November 2023 by christine
Horrible experience, when I had to ask for my missing wheel lock bolt, they made it look like we were lying but they couldn't show us where they placed it. My partner actually saw him pull it out from his pocket and made it look like it was in the boot. Very rude. Jaime, the lady in reception was very patient though.
November 2023 by Muntaqa
They will very likely mess up your car! Avoid at all costs.They messed up my brakes and when I took it back for them to fix it they said nothing was wrong and in the process made the issue 10 times worse as I was hearing a loud banging sound from the front wheels.I then took it to my local mechanics and they said someone didn't tighten up the wheel cross treads (I wonder who) and the wheel hub and bolts needed to be replaced which costed me extra. Never going back again.
October 2023 by Michal Skudlik
I?ve book a wheel alignment for Friday 2 pm when I came on place they tell me that they?re to busy and not gonna make my car today and if can I came next day I say ok fine I will be tomorrow at 9 am they agreed, I came there leave the car and I was waiting 3 hours to hear that they cannot make wheel alignment because there is something wrong with it and I need to repair it in my garage. They give money back and I say ok . And after two weeks my tires was so damaged that I need to change it and I order new tire and and free wheel alignment check in Kwik-fit and on this company they change tires and without any problem make my wheel alignment to correct position. !!! So unfortunately in Sutton Halfords garage the mechanic have no idea what he is doing , people who book appointments as well even don?t call me that they will not gonna make first appointment . So because of them I was push to buy and change two tires (and my previous tires was just 6 month old ) so I will never recommend this place to any one .Service: Wheel alignment
October 2023 by Alan Hindley
Had 3 tyres replaced 25/9Reception area was very tidy and welcomingPrompt and efficient service all round and Jaimee-Leigh was friendly and helpful.Service: Tires
October 2023 by Elisha Forde
Not too helpful, basically did the same test as the Halfords store on my air con, then got handed back my car key with the casing broken which was in pieces in the footwell of my car.
August 2023 by Stan Ali
The customer service of one individual Simon was terrible. A free tyre warranty was given to the customer before me and I had a premium membership which meant I should have reveived this for free. I was charged the warranty for all 3 tyres.Incorrect mileage on invoices and a penny discount given when it should have been 5% on a total bill of over £600.Alastair on the other hand had great customer service and the kingston branch is far better on all levels.I will never go to this branch again and in the process of legal action!
May 2023 by Mark Ecott
Went in for MOT & service , Needed a bit of work but had car back the same day . Staff polite and I was kept up to date all the way . Happy with the service I received. Would recommend
May 2023 by Lae Monier
First time, it took a bit of time to get the tyre sorted and the other set as a spare. The second time, it still took some time, but was more reasonable.
May 2023 by Isaac O
Fantastic Halford. Very person centred. I prefer them to those big for nothing Dealer Garage that won't answer phone calls and won't give you value for money. This Halford people are just always great. I wonder why I had not just stayed with them. From now on, ain't no parting ways again. This is my Garage. Good people. Many thanks Guys???
April 2023 by L Farouk
I always have our MOTs performed here. There is no hard selling on what level of MOT/Servicing we should have done, but they always advise what would be recommended for the next time an MOT is due. The staff are always friendly and professional, and I would thoroughly recommend themService: General repairs & maintenance
April 2023 by miguel nepomuceno
Excelent service, customer service driven by courteous person who main concern is to help and minimise disruption. I recommend Halfords Sutton Autocentre for their services from a interim service to wheel alignment, go and try them they're Gooood!
March 2023 by lisa feathers
Took my car in for a free brake check. Didn't hear back all day they did they called but I had no missed calls and wouldn't leave my car all day when needed. I was told both discs and pads needed changing I was told they were fully ground down. I didn't tell them that it was only last year I had a full new set of brakes I decided to go with my gut and get 2nd opinion. I went and got another 2 opinions from 2 different garages. I was informed that my repair wasn't so urgent and that it was just new pads I would need. Halfords also put my wheels back on so tight and they rounded a bolt. Won't ever use these again as they clearly like to take advantage of womenService: Brake service & repair
December 2022 by Vinyl1910
National tyres and halfords are one it seems... National tyres allowed me to book, but drop off only.. And then they didn't have a spare ramp... Why let me book??Halfords booked me into Sutton garage for a morning slot... Wasn't done until the following morning and I had to do all the ringing to see when the car was ready!alignment not great either but I don't like the idea of saying so and having to wait for a day or so for it to be seen too..Halfords.. Stop allowing us to book a slot if they can't get the work done in a timely manner...I got the impression that the staff aren't happy and neither are the customers having to wait....
December 2022 by A A
Worst ever experience! Job wasn't done properly and the garage didn't take any responsibility for thier faults. I tried to escalate the matter but there was noone above the garage who can listen to customers who are badly served by their garages. I never expected this level of customer care expected from Halfords!!
November 2022 by Carlos Ramos
Had a major service + MOT. Friendly and professional staff. Condition of car in their report very easy to understand. No hard pressure sales for recommendations on additional work which will become necessary soon. Was given free window screen wipers + fitting as a loyal customer. On this visit no issues. Would recommend this particular garage
