September 2023 by Kay J
If I could give 0 stars I would! Probably the worst post office I've ever been to, the man in the shop is incredibly rude he's always on the phone and behaves as though when you come into the shop you are disrupting his conversation, and his day full stop! He gives dirty looks when you ask for help, will not acknowledge you unless he really has to, and that's even when you're trying to pay for something. He never says thank you, and even tossed my receipt and change on the counter one visit. The woman I see there isn't any better, their behaviour is so bad, this place does not know what Customer Service is. If you want service with a smile, do not go to this post office, you simply will not get it. Try Carshalton beeches post office instead if you can get to it, always service with a smile the people in there always go above and beyond to help. They've even stayed behind after it had closed before to help me with a package I needed to send. I'd rather travel a little bit further away for better service than take this nonsense behaviour!
September 2023 by Alexander Hamilton
Can sometimes get a bit busy but never had any issues regularly collecting or sending packages from this place for more than a year.
August 2023 by Lauren Thatcher
Forever taking my parcels here (I always have lots) they?re so kind and patient!! Never made to feel rushed or that I?m a burden. My local friendly faces :) thank you for always making me feel welcome
July 2023 by Dave T
Nadia. I was in the Post Office Queue behind you and I was mindful not to intervene. However on the basis you have left your poor review I have to submit my own. Without doubt I have suggest it was actually you who was unkind. The post office lady was trying to help you. She scanned the "Post Office System" of which let her down with regards to your parcel, she even showed you. It actually wasn't her fault. We all get frustrated and at times things fail us. There are much worse things in life at this time other than a parcel that won't scan. Regards. Tony (friends account)
July 2023 by N
Dave, I did not ask for your opinion or anything. She was very unprofessional and unkind and that it not how you provide good customer service at all. If you have a look at the other reviews about this shop, they are complaining about the same woman from the post office counter. So I suggest you keep your opinion to yourself. Your input was not needed and it?s not about my parcel not getting scanned, it?s the fact that she did not know how to do her job properly and she wasted my time. You was not even there in the beginning when I had to stand there for 25 minutes waiting for the woman do her job properly, so thank you for what you saw and your opinion but I really do not care. When your time gets wasted, I hope you write a review about it. I went to another corner shop with a post office inside and thankfully this woman knew how to do her job and my parcel went through. Thank you.
July 2023 by Shelley Ford
Staff are very helpful, particularly when sending parcels, in my case a return to Amazon. A friendly local Post Office with polite staff, much better than others in the area.
July 2023 by Sam
Regrettably, the staff members, particularly a lady, at this post office are consistently rude. However, there is one young gentleman who displays professionalism and friendliness, making the experience somewhat bearable. The other staff member is mediocre, depending on the day. Sadly, there are no alternative post offices in the vicinity. If there were other options available, I would never consider returning to that particular store again.
January 2023 by TAKSH PATEL
Very nice and helpful staff would definitely recommend, they would do anything you ask them to do in a heartbeat.
January 2023 by Nena
I have been to this post office to redem a voucher (Gov help) from my utilities supplier and the guy (a young and tall boy who wears glasses) refused to scan the barcode from my phone and asked me for a physical copy of the letter to be kept there for their record. He stated in a very confrontation tone of voice that without the hard copy, he couldn't redeem the voucher. The email, I have received from the supplier, clearly says that there is no need of a print-out, it just need to be shown at the PO. I am wondering why people, who work in a post office, want to keep a letter with sensitive information (name, surname, address) for their record. Unfortunatelyand sadly, only one word comes to my mind. S C A M. Be careful neighbours!
October 2022 by Rebecca Wells
Went above and beyond to help me return my large parcel. I didn't have the correct label, so he printed it for me. Saved me lots of time and patience
October 2022 by Muhammad Ali Khan
Good people's help me all the time when I needed in the store. Best Recommended ?
October 2022 by Ivaylo Ivanov
I have online business and regularly sending a parcels . I am always satisfied with the service . Staff always friendly and helpful . Thanks a lot .
September 2022 by Sprite 7
PLEASE AVOID SENDING PARCEL FROM THIS POST OFFICE. THEY HAVE CHARGED WRONG PARCEL AND NOW ITS LOST FOREVER. THEY ARE SELFISH AND IRRESPONSIBLE.
August 2022 by Kaymarie Canty
Definitely the best post office service locally. The young man who served me is quick, professional, polite and knowledgeable and I love the fact the store is always lovely and clean.
February 2022 by Milena Szygulska
I was scammed on a postage cost here. I was posting 3 letters below 100g each. I already had stamps. I asked for proof of posting. I heard that I could only get proof of posting for a letter above 100g; otherwise, I won't get any. So even though my letter were 30g each and I already had stamps on them, I had to pay an extra approx. 60p for each letter. Petty, I know, but I am not a scammer here. My regular post office confirmed I was scammed.I see that this happened to somebody else here in the comments!
