March 2024 by Seumas Grey
Do not send your children for swimming here. They will cancel classes without notice or not even bother telling you until you arrive at the pool. Some of the instructors are good but some are terrible and should not be allowed anywhere near children; one instructor managed to reduce our daughter to tears this morning (and she is far from sensitive). Plenty of other better options locally.
March 2024 by Sophia T
Giving 1 star due to the incompetencies of the staff. I have been waiting for a refund since August 2023! I have written many emails and have called and spoken to various Managers. After being assured that a refund will go through about a month it still has not been processed and now to be asked to email again requesting a refund.This is not what I need to be chasing during my maternity leave. Terrible service
February 2024 by Hardeep Khela
Poor club in comparison to other branches that I?ve been to, in spite of it being more expensive.The mens changing rooms are not especially well maintained and it has often taken several months for damaged items to be repaired / replaced.The sauna temperature is not adequate.They changed swimming class schedules without consultation resulting in higher costs for parents.They made it difficult to temporarily pause my membership.The customer care person couldn?t be bothered to answer my emails.
January 2024 by Fulhamboy1981 H
Steam room has been cold since before Xmas , you always get a different excuse, depending on who you ask , but never gets any better , I?ve started going to Kingston instead where the steam room is actually hot and steamy
January 2024 by Carys Hedley
By far the most incompetent gym I have ever been to. I have asked for equipment to be fixed for the past 3 years yet it?s never been done. The pool is closed regularly. The cleaning staff are always polite but the reception workers are rude and pretty much useless. You can go to another gym for half the price and almost certainly better equipment. I couldn?t even be paid to go here again.
January 2024 by Greg Jarrett
Too busy, too many people not enough equipment. Literally every machine rack bench has a body on it, how is it possible to workout?
January 2024 by Ritchie N
Refurb. the. gym. I don?t think they?ve refurbed this place in 20 years. For the price you pay it should be nearing David Lloyd level.Gym floor is packed in peak times, insufficient amount of machines. Cracks on all the walls which I will be reporting to environmental health.Mens changing rooms are nasty, flies everywhere, showers not working properly. Jacuzzi always out of order ?. Buy a new one. Steam room always on a low temperature/malfunction. Machines don?t get repaired quick enough.Sort it out, members pay good money for these facilities.
December 2023 by Artur Puci
Have more then 5 month speaking whith them and they still not sort my problem out about cancelling my membership over the phone they agree over the emails they agreed to refund the money but nothing come back in my account
November 2023 by Stardust Financial
I am very pleased to comment on the fantastic attributes this particular Personal Trainer brings to Nuffield gym floor.Piers is very knowledgeable in all aspects of physical training and training equipment. Furthermore, his supportive and approachable presence is a great value for the Members and the Club..Thank you Piers for being an exceptional team member, and thank you Nuffield for being present in Surbiton..
October 2023 by Amin Faraji
I never ever put bad review on anything but this time is very different!!!!!!! I did sign up my daughter for Surbiton branch but any time I took her there they said she can't use gym or swimming pool etc!!!!!!! Why? Because in the past she attended some dancing club in there and they mixed up dancing club with membership!!!!!!!!! Instead of hiring cheap staffs, it is better to get someone who can work with computer, it is bloody 2023 not 17 century !!!!!! They don't even know how to treat a teenager girl and every time they stopped her and told her that she shouldn't be there!!!!!!! Unfortunately Google doesn't allow me to give them less than 1 star because they deserve minus 100000000 stars!!!!!!! I just threw my daughter membership card to their face and never ever won't let her to go there........
September 2023 by Edgar Tanaka
The cardio area is super hot as well as some other parts of the gym. They have air conditioning but they simply decide to leave it off. If you send emails to management complaining, they'll simply ignore it and take no action. I only go to this because I have a discount with my health plan. Definitely not worth the expensive membership they charge.Moreover, the gym lacks enough equipment for peak hours. Every gym I know has 2 of the most used machines. Not sure why they haven't thought of that here.Whenever a machine breaks, be sure that it will take 3-4 weeks for it to be fixed...
September 2023 by William Miles
Saw a couple of negative reviews. Felt obliged to submit one as I disagree with their comments..- Unlimited amount of free parking- Friendly, helpful staff- Always PTs around the gym if you need anything- A ton of classes every day- Regularly cleaned throughout- Decent amount of weights/racks/machines for strength- A massive amount of cardio machines- Pool / steam room / saunas / JacuzziSure, it's busy Mon-Fri at 5:30pm & again Saturday morning.. Not really sure why that's the gyms fault though - it's just popular :/I visit 6 times a week & always enjoy the sessions..
August 2023 by ???
Like the gym. It can get very busy between 5-7pm. However, Sarah, the receptionist and Colette, the PT. Sarah has always been so helpful and friendly, she is absolutely a gem to nuffield in Surbiton. Colette is always polite and friendly, who always takes initiatives to ask me if I have been well even she is not my PT. Nuffield, please make sure the ventilation in the small gym is improved as it is getting hotter and working out in the small gym can be challenging in the summer.
August 2023 by sylvie rouyer
An absolute rip off!The gym is extremely expensive for what it is - fancy coffee shop but beside that nothing special, equipements pretty basic, overcrowded class, gym always busy with no space for floor exercises...They make you pay 15 pounds a month extra for a flexible- no commitment contract- which is a lie. I just gave my notice 8th august explaining I lost my job and I can't pay and they are forcing me to pay until end of September... Absolutely appalling practices.
August 2023 by Antoinette Gallagher
We've just become members; love it. Staff are very friendly and helpful, the few classes I have joined have been fantastic and the gym equipment is really good.
