November 2023 by David Marshall
Shocking Customer Service.I turned up on time for my appointment and was eventually spoken to by a girl who was more busy looking at her mobile phone than attending Customers.After 10 mins i was asked to rest my chin on a machine rest with no warning of dye about to be pumped into my eyes!! No feedback or communication given after that as i sat waiting and now the time is 1230 which is 20 mins later at this point i got up and walked out.I will not be returning to this Boots Optician and will use an alternative
November 2023 by John Bundy
The lady who did my eye test was very helpful and made me feel very comfortable. It was a pleasant experience
October 2023 by John Webb
My previous review has been deleted as I now know the circumstances.Shaz contacted me personally to enlighten and is going 'above and beyond' to provide the level of customer care and bonhomie I have experienced over the previous 3 years that I have been their patient.He/they have not asked nor do they know I have done this.
July 2023 by Uttara Masting
I?ve been going to this Opticians for 3yrs. Their customer service used to be excellent. Highly responsive, friendly and expert. I visit on an annual basis and feel very disappointed to see that the standards have fallen considerably of their admin staff. After my eye test I was asked to leave and that someone would contact me regarding ordering my new prescription. No one called for about 10 days, finally I rang back and they had no idea what I was talking about. Finally went back to the store (I am not local) and tried to order the glasses but the lady said her computer wasn?t working so she would contact me the next day with different pricing options. It?s been days and I have heard nothing. I will be going to a different Boots from now on.
May 2023 by samantha boyle
After being told several times my glasses are in process found out not been ordered at all despite having paid for them. 1 lady telling me maybe it was a different boots opticians and not teddington.
March 2023 by Sandra Wuu
After waiting half an hour from my appointment time, went in and the doctor was not okay, she was confusing things, and couldn't do a test, she mistaken the prescription... she was barely able to walk. I just felt super weird and don't want to ever go there.
October 2022 by teresa kelly
I bought new glasses in Boots opticians in Teddington but soon realised they were too heavy and uncomfortable for me.I took them back and was dealt with byVicky who could not have been more helpful,She suggested newer lighter frames and took my new lenses and put them in the frames I chose which were more suitable and free of charge as I had only recently purchased them.All the staff I dealt with with were helpful and courteous and I cannot recommend this branch too highly.
August 2022 by Mandy F
Service received in the Teddington Boots Opticians continues to be outstanding. We are always given a warm welcome; the staff are friendly and efficient. Many thanks!
January 2022 by Tom Elliott-Aston
Excellent, caring and considerate service, would never go anywhere else.
October 2021 by Margot Behrmann
Fabulous caring professional staff. Thoroughly recommend this branch of Boots opticians
September 2021 by Nick (EasyLuckyFree)
Says it is open on Google maps but is closed on Tuesdays. Wasted trip and parking payment, as well as time taken off work. Very poor not to update opening days/times.
September 2020 by Emily North
Without doubt this is the best opticians practice. Friendly staff, expert assessment and excellent products. It took my parents years to find a decent opticians practice and they are very happy with this one.
September 2020 by emily mcewen
Amazing service at this super friendly opticians! The team here always have a smile and through this lockdown have gone the extra mile! I can't thank them enough.
September 2018 by Farman Koshnaw
Excellent service, expert opticians, polite & welcoming staff.
Booked my appointment online for eye tests upon a request from my GP, They dealt with my health concerns with lots of care and done all sort of eye tests professionally.
Staff were kind & not pushing customers to buy, they even volunteered to repair my old glass frame for free to make it suitable for use longer (I appreciate that).
They have different choices of frames & vouchers can be redeemed smoothly.
I was very happy with their services and would definitely recommend:
Teddington branch Boots Opticians 61 Broad St, TW11 8QZ
Free parking spaces available in minutes walk around this area (Park Lane)
May 2018 by Tez
Really helpful professional staff, I was nervous and was made to feel relaxed and the optimist was very informative during the eye exam. I felt like they really took their time to explain everything to me. Great.
