March 2024 by VERONICA CASTELLANI
Excellent service, professional sales staff in teddington store, helpful and polite. Had carpet fitted, sales person arrived promptly and very courteous, fitters were prompt and professional. Laminate was also fitted and again I cannot fault the laying and professionalism. Would highly recommend.
February 2024 by Seth Francis-Graham
Absolutely abysmal, avoid this company at all costs. We were in a rush to get carpets fitted for a house we were moving into. A very nice chap came over, promised us he could install them swiftly and that the carpet was in stock. Two days before the installation date, they cancel because they are out of stock. We are booked in again and . . . two days before the installation date they cancel. Customer service acted as if it was our fault and tried to upsell us rather than work with us to provide the carpets that we had already paid for at a time we had agreed. Overshot our deadline by months. Will be sharing this with all resident groups we are part of in the area.
February 2024 by Virginia Burton
I have recently placed two orders at Teddington and placed my second order due to the exceptional service received on my first order. I have to say Honey dealt with both orders and I found her to be knowledgeable and really helpful at all times - her customer service is second to none. She is an asset to Carpetright!
February 2024 by Beth Crowe
Excellent service from Honey. She was very friendly, helpful & knowledgeable.
January 2024 by Laily jan Arzo
I was visiting deferent shop, but i must say Teddington branch team is the most customer friendly and very helpful in getting you the right product for your whole my house . A big thank you to Millad who?s very nice and humble person god bless him always ?? definitely recommend my family and friends ?? thanks ? once again ?
December 2023 by Mariana Drummond
We had a great experience when we visited the Teddington branch. The sales assistant Honey was very knowledgeable and super professional and helped us choose the best carpet for our new home.
November 2023 by Monica Franklin
Excellent service from manager Milad. Thank you!
November 2023 by Virginia Chalcraft
Today a charming young man called Milan completed my order for bedroom carpets and hall luxury vinyl giving me a great discount. He even gave up his lunch break. So thank you. Very happy. Virginia
October 2023 by Ismayil J
Chose the scope of the work, agreed materials, chose the carpet, underlay and transition bar, then fitters arrived and told me there is no transition bar on the order. What an embarrassment. I am losing my precious time with a high rate per hour for managing those issues. And you call the shop, nobody picks up the phone the whole day. Thank you for support. It is not only about selling stuff, learn how to keep your customers satisfied and cross checking that everything is fine.Review update: the store manager could eventually reach out to the fitter and the bar was installed free of charge. But I was lucky that the fitter had a spare bar I wanted in his van ("antique brass"). So elevating the review from 1 to 3 stars, as fitters were good and did their job fine. However, the fact that there was an obvious mistake on the order the store should have spotted, and nobody picked up the phone for hours is a matter to worry. Should not be like that. Lesson learnt: cross check every little details yourself.
October 2023 by Howard Miatt
Easy and painless ! Sales exec Honey was knowledgeable and helpful throughout and on the day of installation, the fitters were friendly, prompt and helpful.Can't fault the service, very pleased indeed.
October 2023 by Family Vargas
We have been thru 4 different CarpetRight shop and its the Teddington branch team I must say are most customer friendly and knowledgeable in getting you the right product for your whole house carpet needs. Its daunting to go into a shop with so many carpet choices in the store but they are there to give advise and comment on what best suits your needs in colour tones, types of underlays and the trimmings needed for your house. Fitting done last week, its perfect. Overall I would definitely recommend any of my friends to visit Teddington shop for their carpet needs.
September 2023 by Fatima Khemache
Great service at carpet right. The worker was very knowledgable and patient with me even though I didn't make a purchase that day. Would definitely come back again and buy !
August 2023 by Gerard Harris
Great service at Carpetright Teddington today. Honey was amazing - very patient despite me constantly changing things. Excellent customer service - a real credit to the company! Thank you
July 2023 by Deborah Sayer
All the staff were really knowledgeable and helpful. It was a pleasure to interact with real people and see and touch real carpets and tiles rather than trying to make decisions online. Thank you very much.
June 2023 by pamma chuhan
Very Happy . Carpet right Teddington is best place for all type of carpet and flooring. Manager milad is the best . He has good knowledge of carpet and flooring stuff. Great and helpful staff and best team of fitters .?