March 2024 by Lauren Reynolds
Felt extremely unwelcome very strange atmosphere
September 2023 by Phil Hobbis
I experienced an excellent and professional service from Sims in Teddington who went above and beyond to repair my glasses. I would thoroughly recommend them.
June 2023 by Lynne Godfrey
As ever, we have had great service for our latest appointments. Very professional and thorough eye examinations for both my elderly mother and me. They are always very welcoming and give excellent advice and help. We are both delighted with our new glasses. Truly wouldn?t go anywhere else.
March 2023 by Chris Clayton
Very professional eye test with knowledgeable and informative optometrist, she answered all my questions thoroughly. I was asked if I needed new frames, but not a hint of a hard sell. They had a good selection, so will be back if I do before my next test.
November 2022 by Abigail turner neale
Was recommended to Sims and very impressed with the quality of care and the selection of glasses. Would highly recommend!
November 2022 by Nick Parkin
Honestly would not go anywhere else, I have used Sims optician for over 40 years. My prescription is higher than average, and I have required glasses all my life.From Reception to Optician to Quality Selection. Service is excellent & nothing is too much bother. You cannot do any of this online - believe me.As my spectacles get a hard life, they have been excellent in aftercare - adjustments/servicing over the years and realistic when replacement is required.Not many Independent Businesses like this these days
November 2022 by Glen Kessels
Absolutely outstanding service from all of the team at Sims. I purchased 2 pairs of varifocal Tom Fords with amazing quality lenses - infinitely better than my supposedly "high-end" pair from a well known High Street chain. Sims also upgraded my original specs with new lenses - the improvement was remarkable. I have no hesitation in recommending Sims to anyone seeking a professional, tailor-made, high quality service!
November 2022 by Quality Shopper
Don?t know what the 1 star is talking about??! I can?t recommend them enough! They?ve never flogged glasses to me that I didn?t need. I?m glad my friends recommended me this family owned opticians who take great care from the examination through to my glasses!Thanks!
November 2022 by Ella Reay
Really friendly and helpful staff. They have a lovely choice of frames and I?m so pleased with my new glasses. Will definitely be recommending and coming back in the future.
November 2022 by Grant Hunt
My wife and I have been using Sims for our eye care for the past 5 years but after my recent experience we will not be continuing with their services nor will we be recommending them as we have done in the past. We have purchased at least 7 pairs of varifocals from them over the past 5 years and they have all been made using our own frames. Despite the numerous warning signs around the shop and the optician warning me that the cutting in of new lens to my old frames was undertaken at my risk, it was a very bitter pill to swallow when they informed me that they had broken my expensive frames. The frames were 4 years old but are available to buy new as they are very popular. However, it was the service after this event that left me feeling hard done by. At no point did they offer to help me source replacement frames or offer any type of goodwill gesture to keep me as a customer. They did suggest another pair of frames that the lens would probably fit into (very ugly and old fashioned) but the only one benefiting from that suggestion would have been Sims as they would not have lost the sale of the lens. With so many opticians out there it is all about customer service, something that Sims definitely need to improve on.
November 2022 by emma bonny
Perfect service as always for myself and my daughter. Wonderful selection of frames and extremely helpful staff.A very friendly and reassuring experience from a caring, professional team.
November 2020 by Sue-Ann Ind
Would not book an appointment for my son on a Saturday, despite the fact that he is at school during the week! I'll be taking my business somewhere where we both can be seen at a time that works for us.
November 2020 by Ali K
Adnan Malik is truly amazing, really takes care of his patients, listens carefully and provides amazing service. Highly recommend SIMs and Adnan in particular. Thanks!!
November 2019 by Russell Hogg
I'd not use anywhere else. Very friendly and professional. When I needed some frames urgently and couldn't pick them up one of the staff came to my house to put them through the letter box.
November 2019 by Yolande
Unfortunately I did not get to see the optician because the receptionist booked the wrong time eventhough I expressly mentioned i was not available then. My name was also taken down so badly not even remotely resembling my name and I simply don't have confidence to order glasses and lenses from an optician when the receptionist isn't confident enough to keep asking me to spell it until she gets it. I give 2 stars because they clearly stock a nice range of frames
