December 2023 by Carole Collins
Asda is Asda. It kindly does what it says on the tin. It's a useful large store offering all your groceries,household and frozen food in one place . My experience there has been positive with helpful staff and reasonable prices. It is a large store and you may have to ask where to find things ,good offers.
December 2023 by King Raj
I was served by Sean or Shawn (not sure about the spelling) at Asda today (18/11/2023 at 21.15 at the self service check out. One of the quality and best customer service I have even received in Asda. He deserves a reward :)
November 2023 by Karen Reeves
The shop a joke nothing on the shelfs no tills open had to ask member of staff to open a till as the queues for self scanning were solong and none of the till for the hand scanning that you scan your self was open all of them was closed and this was after 9am in the morning on a Friday asda put more staff on and more humans on the till the shop gone down hill.
November 2023 by Liam
As a customer I can see how overworked the staff are. The click and collect staff are overworked and understaffed. A lovely click and collect employee , called Luke helped me, he was brilliant. Five stars for him.
October 2023 by Samantha Moresly
I went into asdas in sutton this evening to buy a couple of Starbucks mugs there was loads of them and a employee came up to me and said that I can't buy them even though customers before me brought a few I asked why and she said she has no idea she got told by her employee on the shop floor that I can't buy them,I always thought in shopping stores and shops that are price tagged we can buy
October 2023 by Joanne L.
I went into asda sutton this evening, I went to buy a couple of Starbucks mugs and a employee came up to me and said she got told by a employee that no ones allowed to buy the mugs ,I asked why and she said she has no idea why and got told that no ones allowed to buy them ,but even though customers before me brought some,I always thought whats on the shelves in supermarkets customers can buy
October 2023 by Naveed Ahmed
Absolutely ridiculous decision of changing the parking time from 3 to 1 hour. Just received a parking charge notice that i over stayed. Never knew that the parking timing has been changed.How can one do a weekly or monthly shopping done in an hour with waiting times on till takes almost 15-20 minutes.I was a regular customer but now time to change the store i guess. You will definitely loose your loyal customers. Good-luck with that now.
October 2023 by Hannah Farrall
Absolutely appalled to have received a £70 fine in the post as a loyal customer - how is an hour enough to do your shopping? It should have been made explicitly clear, heavily signposted that the time was changing!!!! Not just editing the few signs around the store that there already are, of course I wouldn?t pay attention/notice these when I am used to 3 hours shopping, why would I? Will be logging this as a formal complaint as I think this fine is unjust.
October 2023 by Zeeshan
Shame parking reduced to 1 hr.I will never shop here again.On busy days it takes almost 15-20 minutes to find a Slot and then to come out.Easy way to destroy a successful business. Good luck. Seems they intentionally want to close the store and start a new parking business
October 2023 by Narmin Sheydayeva
Disappointed with Asda, sneakily changed parking from 3 hours to 1 hour. After a few complaints, they changed it for up to 2 hours. However, there are a number of people, including myself, who have received a parking fine already. 0ther than shopping, I also had to queue for a pharmacy, which took over an hour...not sure how you expect to do a full shopping and get my prescription, leave the car park within an hour. Absolutely appalling!!
October 2023 by Judith Thomas
Shame on you Asda for teaming up with parkingeye and changing your parking rules from 3 hours to 1 hour free parking. It's just another way of getting peoples money! I shopped here for years and so never felt the need to check your parking rules and was shocked when I received a parking ticket. I have paid it but I will never enter your car park and shop in any of your stores again. It the principle for me. Once again SHAME on you!
October 2023 by Natasha Clark
I will be submitting this to the store directly in the hope change is brought about, but only seemed right to inform the public as well. Many have complained about new managements decision over parking. I would like to say that has been amended now to two hours, however with the store in chaos, I have left today with moments to spare.The store has been rearranged to complete illogical places meaning jumping between aisles and wandering aimlessly to find things. Not to mention mouldy items on shelves and dodging pallets with no team members dedicated to actually unloading the delivery, making essential items unavailable.I've always found this store to be great. Always tried to convince family to shop here instead of competitors like Morrison's and Sainsburys. I actually travel from Hackbridge because I found this store to be worth the extra travel but with all changes I'll stick to my local lidl
October 2023 by Yasotha Jeyakumar
I am incredibly disappointed in the reduction of the car park times from 3 hours to 1 hour without any notice, any grace period or any consideration of the customers. I have just received a £70 fine for overstaying and, as someone who regularly attends ASDA for their weekly shopping for the last 9 year, I am appalled by the management who believe that customers can be taken advantage of so easily. The signage was almost non-existent and it is beyond ridiculous to expect someone to complete their weekly shop within an hour. In addition, it is unreasonable of ASDA to expect its customers to read the signage every time they come and shop at ASDA as it is not only an inconvenience but also suggest that ASDA is trying to take advantage of its customers by changing the parking restrictions without them knowing. At the very least, I would expect a large poster on entrance to the store from the travelator, so that it is easily visible to all customers. It is safe to say that I most certainly will not be shopping at ASDA again and will look to shop at the Sainsbury's opposite or the Morrisons further up the high street, both of whom do not treat their loyal customers with such contempt.
October 2023 by Jo
BEWARE BEFORE YOU VISIT IF ITS BEEN A WHILE!.... ???????????????????I'm registered disabled so shopping takes me quite some time however asda usually I'd amazing as I normally have plenty of time to park....visited 2 weeks ago and stayed just under 2 hours and now hit with a 70 pound fine when I'm already struggling to survive with my basic daily living pip ??Think I'll go back to tesco new Malden where parking is 100%free and unlimited because what's the point in saving a few pennies to be hit with 70 quid?... that's a whole weeks money for me! ??On top of that the letter took so long to reach me that I didn't even have the option to down pay to 40....this is a HUGE SCAM IMO as I'm sure many people will be caught out by this and unfortunately I barely have the energy to shop....how can I have the energy to fight a fine? ??
October 2023 by John Oshea
Hope you?re happy with the two lots of £40 that you?re getting from me! You probably won?t miss this £100 (approx) that you got from my shopping either. Thanks but no thanks Asda
