November 2023 by Tanvir Ahmed
One of the worst store in Sutton.Every Single Retails shop in UK who have Click and Collect services have specific Till or designated Site in the store just to collect items quickly and efficiently.this store also have specific site but they deny to serve it, asked me to que up with the customers in line who is waiting to pay, while i try to get clear answer another Staff from her till jump in between our conversation and saying yes que up. That kind of service they provide to Customers who wants to collect their order.
October 2023 by Sylvia Moulds
Went to pick up a prescription today not ready. Told to call back later still not ready.. Was told they did not have time to do it. They only have to pick the boxes off the shelf. Not like the old days when the pharmacist dispensed the prescription. Absolute garbage of a Chemist's
October 2023 by m lod
Treated as a criminal. Accused of using fake money but said they can carry out any checks they wished as the money was 100% real. This company is trying to prevent people using cash. Avoid at all costs.
September 2023 by nula bance
Great big boots stores, has everything you need and also not cramped. It could do with some modernising as looking abit gloomy. But a very handy shop to have
August 2023 by Alice W
Just a bunch of lazy and rude people working there. Shelves are constantly empty and if you ask them to check at the back they always say oh if it?s not out we don?t have it. I asked an employee to see if they had an item and he was extremely standoffish, it made me so uncomfortable. I worked in retail myself and I can clearly tell that they lie because they can?t be bothered to look. Honestly the customer service is appalling they should be ashamed
July 2023 by Richard young
Have used other opticians in the past and this was the first time I've used Boots. What a contrast they were in being highly professional, timely and very knowledgeable. Staff really couldn't have been more helpful and I'd highly recommended anyone using them.
July 2023 by Nasko Deliyski
Good, but I'm always waiting on long ques because there is one person serving customers on the tills, and the rest of them walking around and doing nothing ?
June 2023 by Loki DD
Plenty of new staff, not helpful at all, quite useless.Their doorman was extremely rude, basically breathing on my ears ( also burping like a pig) . During my visit, most customers were treated like thieves. I'll never go back again , no point to lose my temper for a neanderthalian-like porter.Pros. NothingNegative. Everything !Important: Highest prices in Sutton. People should avoid this filthy Boots shop.
June 2023 by R. Sandhu
This is by far the WORST Boots I have ever visited!There is this white girl called Olivia at the till who literally barks '' Next customer'' like are you okay in the head? What's with the chip in the shoulder, what's with the attitude? Is this great customer service? Then when she does '' serve'' you, it is all very dismissive and robotic i.e no greeting, did not ask if I needed a bagThis girl is completely & utterly in the wrong job!Also, why are you mainly hiring young, bratty, ill-mannered girls? Is this your standard? Please train your staff Sutton!
June 2023 by Mick McNulty
Needed Cloramphenicol for my eyes, First port of call, Saintsbury, no pharmacy Lloyd's shut up shop, 2nd had none, third one did £18, I declined, 3rd one had it £13.Went to Boots, Yes Sir £5.79
May 2023 by K O
Very rude and racist staff that will follow you around and shout at you every 5 mins that they are closing soon (I arrived in the shop at 18:03, and mind you, I have a working watch). No one else was approached or treated like this. I approached them and asked them why they were following me around aisle-to-aisle and making my shopping experience very uncomfortable.I?m a resident in Sutton and I will never come to visit this store again, I prefer to stick to Epsom or online from my home.Even the black manager needs intensive training. How awful.
May 2023 by Alex David
Very poor service at their pharmacy. Apparently 'their system was down' today, Saturday, so they could not fill prescriptions sent directly by the GP. They advised going to Superdrug to have it filled there, but Superdrug said they could not access it unless Boots released it, so inaccurate advice was given by Boots, and a big waste of time going somewhere else. Luckily, this was a non-urgent prescription because the pharmacy was basically unable to dispense any medications that could have been urgently needed by patients, on a day the GP was closed as well. I have already emailed my GP to cancel my online prescription service with this pharmacy.
April 2023 by Mihail Georgiev
Shockingly awful Customer Service at this shop.Let me kindly write my experience today at Boots.Because I?m local person in Sutton where I live of course. I decided to come in Boots to buy some stuff which I wanted to buy, so I don?t need to order them online from Boots and wait for delivery. Okay everything went good of course until I arrived in Boots finally after 15 minutes walking from my home. I was actually looking for some brand skin care ( which I will not discuss right now here ) and some brand a body cream. I wandered around in store about 40 minutes trying to find those brands while everyone from the customer service ignoring me. Then I finally find a lady from the customer service to ask her if she know where about I could find the stuff which I?m looking and of course if they are here in stock in the store. Unfortunately she didn?t even look at me in my face. Her exactly words was ( ? I?m going for lunch break, tell me quickly what you need and want ? ) I was shocked by her answer. Anyway I asked her about my question, and unfortunately she said ( ? I don?t know ? ) and then she runaway. Then I find another customer service a man which I wanted to ask him for my help which I need. I literally had to run after him so I can catch him in store and ask him. Unfortunately, he pretended not to see me and hear me and runaway somewhere on the back on the store where the store staff goes. Then I continue walking in the store trying to find my stuff for which I came 50 minutes ago, but because the store it?s quiet big and difficult to find some stuff which you need if you coming specially for first time. Then I was walking around the make up stuff and brand, and there was a lady said to me ( ? Hello dear can I help you with something ? ) Then I explained to her my problem and tried to explain everything to her what I?m looking and what I need. Then she was something like a on rush doing another things and she said to me ( ? Hmm I don?t know if we have them here, try to look around here in the store or best idea is if you go in another store to have a look ). Then literally she left me and started to talk to another customer in the store and she even didn?t look me or wait for my answer or something.Yes ! That?s was my whole experience today in Boots Store for about a 1 hour. Absolutely zero intelligence in the customer service and extremely rude behaviour and haughtily!I?m local person which living in Sutton and I will never come to visit this store again, I prefer to stick to shop online from my home.Thanks!
April 2023 by Chloe Rico
Very big and lovely store. Very busy
April 2023 by Theresa Cham
Staff very helpfull, and polite, prices are quite reasonable
