection. Filled our tummys, but wasn't
September 2023 by ak ak
Pre cooked pizza and fries with room temperature Pepsi. Pathetic taste as food served not fresh at all. Upon asking for ice impolite reply.
August 2023 by Patel Jenish
Staff are not great or friendly. No apologies for keeping me waiting while he was busy chatting with another customer. I was too hungry to complain. If you want food- ok. If you?re looking for service- head elsewhere.
July 2023 by Zara Pearce
food was warm and fresh, staff were messing about tho when it was extremely busy
July 2023 by Christopher Partou
If I could leave no stars I would..!!I have used this place several times as my daughter likes pizza and cheesy triangles. Every time the experience is more terrible than the last.RUDE STAFF, DISORGANIZED, SLOW I had placed my order and was kept waiting for over 40min, food trays all over the place with ticket numbers on them placed on the counter, customers waiting ages for the food to come out, and to my surprise my ticket number was 895 and they had rushed threw to tickets 912 customers that had come well after me had got there food before us. When I complained to the staff I was rudely told that the food was coming I think the chef must have completely forgotten about our food due to rushing so many orders threw.Shame on the Pizza Hut franchise if this is how they treat all their customers. Frankly If your willing to wait standing up for long periods of time for food which is barely satisfactory then this is place for you,bring a fold up chair as you will be standing up for ages on your feet waiting for your food to suddenly appear, as if you need all that after a tired day of shopping all day.I would avoid this place at all times and look for an alternative restaurant in the food court.
July 2023 by Shim Aslam
The fact they do not accept cash is beyond me for an establishment in westfield where mostly it is frequented by tourists. No other food joint in the food court have this card only service. The staff are extremely slow in processing orders considering they lose half their customers when they can't pay cash which then causes a 15 minute wait for one cheese melt!Also being a Westfield staff member they need to offer the discount across the whole menu or not at all.
June 2023 by aayush yadav
The pizza were not spiced up at all.The fries were not well cooked
June 2023 by Davinder Singh
lady staaf on the counter is soo rude
May 2023 by Chantal Tabet
The pizza was so good as usual. We got the offer meal for one. The pizza size was a bit small but still worth the price.
