November 2023 by Sándor Tóth
Superb customer service! Highly recommend ? Also free jewellery cleaning any day
October 2023 by Kim Berry
Received great service from Darcy at the Kingston store today. She patiently adjusted my new watch bracelet strap until it was perfect. Thanks Darcy! I love my new watch.
April 2023 by Google user
Terrible customer service and products. We purchased an expensive ring very recently. Within one month and only after two wears the ring had lost a diamond and then a further diamond fell off just before sending it back to the Shop so they could ?assess? it. They had said it usually tajes 1-2 weeks but we got a reply the next working day basically saying that it was ?customer fault? the email was poorly written and the review wasnt attached. Clearly that wasnt possible as it had been worn twice and i own multiple diamond rings for years which have been subject to alot of rough handling and i have never lost a stone on any of them. They first told us we had to pay for the repair. We argued that it most definitely wasnt our fault and that their customer service was terrible and we then decided we wanted a refund as its mot worth keeping a diamond ring that broke after two wears in its first month and will most probably break again and they refused. Really bad service and unhappy with product. I hope they will do the correct thing and refund us.
March 2023 by Hannah Benhamou
Terrible customer service and products. We purchased an expensive ring very recently. Within one month and only after two wears the ring had lost a diamond and then a further diamond fell off just before sending it back to the Shop so they could ?assess? it. They had said it usually tajes 1-2 weeks but we got a reply the next working day basically saying that it was ?customer fault? the email was poorly written and the review wasnt attached. Clearly that wasnt possible as it had been worn twice and i own multiple diamond rings for years which have been subject to alot of rough handling and i have never lost a stone on any of them. They first told us we had to pay for the repair. We argued that it most definitely wasnt our fault and that their customer service was terrible and we then decided we wanted a refund as its mot worth keeping a diamond ring that broke after two wears in its first month and will most probably break again and they refused. Really bad service and unhappy with product. I hope they will do the correct thing and refund us.
January 2023 by Mia Sines
Absolutely disgusting the way they work! I suffer with bi polar purchased a 5450£ watch called back less than 24 hours later and was told I wasn?t allowed a refund even tho the watch had stopped working! Called back next day was told Rolex watches do tend to stop. Called back the next day and was told to bring watch in shop would need 48 hour testing called back 48 hours ago nothing wrong with watch so I come in and when I was at the shop the manager said for safe of mind I want to give watch to repairs man 3 days later watch had something wrong with it! DO NOT BUY HERE\\nMade to think I bought from second hand shop and anything couple go right, £5450 is not second hand money for a 1979 Rolex watch.
December 2022 by Caroline Maskew
Hi there, my name is Caroline Maskew and I just wanted to say that all the staff at your Kingston Store have been amazing. I brought two rings from the store with my late father?s inheritance and my whole experience was fantastic from start to finish. All the staff are so informative, helpful and very professional. I highly recommend visiting the store and also looking at their wonderful jewellery. I absolutely love my rings and will treasure them forever.
December 2022 by Taryn Hadley
Purchased a Tudor Royal from Chisholm Hunter in the bentall centre and customer service was excellent. Really well looked after from start to finish. Gemma Jack and Victoria were very knowledgable and happy to help.
November 2022 by Izzy Harris
Victoria was fabulous. Her knowledge was incredible, and her friendly manner made the whole experience a joy.\\nAlma and Jack were an excellent back up team to keep the atmosphere relaxed and friendly. Thank you. !!!
October 2022 by Kristiina Jaanson
Came in to collect my engagement and wedding ring that I had serviced. Terrible customer service. I was initially refused my rings, unless I have a photo ID to show, which was not mentioned when i received the phone call. \\\" Lovely\\\" sales assistant then said this is to prevent theft, that I could be anyone and trying my luck here!!! All 3 of them were not interested that I can confirm all account details, the rings specification and what service I ordered and paid for. Luckily, as I recently travelled, I had a photo of my ID on my phone, that they eventually accepted. Horrible way you let your staff treat customers. Never this kind of customer service before. I will make sure I take my business elsewhere and make sure I spread the word!
August 2022 by Killing Time
William was very professional and knowledgeable about watches. He helped me over two visits to find the right piece and I?m very happy with my new Grand Seiko. Thank you William!
August 2022 by neal dear
Great service from Jack. Staff are very good, excellent product knowledge. I strongly recommend them.
July 2022 by Anthony Austin
Went to Kingston store Yesterday to buy a new watch for my self .Fantastic selection\\nand really enjoyable experience.
March 2022 by Seamus McAtavie
I've visited my local store in Kingston Upon Thames a couple of times recently. The staff were excellent, showing me a range of watches. Nothing seemed to be too much trouble to help me find what was best for me. Very impressed with the service I received.
February 2022 by Oxo Familydad
Simply for the name which reminds me of a game me and my brother, Oxo Familyuncle, used to play with our parents bed sheets, oh no, that was chism.
January 2022 by Alessio Massaro
I would really advise people to stay away from this shop.The level of customer service is absolutely appalling.I bought a bracelet for the wife and wanted to exchange after a few days. They were quite clear upfront that they would not refund, but I could also only and exclusively exchange in shop. The credit was not usable anywhere else, including online. But what I really found appalling was that they were clearly completely unwilling to ship the alternative we found to the shop. And the shop itself does not have much on offer.
