September 2023 by nula bance
Always well stocked, but abit frustrating that they no longer have someone on the counter all the time and you have to press the bell and wait if want something behind the counter like football/Pokémon cards.
April 2023 by S Burton
I found one member of staff on the shop floor, tills closed, only one self service till open.Long queue in the post office, staff helpful there but all self service tills in the post office area have been closed for a few weeks
February 2023 by Luke Allen
I visited today to use the post office which I thought was still at the top of Sutton so I had quite the walk! (Haven't been to a post office for years) The post office was ok, 2 men on tills, got seen very quick to pick up a form.I took a look around WHSmith, everything seemed presentable and well stocked. I could only see one person working, his name was Martin. I did approach him to ask a quetion whilst he was restocking, he was more then happy to help and had a great attitude considering it looked like he was lone working.I filled out my form and went back to the post office to send it off but this time I ended up in a queue of atleast 20 people. It took a while to get seen but I can't blame the two men workers at the tills they were doing their best. I interacted with both the workers at the tills, both were helpful. I wouldn't say happy though, I wouldn't be either if I didn't have the right amount of staff to help with the queue.
December 2022 by A A
Updatee:Visited the post office on a Friday at 9.30am, one man on the counter, over 15 people waiting and self serve checkouts are all out of order. Ended up walking out as did many. Bad service for Sutton. Not good enough.Came into the store today around 9.30am and to use Post Office service and all 3 self serve tills were out of service. When I asked the lady with the green hair, who I assume is the manager, that all 3 tills are not working, she responded by saying "clearly not, that's why I sent the customer to the desk" excuse me but there is no need to be so rude. With around 15 people waiting on the queue and only 3 staff serving and 3 broken tills. Disgusting service and the manager needs to do better with her customer service skills and not take it out on customers. If you cannot deal with the pressure of the job then my dear you are in the wrong job. Luckily I kept my mouth shut and did not cause a scene for her rude remark. Cheer up love
November 2022 by João Mesquita
My first time going into this shop to use the post office.There was a long queue so I grabbed an envelope off a nearby shelf and started heading for the self checkout machines when suddenly a floor staff started yelling at me that I needed to pay for the envelope at the other counter. I told him thank you for the information and asked him if he knew if any of the self checkout machines were working. He was extremely rude with his reply.I rejoined the queue to reassess my situation as I was in hurry. At that moment the man started yelling at me again from across the store. Everyone was perplexed at his behaviour, I had to tell him to calm down.I did pay for the envelope in the end, the rest of the staff was courteous. The queue for the post office was a bit long but in the end it was fine.Having read the reviews before I was prepared to have a negative experience and my expectations were certainly met.
November 2022 by Joanne Mayhew
Really helpful staff, polite and friendly and they always have time to fuss my dog.As my dog is always with me because I have her lead in my right hand which helps my disability.
October 2022 by fatboy126king
It?s a okay shop but they don?t have a lot of staff there to help you
October 2022 by teresa kroczek
I wanted to buy David Walliams's book and I asked about free book but staff didn't know about free book. One person of staff sent me to another and I was sending from one person to another. Ended up with only one book.
October 2022 by Mary Ann Eddleston
I asked a salesperson where next year's diaries were. He pointed at the far wall, grunted over there and just carried on what he was doing. The diaries weren't where he said so I asked a lady who took me to where they were (no where near where the original 'salesperson', not that he should be called that was). If you can't be bothered to even be pleasant to customers, why work in customer service?
October 2022 by James5* Bates
Super unhelpful staff. 3 persons in store, none can be bothered to help.
July 2022 by Howard Coan
The post office queue can get long but the WHSmith side of things is fine. Look out for the vouchers you get when you make any purchase and the clearance section upstairs.
June 2022 by A P
Extremely slow service. Only one person serving at the counter and one person helping at the self-service area, both very very slow. Approx. 15 people in the queue. I gave up and will not be returning to this post office. It remains to be seen how long it stays open. Post your letters and parcels elsewhere - will save you a lot of time.
April 2022 by David Denyer
It's an obstacle course for someone in an electric wheelchair. The queue system for the in store postoffice is tight but manageable. Staff are helpful and friendly
August 2021 by carole partridge
I waited at least 30 minutes in the queue. As I got to the front I was told to use the self service as she... the post master was to busy. She refused to serve me! The self service was broken so I couldn't post my parcels. Please avoid at all costs. Staff extremely rude and unpleasant. If I had my way I wouldn't have given one star!!!!
August 2021 by Vanessa Browne
Smith's has access to face mask quick buy if you forget one. Postal services & shop access are kept well apart for access & exit as far as possible.
