November 2023 by tom ansell
Unhelpful and grossly inefficient staff, was my experience in attempting to open an account here.
November 2023 by Deborah Clarke
Had to wait for about 20 mins, but got to do my transaction.
October 2023 by Coops Insurance
Exceptional. It is superb to be able to walk into branch and chat to banking staff that understand you needs. Barclays lost a customer in us after years of god awful service. Still, Barclays loss is Metro Banks gain.
August 2023 by Umair
Harry was very polite and got the job done quickly
July 2023 by Tommyandthegoldenapple
My 16 year old son went in on his own to ask about his account and the team made him feel like a valued customer, talked through the options and opened a savings account for him. Thank you for a great service and for looking after him.Debi Schofield ( mum to Jonom)
July 2023 by Chris Aitken (Froglands)
I waited over 45 minutes to wait and another customer was seen prior to Me. This was after I had asked for help on the phone. Neither was helpful
July 2023 by Kawan Fazil
Outstanding customer service ? 10/10 aysha and desiree look after me open business and personal account for me theyare lovely and respectful smiles on there face all the time.all in all very good I can't thank them enough thank you very much
April 2023 by Mo abatiou
Basically the worse costumers service o had experience in my life, the lady on the desk so rude not interested to help, called the manager was worse than the first lady, never apologise for anything she only try to defend her colleague, another lady jumped in but she was even more rude then the other two, no manners no respect to me or my kids. Basically little mafia bank, i have to close my son bank account immediately, after all this still no one has apologised or said sorry. Bunch of rude little mafia working on a bank. SO PLEASE D AVOID THIS RUDE PEOPLE.
April 2023 by Trevor Smith
Went in the Sutton branch was seen in a few minuets lady served me was very helpful once we finished I joined a que to pay in some money there was a few people waiting then staff from the front went on the tills and was seen very quick to pay in excellent service
April 2023 by Christina Aitken
I waited over 45 minutes to wait and another customer was seen prior to Mr. This was after I had asked for help on the phone. Neither was helpful
December 2022 by John Connor
The worst Metro ever. I had to wait 50 minutes in an almost empty branch because the host guy misunderstood my request to get some document. I was just waiting and waiting. In the meantime the bank was kinda empty and nobody ask me why I still be there. I was really upset and disappointed. I hope not all of the Metro Bank branch the same like this.
December 2022 by mansur gulizade
0 customers service. They make you sit there and wait and 6 of them walking around doing nothing.
November 2022 by Daisy Underwood
Fantastic experience today at Metro with Arun, was very friendly, professional and took the time to make the experience great for us. Very happy with the service! Great job Arun!
October 2022 by Regiane caboatan
My husband asked me to make a deposit into his acc and gave me his card.The lady said I couldn't use his card as it wasnt mine.I asked if I could deposit into my acc and transfer to his? She said yes, then she couldn't give me back his card because I could use his card ! PERHAPS I COULD MAKE ANOTHER DEPOSIT INTO HIS ACC.
September 2022 by Amtul M
The worst bank ever. Literally. Took half an hour just to serve me. Bruh my parking ticket gonna go if you don?t hurry up. Then when I spoke to him, he was so clueless. Hope they can make their services better and serve people rather than just talking around with their colleagues
