November 2023 by Anon Ymous
If I could write what I want Google wouldn?t post! They are lazy, unhelpful and just down right ignorant! Multiple bad experiences here and yesterday was cherry on the cake. I had an Amazon delivery to return I arrived at 8:37 and was told we don?t deal with this until 9am, nothing on Amazon to say this just you can take to a post office to return. I stated your seriously asking me to wait 20 minutes to do a rerun, so I walked out and said this is why I don?t come here often anymore, his response was ohh well I can do it for you like he was doing me a favour! I walked out before I lost my rag, this is not the first occasion they have messed up, countless over charges on parcels and when I request tracked postage they input the wrong post code, because they are careless, they get their money from me and if my items go missing I can?t claim from Royal Mail as the tracking stated the wrong end address? in short rude, obnoxious, lazy and incompetent!
November 2023 by Steve J
Rude, unhelpful, times on post office website incorrect.Definitely won?t be returning again.
October 2023 by debi taylor
I am expecting a parcel that was posted here with tracking number. 4 days later and it is still there. I rang the branch and the guy who answered was very unhelpful, with a bad attitude. He wouldn?t check the tracking number and said that I need to go to the branch. I live in Teesside. Very unprofessional. Would not recommend sending a parcel from this branch.
October 2023 by Alina Buguka
I wish I could give zero star. On their website, it clearly says that they are providing money-gram service, but when I go there, one of the staffs says no we are not providing moneygram service. The guy (wearing glasses) was at the front counter and and he doesn?t know how to talk to customers. He needs to get proper training for customer service. He was very sluggish and impolite. The same problem was with another customer at the same time. He was serving another customer with the same problem. It felt like it?s not a post office just a off-licence. Worst experience of my life, totally waste of my time.
October 2023 by Suchita Woodward
I love that the post office is open 7 days a week. I use the Evri service regularly and the staff are always very helpful!
September 2023 by C W
Appalling experience at this post office. Had an EVRI parcel delivered there, but they gave it to someone else. When I queried it they gave the other persons parcel and said I could take it if I wanted!! Also allowed me to take a photo of that other persons name. No offer of help to contact me if my parcel was returned, just told me to contact EVRI to get a refund. No customer service,, no ID process, no confidentiality - safer to take your chances having it left on your doorstep.
September 2023 by Mina T.
On a previous trip a member of staff came across unwelcoming and blunt.On another trip they were closed before the advertised time on Google/their website so I would advise coming here earlier in the day so you don't waste a trip (or perhaps go to another Post Office).
September 2023 by Poonam Singh
I would give zero if it allowed. I have been here on a number of occasions and they do not open based on their online timings. They close early, refuse to serve and very bad customer service and not polite. Avoid at all costs. They don't know how to deal with people.
July 2023 by Jessica Faulkner
Regularly use both Royal Mail and EVRI services here. Served and dealt with quickly and efficiently. Easy to park outside.
May 2023 by Callum Donoghue
These negative reviews are clearly very sensitive people. The post office is open on a SUNDAY! Very efficient staff and very quick to process. They also accept everi parcels. The parking outside is ample
May 2023 by Dharmik Gandhi
Excellent post office and services provided by both the boys with specs serving in the morning at the shop till and post office counter.dont remember the names.But great keep it up.
May 2023 by Martin Wheeler
I wish you could select ZERO STARS!I was struggling to locate the delivery.No note was posted to advise an attempted delivery, I had to follow the tracking to find that Parcel Force had attempted the delivery and sent to the Upper Mulgrave Post Office.This Post Office is out of my way so I tried to call them to check if the parcel was still there.The Post Office staff are very unhelpful.They took my details, put the phone down and didn?t attempt to locate the parcel, I heard a conversation in the background, then they hung up on me.I tried calling back, no answer in 5 attempts, waited 5 minutes and called again, this time they refused to help me and said I have to go to the Post Office for help.When I got to the Post Office, it turned out that the parcel had already been sent back to the depot, when I asked "Which depot" i was told to look online.A complete waste of my time that could have been avoided.
April 2023 by shesha sai anvesh
Best post office ever visited.Staff is too good and excellent.especially the person in front counter Sahil is perfect with politeness and helping behaviour.. keep it up..cheers.
April 2023 by Pieter Sanders
I hate to write bad reviews of any business, but Mulgrave Road post office is just awful. This morning, nobody had arrived to open the PO counters, leaving just the newsagents counter open. The young man running this counter was surely and unapologetic, despite several customers not receiving PO counter services.The staff are unhelpful, openly rude, aggressive and lazy.Avoid if you can find an alternative.
January 2023 by Steven Wilson
Consistently poor customer service. Often opens late. Cash machine constantly has problems which the staff ignore or are dismissive about. They also routinely try to overcharge people for special delivery when they have asked for first class recorded. Avoid at all costs.
