January 2024 by Tendayi Nt
As an update, I went the following day 03.01.24 - many hours before closing time to be safe. You had my main item, thank goodness but told me that that for one of my items (ordered separately from the first item) you needed to issue a refund. Where is the item you sent me the text for to pick up? What if it was the only item, would you have compensated me for my time? Who knows what happened to this item - fell on the floor? Employee decided to buy the last one in the shop for themselves? Don't know.What is going on? Was I just lucky all of the times before when I came into your store and was met with great service?
January 2024 by Tendayi Chin
Recovering from a bad cold I should have gone straight to bed, but your collection text had me excited, I had to claim my prize. I dissolved all obstacles ignoring the cancelled trains and riding my bike a top speed to your Sydenham branch with nothing but happiness on my heart on 02.01.24, only to be greeted by a closed shutter and a kind individual telling me that I'm too late, even though I arrived at 8:21pm. This is a horrendous breach of professionalism of epic proportions. Either amend your closing times on your website or check your employees. Tendayi.
December 2023 by Mustafa Selcuk
Very rude service just now by black guy at the desk didn?t get a name. Talking to me like he?s on the road refusing cash payment looking at me in a demonising way. Training needed for this idiot
April 2023 by Joe Brinsdon
Went to get a Nest Thermostat for a new boiler. Went to screw fix Sydenham, was showing 9 in stock. Went in Semi, an employee, said the didn?t have any! So I said no bother can you check the other stores he states they didn?t have any, I informed him they all showed in stock.Anyway went to all other stores, curry?s and B&Q etc? nothing.Last resort go to another Scew fix. Called head office to check stock and they tell me to go back to Sydenham as they have confirmed it?s in stock.Got to the store, spoke to a much more helpful employee, didn?t get his name, who told me they had them and got it with in seconds. I stated him colleague had told me they didn?t have any, Semi laughed and words where exchanged ?it?s must of been too early for you bro? Semi laughed, no apology. Appalling service.
April 2023 by Missy
Went in there to pick up a item and wasn't welcoming actual or even good customer service will be going to another Screwfix next time.
February 2023 by Sha Grace
Did not have the original receipt and these 3 guys assisted to get the item refunded.They were very professional and welcoming.I live far out but just for the customer service they provided il definitely be returning.Thank you all
February 2023 by Darryl Crick
Had to return a charging cable that was fault after some help from the call centre problem was fixed and replacement was delivered the next day, thank you for your help and quick response.
December 2022 by James Small
Large car park. Good service. Plenty of stock options.
October 2022 by monika s
Always great service and value products. They have to put up with some very challenging customers and their insane question. Some of whom don't seem to know how shops work. I think they do it well and keep their cool.
October 2022 by David Mackenzie
Staff here are always really helpful and the Click and Collect service is great. Easy to park too.
September 2022 by Gho Na
Rude Rude Rude, the staff here are rude impolite and need customer service training! They look like they?re not bothered and want to get rid of customers, shame!
July 2022 by Tomas Kerspyla
I always use this branch.All the staff are Friendly and helpful. Annie your customer services was great.
July 2022 by betynyo bebe
I asked for information to buy a product but they were not interested in helping me. I had to go to another store.
July 2022 by Dona
Went straight in and out didn't have to wait long for my purchase
June 2022 by Sam Niechcial
Say they do price matching. Refuse to match prices clearly displayed on the websites of nearby retailers without a hard copy. Timewasters.
