November 2023 by Adam W
Usually good when you finally get to the counter, but the queue is moving so slowly. Not enough staff on the counter. Been here ages.
October 2023 by Jj 19
Sutton closed atm, no notice, and nothing to say where to go to bank.
September 2023 by Christopher Dias
Went in to ask a quick question about notifying the bank I was going abroad, very large queue for the cashier so waited to speak to one of two staff members at the front of the bank. They were with customers but one lady very rudely told me to queue up at the cashier. I explained I just had a quick question and could wait until she was free. She showed no interest and told me to queue anyway. Eventually the other lady came to help me and explained that I could do what I needed to do online. Am all for keeping bank branches open and staffed as I know it can be a big help for everyone however very disappointed in the customer service at this branch. They really need to train their staff better. Never felt so I welcomed. Have always had a good service at other Santander branches. Would have been a lower rating if not for the member of staff who helped me and prevented me from queuing up for best part of an hour for a simple question.
September 2023 by nula bance
Seems like the only bank open with other branches closing. There is always a que but it moves quickly and the staff are always doing there best and always plenty of staff available.
August 2023 by Cath C
Always a que ,such slow serviceShuts at 3 ,and staff will rush out to close the door ,but not to serve customers ,Staff unhelpful and rude
April 2023 by Justin Number 7
Santander have closed down my two local branches so now I have to go to the Sutton branch.l went there today only to find out that they close at 15.00,which i think is absolutely ridiculous, I will never be able to get there before 15.00 as I work during the day, if they are closing the smaller branches at least have better closing times for the big branches, I think they should close at 18.00,at least that would give people who work during the day a chance to go to the branch, I am now thinking of closing down my account with Santander and bank with someone else,very disappointed.
April 2023 by Amber
Only open when full time people are usually at work, when you go in there is always a ridiculous que with only a couple of people working. Shockingggg.
January 2023 by Mo Bukhari
No help whatsoever from a LIVE human being . Problem not resolved. No Human operator to help. Useless customer service.
August 2022 by Michael Francis
Excellent credit card
September 2021 by Rose4
As well as 2 exterior self service cash machines, there are 4 interior self service cash machines (2 of which will allow cash/cheque payments & cash withdrawals, plus another 2 cash withdrawal only machines). There's usually a member of staff near door to provide any assistance if required, as well as several cashier booths with dividing screens etc. There is a 1st floor where booked appointments are usually held for financial advice etc. Staff are always helpful & courteous.
August 2021 by Allan Barnes
Sentry on the door who complicates and interrogates you before you go in, if they let you in. Would recommend trying another branch.
August 2021 by Thitithip Sherlock
This bunch close but not let every customer know it bad
August 2021 by Pare M
Always busy. i was hoping to see howard.
October 2019 by MAya Arnold
Very bad customer service even I had spoken to the manager he was also very rude.
October 2019 by Peter Williams
I am leaving Santander just because of the Sutton branch customer service
