January 2024 by Saif Sumon Islam
I had a pepper mint tea and asked for honey to the guy in the counter. He said the honey has been run out and this isn't the first time I heard from that guy (there's no name badge on his uniform, he's Eastern European tall and has long hair). A had to ask a known barista for the honey and she managed to find an open box of honey just next to the counter guy). This counter guy has been ridiculous since I see him for 5-6 months. I'm not sure if the Pret management asked him save the honey for his own household!
December 2023 by Franchesca Higgins
The lady with the brown short bob was so rude and hostile to me today 22/12/23. I didn?t hear her about the subscription and she said ? I TOLD YOU ABOUT SUBSCRIPTION CANCEL THE CARD MACHINE?. So rudely whilst making faces at me. It made me feel so embarrassed and put a downer on my whole shopping experience. For someone who is working in hospitality/customer service in the busy Christmas period there?s NO excuse for it. The customer has t forced you to apply for a hospitality role. I never leave reviews but there?s no excuse for it.
December 2023 by Syeda Zohora
First of all, it?s crowded all the time, and you have to take queue for a single cup of coffee and the stuffs never fill the cup full and you don?t feel safe here as there?s beggars around. Always scared of stealing your personal belongings if you leave it in the table.
December 2023 by Maria Khanom
Disgusting pret with disgusting people. The bloody caramel blonde I asked for less ice for my little brother. They gave me half empty cup???I threw it in the bin shameful
December 2023 by SAMA beauty makeovers
Pret is a place where customers are welcomed with smile on their face, but this pret is basically the worst one.I'm writing this one after having 3rd time bad experience.There was a tall girl with half blonde hairs, I came to the till and Hello with smile and she didn't respond and said hmmm. I was having club pret I asked her to give me milk on side and she said I have to pay extra for that.Second time I went there asked for merry berry hot chocolate with cream, and viola there was no cream.Third time I asked for milk on side and there was brown lady with hijab she made bad face while taking the order.It's not sometimes, it's everytime this happens
December 2023 by Mohammad Ahmadi
Today, I went to the store. The coffee was so cold. I asked the lady at the tell "extra hot " she said yes yes and I got a cold coffee.It is so sad to see a coffee shop go down, hust because they hire idiots who do not understand customer service.
November 2023 by Vladimiros Kyriakidis
Pret A Manger my favourite sandwich shop chain in the UK.Good, healthy and organic snacks and sandwiches. Absolutely delicious coffee ?
November 2023 by Aleena Wilson
The service was awful! I usually get coffee from here most mornings and usually the staffs are very good. Today it was a new person who took the order and he didn?t listen to my order properly and gave me a wrong one. I mentioned it to him and the barista was about to change it. But how rude! He grabbed the cup from her and gave it to me instead of correcting his mistake. As I was in a hurry to catch the train, I couldn?t report it immediately.
October 2023 by Abidin K?l?ç
Attention!!! This place never have any shakes after 19.00 or 19.30.After finish my work almost everyday I am using this branch after 18.00, when I compare with other branch my experiences are below for here ;1- NO SHAKES; after 19.00 reason Some days it has been cleaned , some days it's over(finish)2- Very rude staff ( even supervisor one of the guy slim ,yellow hair ties his hair back)3-They can make any products are sold out ( they are like owner of the shop)4- Never any single argue with them (they are ready to fight with you )5-Staff even talk each other very unprofessional.I can see lots bad comments here as well look like Prett U.K. doesn?t care complains against of the staff and rule of the shops
October 2023 by Keerthi K M
Bad customer service and quantity is very less when compared to other pret a manger, totally disappointing experience. Photo attached.
October 2023 by azijun nahar
yesterday i went this pret & ordered a feeling peachy & flat white. after that i showed my profile , employee id & everything which is inside on my workday for 50% discount as a employee of pret. the girl whom served me she didn?t understand this things & call her team leader whose name is Lueis. He came to me & asked me can i have the barcode as a employee of pret .i said no & asked him, are you except this documents ? Lueis said directly no .He didn?t said any sorry , nothing. As well as when he tolked with me with a full of arrogant .This things very very disappointing me . He don?t know how to serve a customer.
October 2023 by Limitless Marketers
I don't feel well after mocha. The inside station pret makes bitter coffee twice I reordered. No offence ?
October 2023 by Merchi Z Puerta
Thank you Louis! (or maybe Lewis, apologies If I'm not spelling it well) He made an amazing iced latte for me. He was really kind and professional! Bless him!
October 2023 by Alina
Stuff serving behind the tills have to be a bit more polite. Been there few times and nothing changed.
September 2023 by Andi Cheese
Great place for good service and vegan options.Update 3 years later on 09/09/2023 where I gave it 4 stars.I used to enjoy a Pret coffee and sandwich/baguette as they has milk alternatives and did vegan fodder. I came in the other day and nearly fainted at the price of a sandwich and coffee (£10.50). What has happened? I have always expected price hikes like other places but this is astronomical. My only reasoning for this is their club Pret membership where you get 5 coffees per day plus 20% off food.With coffee at £3.50 per cup that would amount to £17.50 a day on drinks and if you only had £5 worth of fodder then another £1 per day (£18.50) A great saving if you are in the club. But I am not going to subsidise that by paying way over the odds for my own small treats. I don't feel one should be made to join a club in order to get a fair price for a bite to eat. So now we part our ways and off to a shop that will give me my little treat for a fair buck and not feed hundreds of people in a club. By the way if you spent the £18.50 per day, in a month you could rack up £555 worth of product. A good deal but not at my expense thanks.
