August 2023 by Asel7080
Today ive ordered my usual drink that id normally get when im around STARBUCKS SUTTON I must say my experience previously it wasnt impressive. I thought the service is absolutely disgusting such a negative attitude negative atmosphere unfortunately that makes u feel u dont ever wanna come back again like ever ...they are very rude with no manners not friendly at all. Today wasnt exception shockingly awful absolutely disgrace...ive ordered a drink called Caramel Frapuchino that its made of crashed ice and some other additional ingredients collected and left obviously..upon drinking i was literally struggling to drink as ive realised that the ice wasn't crushed properly and i could see the chucks of ice through the cap and i thought maybe its just same went in there but no.. i literally just couldn't drink at all just wont let me at all...so i thought since im near by ill quickly ask them to exchange it or i dont mind to run through the same drink again to crash the ice properly...upon aproaching the place was literally empty wasnt busy at all 3 staff member were standing chatting 2 men and 1 girl inc the man who made my drink ...ive kindly explain to them that i cant drink as the ice wasn't crashed properly and for response a guy named PEDRO have literally grabbed the drink without even acknowledging it or saying sorry for that or something.. it was absolutely awful awkward situation the way how ive been treated and for my question why is he treating me like this no any acknowledgement or sorry....he said why should i say sorry and for what ...i was literally speechless the way how he didnt care at all that you could see and feel that he can get away with it, too overconfident in a way ..absolutely disgrace im disappointed beyond words..never had disgusting experience like that nothing whatsoever in my life...its a shame that in such a big Starbucks company can allow people like them to work such a rude and disgrace with no manners to represent the company...definitely wouldn't recommend SUTTON STARBUCKS branch and definitely doesn't deserve even 1* Nobody should have to be treated this way...u treat people the way how u wish to be treated...
July 2022 by Andreia Abreu
I love it ?, very professional staff
June 2022 by Jordan Benyon
Originally ordered 2 Frappucinos, but no straws arrived with them. Called up the shop and the manager was very helpful, explaining the process. I ordered another couple of things from there, and the lady who answered the phone comped the price, so that all I paid was delivery! Came fast, and all tasted great! Thank you! :)
June 2022 by weezerfan19
It was nice. I had a strawberry acai refresher but it was 25% drink and 75% ice. It still tasted very good and the strawberry flavour was strong. Don't eat the strawberries in the cup though because they're frozen and that is weird.
June 2022 by Louise Frewin
The design of the shop is all back to front, and so people queuing to pay had people trying to view the drinks and food cabinet, fine if quiet, but it wasn't, a d I found it stressful and had to wait ages. Doubt I will go back
May 2022 by Jackie Reed
Had coffee. Far too strong/bitter. Staff not friendly and spent their time talking to each other
April 2022 by Rose4
Needed a large mug of piping hot Cappuccino which was exactly what was provided, also delivering on reliable coffee taste too. This café is always busy which is not surprising, given it's warm welcome, clever range of large tables/seats for big groups/families, small tables/seats for 2 \\u0026 even comfy sofas; catering for all it's customers including those who may have difficulty sitting down/getting up or those plagued by backache. Toilets, which include disabled toilet with baby change facility, were closed although to be fair café was preparing for closure. Although we only went in for a hot drink, café also have a great range of very tasty hot/ cold light meals/ snacks, along with cold drinks \\u0026 healthy smoothies (as we've sampled these before), which can be purchased for in-house dining or take away. Great little café \\u0026 pleasant hardworking staff.
April 2022 by Karen Ringwood
Firstly the man at till was serving a customer then just walked away with no one attending till. There was 3 ladies behind counter and just ignored the cue which was long, I had to ask if anyone was serving and just got a look.... They are very rude staff, shouting people's coffee's at end of counter, no please or thankyou and no smiles. Your goods cost alot so expect better service or send your colleague's on a Customer Care Course
March 2022 by Tillyberta
The staff were so lovely, the place makes you feel like at home , I loved the drinks and surely I will come back,100%, greatly run caffe?
February 2022 by Tony Miller
Sadly the staff are a bit rude and unhelpful. Because they've changed the layout, customers were coming into the store and standing where people were waiting on their orders. Other customers were kind enough to tell them that they were waiting in the wrong area. Staff just ignored them. Staff could smile a bit more.
December 2021 by Mike Y
This store has always been slow, but since reopening post refurb it?s a different level of awful. I?ve started to order on the app before heading to the store and still have to wait at least 10 mins once in store. Latest visit, I ordered 10 mins before going to the store then waited 15 mins in store as they rarely check the orders being printed. Finally made and someone took the drink walked out, came back and told the staff they had taken and drunk some of it. When I asked for a fresh one to be made in a new cup (due to the ongoing global pandemic) they looked at me like I had asked for a lifetime free supply. As much as I love a Starbucks this place is so bad I?ll stick to Nero opposite going forward.
November 2020 by 845jodie
I had been visiting Starbucks Sutton on a daily basis for the past year or so however with much dismay I have had stop due to the horrible service. This includes judgemental stares and a blatant lack of warmth from the female staff and the manager
February 2020 by chevikdaniels
Been in here a few times to relax after a day of shopping. Its popular just as the other offee chains in sutton but this is my prefernce due to the open plan enviroment, wifi and warmth. Its a great spot to people watch as you drink and watch the world go by. It has bad reveiws but on my visit staff were pleasent enough, i did go on very rainy days so perhaps thats why. I just really dislike the large chunky mugs starbucks use, wish they would have lighter mugs that were not so heavy and huge. Coffee is as good as always and its always consistent hence why I like starbucks. Cant comment on food I think its overpriced.
February 2020 by Safari78621786
The service at Starbucks in a Sutton High Street is appalling! I ordered a panini for my child. I was at the collection point and the chap serving shouts out panini and the guy ahead of me says yes I think it?s mine! How can you think it?s yours!? Did you order it did you pay for it!?? Looking at the guys body language you could tell he was a liar! However surprise surprise my Panini never arrived! Then I get told they don?t have anymore and I can have my money back!!! What rubbish!
October 2019 by MercilessWolf09
Coffee is always perfect every time . Staff is also friendly and the place is clean
