March 2023 by Nick
Will be switching my accounts asap after Natwest have decided to close on Saturdays. Terrible service.
April 2022 by Ruby
Absolutely awful! I live in Sutton and have banked with NatWest for over 15 years. The manager at this branch is rude and extremely unprofessional. I complained and asked for Head office to look at the CCTV?they agreed that she had been rude and even overly agreed I?ve in her banner and awarded me £80 compensation. She was also recommended for further training as a result. I was simply withdrawing money from my business account which she refused accusing me of money laundering because she ?wasn?t happy? with my reasons for wanting cash. I now make the longer journey to Wallington branch?the difference in customer care is outstanding, I NEVER have a problem withdrawing any reasonable amount of cash and they even entertain my 2 year old whilst I speak to the cashier. Sutton branch, judging by these reviews needs addressing.
October 2021 by marrixene
Excellent service at Sutton brunch, but info on website about adrs is incorrect. It is no longer in St Nicholas shopping centre, still on high street though but a bit up the hill. Right close to Tk max shop. Took me a bit of time to look around but found it soon enough. Please update your location. (Google map also gives st nic location)
August 2021 by Catherine Nicholas
Miss Roberts has zero people skills. Said excuse me twice before going up to her to ask for her thinking she may have not heard me but put up a finger to tell me to shush and walked away. She needs retraining in customer service.
August 2021 by Danny
Very helpful and friendly staff. Very impressed with how seriously they have taken their customer safety throughout this pandemic
March 2021 by astrid driscoll
I have been a customer of NatWest for twenty years - always been happy with the service. But now I'm frustrated and worried. I have moved from Sutton and need the bank to change my address. This does not seem to happen. I have tried everything I can think of. I have had no clear communication from them, no confirmation. As the Post Office re-election system works in mysterious ways, I get nothing much from them either. The result has been- so far, no communication, no. information - and certainly not the new checkbook I requested three weeks ago.NatWest Sutton, I need you to respond! And an apology would also be good!
March 2021 by David Orridge
Love this bank best bank in Sutton, very professional and helpful. very patient and helpful with my mother who is very hard of hearing.. keep up the good work...
September 2019 by Alvaro Erazo
I love new place and staff thanks for your help. .
July 2019 by Mathew Foster
Recently visited to change my name and get some advice about life policies. Kavita was hugely knowledgable and patient, and I'm due to go back soon to discuss further.
March 2019 by Louise Toure
Not the sharing caring bank in any aspect
March 2019 by fat arse
The Female Staff member standing there with a Clip-board
March 2019 by halal skidmarks
Extremely RUDE MORONIC STUPIDEST STAFF in this Branch
February 2019 by Simon Baldwin
The service is poor. Waited over 40 minutes for a bank statement. Flashy refit doesn't replace customer service.
February 2019 by yeliz ozdel
I went to Sutton brunch today and it is shut although people were inside.No info was given not even they acknowledged the fact people are outside waving to get their attention. Absolutely disgusted with luck of care!
February 2019 by Konrad Singer
Very disappointed was on the branch Sutton today itâ??s close down and the new itâ??s still not open too what wrong with that poor staff just lost my time any update on the website should be nice to donâ??t confuse your client Morden branch itâ??s close half year ago discussing
