my mother went to use the self serve key cutting machine. there werent basic instructions on the screen, just advertising. so she asked for help to use the machine and all the workers that approached my mum refused to help her purely because its "self service". my mother continued to try to use the machine, put in her card... read full comment
October 2023
Choosing B&Q for my bathroom was a wrong decision and caused an expensive and long-dragging saga.When you buy B&Q toilet units, it does not come with a worktop. It has to be ordered separately. Nonsense like this caused delays in the installation and extra cost on plumbers.I bought B&Q toilet units and Angela in B&Q Sutton... read full comment
October 2023
A horrible place to shop, made worse by the staff. I've never seen such demotivated, lethargic, unhelpful people in my life. There's always scores of workers standing around talking but no-one ever on the till. The staff are openly hostile towards their customers, no hello, no thank you, no goodbye. I bought an item that... read full comment
We look forward to welcoming you in store at B&Q, your local Sutton DIY store. Explore our huge range of DIY products, hardware and tools or browse your Sutton garden centre. Most of our stores also offer a range of services including key cutting, free timber cutting and tool hire. Please continue to observe current social distancing guidelines, including wearing a face mask in store.