December 2023 by Adarsh K A
Employee named Muhhamad yousuf is very rude and unprofessional . He is very aggressive and don?t know how to talk to customers, its a shame that H&B hire such kind of people for customer service
November 2023 by Abdul Haq
Extremely unprofessional staff and have no basic manners and respect for customers. I went there with my wife and 1year old in his push chair. As soon as we entered the store, although the store was almost empty they made a recorded announcement saying CCTV monitoring is in place. At first I wanted to ignore it. Then while looking for some products my kid tried to touch something while in push chair and they made the same recorded announcement again. Soon we had this very rude lady staff who started following us. Then the guy kept peeping from the payment counter and made us so uncomfortable. I always shop from Walthamstow branch and this time entering in this store was my biggest mistake. That too you were targeting us for being with a kid, 1 year old kid. Shame on you guys. When I paid and left they were scanning us up and down. Never felt so uneasy. I would request the H&B to take strict action against this lady staff of theirs. I really do not wish to see her working there ever again.
November 2023 by Goud Goud
Mohmuni he didn't show me right product he just told me direct I asked some advice he didn't explain he is taking with colleagues horrible customer service I never go to this shopThis is the way holland Barrett treat customers ...??
August 2023 by Jenny Davison
Horrible customer service! Pardon me but useless staff and so unprofessional.There were 2 asian guys this morning one had the name tag on his t shirt and one was a little bigger than him body wise but he was not wearing his tag so didn?t not know his name. He was rude and unprofessional.I got there it took me 5 minutes to find them to assist me and when he did he told me to wait to serve a customer that just went to the till and just entered the store. The women told him to serve me and I told him I?ve been here a while but he said it takes time for the collection. He looked in all the cupboards in the store there were 4-5 around the room and in the one on the left at the tills he looked 3 times and he didn?t find it and he had to ask the cleaner lady who was dusting and she looked once there and found it. Pff he is in the wrong job. Not going back there again.
January 2023 by mohammed Ahmed
Excellent service and definitely shop there again.
October 2022 by Luna Rizzo
Yesterday afternoon I went to Holland & Barrett inside the Stratford shopping centre and had a very positive experience with a young guy who assisted me with my request. He was very kind, patient, helpful, friendly, very expert about what I was asking, and he solved my doubts. Thanks!
July 2022 by CRISTINA NEDELCU
Very bad and unprofessional staff?One star is too much .....I do not recommended this shop?Disgusting!
June 2022 by Alice Gemignani
My favourite store ,staff are always very happy to help and friendly .We'll deserved 5 stars .Thank you Team
June 2022 by Dorina Ésik
Just came out from Holland and Barret at Stratford centre and a young girl was at the till. I just experienced the rudest worst customer service of my life. Very disappointed
April 2022 by Sam K
Amazing experience in the store all the staff greeted me once I came in and asked me if I need help. This one guy muhaimin really gave me great advice and recommendation about products and I've been taking them for a month and I'm already feeling a difference. This customer service was world class and I've been a regular customer there for a few years. They have always gone above and beyond to help me with anything which I've needed. Definitely come to this holland and barrett if you ever need your vitamins
February 2022 by fms alle
Nice and friendly staff, knowledgeable with a good range of products helped when i needed so cant complain
December 2021 by R D
Visited this branch to collect an online order. First I was assisted by a short Asian man who was friendly enough to ask if I needed help, told him I'm here to collect a package and he then went off to get it. He then gave my package to the two individuals on the till and one was showing the other how to process the click and collect. Zero conversation or eye contact was made with me at all. Once they were done the young man just slid the package to me, I asked if it was done he said 'yeah'. Considering my package was pretty large he did not even offer me a bag as well as no thank you or anything.I therefore opened the box to which the guy told me to move out the way ? so I took my items out, left the box on the counter and left the store. I will not be revisiting this branch, service is so so poooorr!!!! ??
October 2021 by J
Underpaid staff did not apologise when male customer pushed infront of the queue of two women waiting. When one woman corrected the situation, the male wearing eyeliner then proceeded to insult the lady as she left and the staff encouraged him and joined in with mocking the lady customer, staff must be staff and work accordingly, they should not involve themselves in immoral conversations, regardless of being underpaid or not that is not our fault that is holland and barrett fault
September 2021 by Jane Teacher
Underpaid staff did not apologise when male customer pushed infront of the queue of two women waiting. When one woman corrected the situation, the male wearing eyeliner then proceeded to insult the lady as she left and the staff encouraged him and joined in with mocking the lady customer, staff must be staff and work accordingly, they should not involve themselves in immoral conversations, regardless of being underpaid or not that is not our fault that is holland and barrett fault
August 2021 by Lionel Star
The staff are rather rude. There is a tall, slim white boy in his early 20s that does that thing where he is talking to his colleague whilst serving you. No eye contact and just dumps the change your hands. Westfield shop is much better.
