January 2024 by Helen Noyes
I arrived early and they saw me straight away and had my bike ready. I was served by Phoenix and he explained everything I needed to know about the bike and demonstrated how it folded down. He answered all my questions and was polite and helpful. I was really happy with my bike and the servive there.
January 2024 by Rashed Karim
I recently visited Halfords to have my wipers replaced, and I had a great experience with Ivan, the mechanic. He went above and beyond to find the correct wiper blades for my car, ensuring I didn't make any wrong purchases. Ivan's dedication and expertise made the process smooth and valuable. Overall, a positive experience, and I appreciate the help and advice from an expert like him at the center.
January 2024 by Kobi Oworu
The attendant was very polite, patient and did a thorough 10 point check. He also carried me along every step of the way.
December 2023 by john paul devlin
Excellent service from the Sutton branch Surrey ? 1st class customer service ?
December 2023 by Vincent
Great service..Stff member Alex was very helpful with advice on my purchase..5 star service .Alex set a good example for halfords... many thanks....
December 2023 by Tracy Adelburgh
Took my car in today for a new battery and a health check by a lovely young man who was very polite and courteous. The service I received was impeccable, couldn't recommend this centre highly enough ? thank you.
December 2023 by Philip Barker
Absolutely Superb Customer Service Went above and beyond to help Me with my bike.
December 2023 by carole simb
What an outstanding customer service I?ve received from this gentleman Phoenix at Halford Sutton. He was willing to help regardless of the time it took, willing to bring a smile on his customer face, willing to serve. This is exceptional. Thank you ?
November 2023 by Paula OConnor
Really great service today. I needed some new car mats and one of the guys assisted me with choosing the right car mat set and making sure they fit my car.
November 2023 by Susan Tierney
Very good serviceJack was a very helpful employee fast efficient and friendlyWould highly recommend this storeThank you Jack
November 2023 by White4.0 0
Sutton Surrey store, worse experience ever!Don?t do click and collect as they are useless! Even after showing them proof from my bank (receipt of payment) they still couldn?t find my items or even any knowledge of me buying them, had to buy again while there?They couldn?t even be bothered to try and resolve this for me,just gave me the head office number and moved me on!
October 2023 by derek
I had to wait about 15 minutes to get served as the pickup desk only had one member of staff who was making up number plates and trying to deal with several customers at once.
October 2023 by Garreth Tinsley
Off to a rocky start taking a while to get things sorted, but got there in the end an have me a decent discount as an apology for the delay ??Update: bought a rear bike light here for my ride home, was chatting with the staff and got their advice. They gave me a resealed box (sellotaped shut) which I thought nothing of the time, however when I got back to the bicycle I discovered the light fitting was not in the box, so I had no way of attaching it to the bicycle beside a bit of string I luckily had in my rucksack.Going to have to find the receipt and see about taking it back.I'm hoping they will do better fixing up my Halfords (Carrera ) ebike! ?Update 2: Francis was very helpful in resolving my back light issue however they checked over my bicycle the Carrera Vulcan e type Mark 1, and the torque sensor fell off as soon as I got home!I just can't win right now ? so I'm leaving you guys with the rubbish review until I take it back to get it fixed up.
October 2023 by Witold Baranowski
Very good customer service.I came just before closing looking for specific type of Oil for my car.I looked for very short time when, lady from staff spotted my confused face and she came right away with nice smile and question "do you need some help?".She helped me to pick right one after giving me different price options. Young man who served.e at the till was great too.Good Sunday.
September 2023 by Philip Wilkins
I visited your Sutton High Street shop this morning. There were several customers and I believe two staff. Despite this ration the service I received was excellent, in fact above expectation. Halfords has, over recent years become a first class store for most motoring requirements. Well done. The person who provided this excellent service was Tracey
