March 2024 by Adam
Afternoon collection on 8th march 2024, An strong Indian looking female cashier?s service like I owned her money. Poor service
February 2024 by Nannette H
Rang them and it took them a long time to answer and they said they don't do free prescription deliveries even though on their website it says they do. I rang back and then they never answered the phone
December 2023 by Helen Creasey
The pharmacy doesn't have enough staff and poorly organised. Always a long wait as they only get your prescription off the system when you turn up to collect and then have to gather it together and signed off. And that is if they have it.. otherwise they only order it in then, even if the prescription was sent online a week previous.
December 2023 by Tzvetelina Stefanova
When I have sms that my prescripted medications are there, there were not. They said to me: "We are bussy!" I'm working as a carer - can you imagine if my SU needs to go to the toilet and I can tell him: "I'm bussy..."?
November 2023 by Kurd Crewing
Went in there looking for a certain product travelled all the way from Crawley RH10. To boots in Surbiton as it sed online they had the item I was looking for in stock tried calling them a few times on a few different occasions and no answer by the time I got there they inceficentte
November 2023 by Rosie Corbin
I have called the pharmacy multiple times and no one picks up the phone, I have kept trying on different times and different days but no luck. Very frustrating
October 2023 by Anne-Marie
My last 2 visits to this Boots branch left me disappointed and deeply concerned. Despite being well-dressed and looking smart, I experienced security personnel following me without discretion. I was so uncomfortable, I left to go and purchase my items elsewhere, even if less convenient. Racial profiling is not only unjust but also unacceptable in this day and age. I strongly urge the management to implement better training and more discretion among their security staff to ensure that all customers are treated fairly and respectfully. It's vital that we foster an environment of inclusivity and equal treatment for everyone.
October 2023 by Odalys Caballero
This is my nominated pharmacy but the service is being rubbish since a while. Staf rude, everything without any order. I am in the site right now to collect my medication which is lost then I have been waiting for 1 hour for them to redo my order
September 2023 by Monty Seale
I go there every month for my prescription an it is terrible
August 2023 by NS
Taylor Swift trying to order sausage, beans and chips. It's a chemist, Taylor!!!
August 2023 by Marcia Finch
I attended the store this afternoon shortly after 5.00pm. The lady who served me decided to roll her eyes to a colleague because I did not produce my points card straight away. When I challenged her she became agressive in front of other customers then told me to get out of the store. I shall never return and suggest you don't bother either. I see from some of the reviews that other people have had a similar experience
July 2023 by J Chan-el
Today Saturday 22nd July at 16.28 as per receipt. Served by Alex I found him very rude no please or Thank You just said do you want a receipt RUDE Staff
July 2023 by Pip Jones
Good but they never answer the phone. Pharmacy seems understaffed.
June 2023 by Iris
the store is massively under-stocked what happened! they are very understaffed - however, the young lady (by the name of Erica i think i recall) at the till was lovely despite being under a lot of pressure. she had a whole line of 5 or more customers waiting and attended to them quickly and with a smile on her face. she didnt hesitate to run about the store to find things people needed which is very kind.i have been a long standing customer of this boots for more than 6 years now and this was the best service i have received!
June 2023 by Zotric Zaoh
My nominated pharmacy. Helpful staff. Shelves seem better organised, in my experience, than in the larger Kingston branch. I think the range of pharmacy products is usually adequate and it's easy to find what I want.