August 2023 by SurL
Wonderful gym, very clean, kind staff, and very quality up to date equipment. I tagged along for a day on vacation with my family member and thoroughly enjoyed the visit - many thanks!
August 2023 by Allister Gough
Friendly staff, nice variety of machines and a lot less busy than other gyms in Sutton.Would recommend ?
August 2023 by Natalie Ryan
Really lovely clean gym, friendly welcoming staff, great location, wide range of equipment and I didn?t have to wait to use anything! Big plus that they have GHD hairdryers and straighters and am able to pick up my favourite protein shake after a workout! Really recommend ?
August 2023 by Michael Georgiou
Had a great experience here, the staff were friendly and welcoming, the equipment was great, they had everything I needed. The bathroom facilities were great with a private bathroom for each user which was a nice touch.
July 2023 by Paris Navubya
? Absolutely horrified to find a drunk and homeless people meandering around the gym with wine bottles and sleeping on the premises. I was told by the General manager Ian Tyler That the club was closely monitored by CCTV 24 hours a day. This is clearly not the case, As a female using the gym, I felt completely unsafe as there was no members of staff in attendance at this time. Reassured by Ian Tyler that this gym was a safe environment as it was monitored 24 hours a day by Cctv is clear Lie.I also found the cleanliness of the club to be absolutely disgusting.General manager, Ian Tyler to be unprofessional as when I signed up to Anytime fitness he was wearing virgin, active clothing, a clear competitor of Anytime fitness, which I would say is a complete conflict of interest.A working professional female who does shifts at the hospital, who can unfortunately not always Attend the gym during staffed hours I feel completely let down with the health and safety aspect of the gym, and the promises of safety that they promised me.
July 2023 by Faizaan Agha
Great community feeling, atmosphere, friendly staff and well equipped. Always a pleasant place to workout here. Would recommend.
July 2023 by Maia White
Love this gym! Not too busy, friendly and chatty staff and very welcoming! Definitely recommend if you?re living in the Sutton area!
April 2023 by Rashed Karim
Till to date I haven't received the refund I am due for my account getting charged when it was frozen. It's been over 4 months and countless calls and correspondence back and forth.
April 2023 by Lauren Humphries
DO NOT GO HERE!!they completely scammed my brother.My brother and his girlfriend cancelled their membership after 1 year. They followed the cancellation procedure and no payment was taken the following month so he assumed it was all ok. The following month a direct debit was taken out of his account so he called Anytime Fitness who said they had no knowledge of his cancellation. Anytime fitness then confirmed his contract was cancelled. He stopped direct debits being taken as a precaution. Months later Anytime Fitness wrote to him saying he owed months worth of money as he had cancelled his direct debit. He said he had been informed his contract was cancelled but again they said they had no knowledge of this. He then goes into the branch to talk about this issue which the manager said that they will resolve it. He then gets a letter in the post from a credit control agency saying he needs to pay £152.85. He has paid this as he does not want this to affect his credit score.It is frustrating as all correspondence has either been over the phone or in person so nothing in writing. I don?t understand why he has had to pay this especially when his girlfriend cancelled the contract at the same time as him. The staff do not follow up on what they say and have completely misled my brother. Not impressed at all.
April 2023 by Kirti Singhal
I've been a member for the past one year. Tried to get some personal training to be more regular and have a better workout schedule. The trainer cancelled the session which was booked as per his convenience. No big deal.. booked another one on my day off and guess what! Cancelled again for weird reasons. By this time I had had enough and asked for a refund. It came in installments and after multiple reminders. Apparently the trainers are not gym employees and hence there is no accountability.The gym otherwise is fine, clean and everything. But this experience put me off of personal training ever again.
April 2023 by Jake Randall
AVOID this gym if you don't want to get scammed out your money when trying to freeze/cancel your membership. I was a member for 2 years and I tried to freeze my account in November 2022. The member of staff who acknowledged this didn't actually freeze my account, so they then tried to charge me for membership fees that I shouldn't have had to pay. Attempting to resolve this with any member of staff - including management - was an absolute nightmare.On top of all this there are downsides with the gym itself that prevent it from being worth the price they charge: it's quite small and cramped, and the equipment is limited and outdated - most other gyms in the area, namely GYM SUTTON, are much better equipped and cheaper.Save your money and your sanity and don't get locked into a contract with this gym.Update: the person who responded to this review did not rectify the situation, and no one reached out to me after their reply.Update: to anyone who is reading this and is in a similar situation after having to deal with the incompetence of the staff at this gym - ask your bank to charge back all payments this gym has taken from your bank account after you cancelled/froze your membership. It may take a while, but my bank were great and I eventually got refunded all the money these scammers took from me.
April 2023 by Nic Humphries
Avoid this gym at all costs! Following the advised cancellation process I delivered a hand signed letter into the office. My account was closed and the manager acknowledged my cancellation? I wasn?t charged for the following month. The next month I began to be charged again! After speaking with very unhelpful members of staff I was told that they never received my letter and that my account remained open, no explanation as to why I wasn?t charged for the previous month or why the manager had told me that my account was closed. A previous employee also explained to me that this is common to be charged after the account is closed as the staff squeeze as much money as they can by playing dumb! I began to receive letters from a debt collection agent and now can?t reach the gym for any explanation. Poorly run gym with poorly trained staff.
March 2023 by Yasmin Rashid
Stinks. Sweaty. Mouldy. Dirty. Crowded. Locked into a 12 month contract. If this is what you want from a gym, this is the place for you. However if you?re a reasonable human, choose anywhere else. I?d highly recommend GYM [SUTTON] instead.I have spoken to management about these issues multiple times over the last 2 months, and they still haven?t addressed the issue.
February 2023 by John
A well equipped and maintained gym with friendly staff and never too busy, so always able to have a decent session. Also, Anytime is very good at keeping in contact with notifications and reminders (but not too many, thankfully). Really very glad I joined.
November 2022 by Richard Vaton
Avoid at all costs. Only 1 rack of weights, inconvenient location with limitations on parking. Over priced for facilities on offer. No flexibility or understanding what so ever for ending contracts when you have lost your job. Only threats of dept collectors. Tanya is the best thing about Anytime fitness. Great customer service from Tanya.
