December 2023 by Barry parsons
You only get 20 mins parking, otherwise you get a fine. Just dont bother go elsewhere, soon be out of bussiness.
October 2023 by Leose Zavistauskiene
Staff extremely rude and unprofessional don?t know how the guy still working there
September 2023 by Balazs Balogh
AVOID, AVOID, AVOID! the store is understaffed to serve customers within 20 minutes and car park is managed by scambags issuing fines if staff members fail to serve you (and others ahead of you) and you do not leave site within 20 minutes. Toolstation head office does not care about crooks at 'parking awarness services' trying to steal money from their customers.
August 2023 by oluwatobi Falodun
I was at toolstation Sydenham today. The service was swift and every staff member seems happy. I will always come back
August 2023 by ayomide adelotan
Jack, was very accommodating and very helpful when I came in looking a curtain rail he was patient and willing to help I any way that he could great customer service
August 2023 by jamil khaliq
Terrible place to shop as I went there last wk 1st time ever & now got parking fine of £100 as stayed in the queue 3 minutes more as you get your order or not Please get out after 18min as after 20min you get a fine in the post.Toolstation will say its got nothing to do with us
August 2023 by Summer Pilfold
Frustrated and disappointed. I parked on their parking site for just 22 minutes while waiting for their staff to serve me, but I ended up with a PCN charge of £100. It's beyond ridiculous!The main issue was the unbelievably slow staff. I had to wait for what felt like an eternity just to get some basic assistance. It seemed like they had no regard for customers' time or urgency. As if that wasn't bad enough, I received a PCN charge a week later because of that!The lack of consideration from Tool Station is astonishing. Instead of acknowledging their shortcomings and addressing the slow service, they opted to slap me with an unfair penalty for a measly 22-minute stay on their parking site.I expected better customer service and understanding from a supposedly reputable store like Tool Station. This experience has left a sour taste in my mouth, and I can confidently say I won't be shopping here again. I cannot recommend this place to anyone, unless you enjoy wasting your precious time and money.Save yourself the trouble and find a store that values its customers and respects their time. Tool Station, you've lost a once-loyal customer. For anyone thinking to go here think again and head to B&Q on the corner. Shame on you.
July 2023 by Paul Casey
Visited 4/7/23. Excellent service by an enthusiastic and knowledgeable assistant. I'll be a repeat customer for sure.
July 2023 by Crts Gaming
I was served by Michael was very good service,very friendly and helpful. Very good for the company service,very friendly and helpful.
May 2023 by Mischa van Duuren
I have been a fan of toolstaion for a long time however the standards seem to have dropped at the Sydenham store. After being supplied the incorrect item twice(!) once on a online order and for a second time in store (product code did not match product), I was then told that I was infact incorrect and sent to another store without so much as an apology let alone any offer of compensation despite me informing that the mistake will cost me at least a full days wages. Very poor customer service from the manager unfortunately
May 2023 by Jabari Nicely
Really happy with my experience at this store, I was served by one of the supervisors named Shane and he was very helpful and polite
May 2023 by Kerrie-Anne Jones
I went shopping today Austine the manager was smiling today and gave good customer service
April 2023 by David Barnard
Arrived after they had closed and received a pcn for staying in the car park for a few minutes. Don't drive in and out after business hours as this is private land, monitored by anpr cameras ready to take advantage. Goodbye toolstation.
April 2023 by michael jackson
I went to Toolstation to buy some work trousers which they had in stock thank you very much Toolstation
February 2023 by william smith
I went to Toolstation in trade city SE26 4PR and received a parking fine of £60 for 21 minutes. It was not a very good experience
