October 2023 by Brent Johnson
Leave customers when there's no queue standing at the counter whilst the staff chat and mess about on the computers and incorrectly grade items as B with excessive damage and dirt all over them wasting peoples time who travel in to buy goods. Time wasters!!
October 2023 by Vincent Berkhout
Cex,don't bother if you have second hand dvds etc.youll need a carrier bag full to get a fiver. They will pay you as low as possible for your goods ,but you should be aware of that before entry. You can't rely on the quality of goods as I've had several arguments with staff over different items. It's a business, and they will pay as less as they can to get a profit.They don't do cash back on a return, just a store credit note .so be aware of that before buying anything. The aim is get that money out of your hand and into their till. And be glad you've been given a credit note.This is today's policy. Best of luck.
October 2023 by Megan lucy Roberts
Kept being knocked down in price almost £100 lower then what was estimated on website for a phone which was in really good condition, and as for customer service that was non existent the guy serving me had a right attitude felt like I was being served by a stroppy teenager, I will never go back to that shop again I?ve always used Morden branch , it?s was just convenience of location on that day and what a waste of time.
October 2023 by fitness_with_daniel
Friendly staff and happy to help.Good range of stock to suit most gaming needs. Vintage games to brand new, consoles, laptops, etc.Gave 4 stars because of the price, particularly on games, some are the same as if you were to buy new. I'm in favour of buying secondhand, but they need to reevaluate their prices or they won't sell. Even £5 below current rrp would attract potential buyers.
October 2023 by Ahmar Mumtaz
I bought a laptop saying on the display that its having ssd 256, but when i opened at home it was only 128gb . I had to return again to this store and its really frustrating that they are selling wrong items , also asking me to sign policy waiting etc. I will not recommend this store
September 2023 by Leon Bennett
A complete waste of time .C ON EX PERTS is what they are . Looking for brand new products selling second hand used console but looking for any reason to run you down like way down to low as wait 1hour for = £37 pounds for your cyberpunk edition xbox one x with box and a little stick drift at idel. Avoid this shop . Cex stands for con experts .
August 2023 by Z Malik
Very poor service made me wait an hour to tell me the price they originally have me was wrong. For a headset and phone to take an hour to test! Don?t know what they are doing in here, one thing they aren?t doing is skincare.
August 2023 by Charlotte
Amazing experience was served by Faye, I love faye she is very kind and helped me with my dvd. Thank you Faye, I will be returning soon x
August 2023 by Kyle Sweet
Friendly staff are more than happy to help with queries, etc. the prices are a bit steep sometimes for older games, but I guess it's a matter of supply and demand in practice. That's also just a general CeX thing, rather than this store in particular - it's a good store!
August 2023 by Chris
always friendly staff got recommended the GameCube player and it was as good as the guy in the shop said it was.
June 2023 by Ian Norman
I've got to give them 5 Stars as every time I have been in the staff have been professional; some friendly, some a little cold but given the majority of customers I see them having to deal with; they may even deserve a 6!Sutton isn't known for their upmarket clientele and I believe the worst of them seem to stagger in here desperate for thei beer/cigarette money.Aggressive, abusive and just downright rude behavior of the public I have witnessed the young staff having to handle whilst they swiftly book things in for testing from a seemingly endless list; especially when searching for random hard drives!Stressful stuff I certainly couldn't keep my cool doing!Keep up the good work guys and girls.
May 2023 by Menino Colaco
I was happy to enter the store and hear some nice grunge rock tracks. Gave it nice background ambience.The collection was good but could have been better organised, like sorting the games from new to old .The staff was helpful but didn't have the decision making capability and needed to constantly check with the manager.Over all I think it was a decent shop giving gamers a platform to experience different games with a 24 month assurance, which was the greatest plus point.
May 2023 by Iurii M
Very strict policy for the collection of the items you purchased online. Without original ID they don?t give you a game for which you paid for. I showed them photos of my passport and driving license, my order number, their email confirming my order, I showed my credit card with my name on it, but they still didn?t give me my order, which cost £25, saying everywhere cctv watching them? Camon guys, it is just a game! Or do you think you are the home office issuing official documents? I needed to drive 20 miles home to get my ID and back to the shop again. Ridiculous.
May 2023 by Sam Stratford
Not a single person serving customers. Was gonna spend 50 quid but they can forget that. Dunno why they are even open if they aren't serving CUSTOMERS, the entire point of a shop.
April 2023 by LALShortShot
Always told my items are broke and they will give me a discounted price go to morden