July 2023 by Google user
Saw the other day there were really nice trousers and saw it on Holister girl working there. So I came back for them to try on. I couldn?t find it, as shop floor changed.\\nI was not greeted. Waited at the counter while 3 people were behind the till, unsure what they were doing.\\nI was approached and I asked where could I find those trousers. The girl instantly knew what I was talking about. I got told it?s sold out. It was a cold answer? anyway. On my way out I found them? walked straight outside and never looked back. Nice shop, but staff ain?t attentive, nor interested.
January 2023 by #Phoebe plays
Very disappointed even after asking about the House rewards offer whilst paying at till this was not applied we have now be overcharged by £11!! This makes me wonder if the staff are fiddling receipts and keeping the extra cash?! Not difficult to apply the extra 20%! Please sort out this dodgy dealing Hollister!!
January 2023 by Raz Razzy
A little confusing to see which items were on offer or applied to house membership. Assistants were helpful. Layout confusing as it's unclear where certain items e.g. jumpers may be located however the store seemed a lot smaller inside than it appears from the entrance. Stock seems quite limited but I didn't want to choose online as its hard to see the exact length and fit from looking at tall skinny models.
December 2022 by Belle Lister
I love this brand, however, the staff are rude, don't even make eye contact and barely smile.They need new management!!!!
November 2022 by Troy Woods
Very nice store to go with the men and women's clothing opposite each other.It's located within the shopping centre on the 1st floor.At the front of the store they have the newest stock in the front and with the older/ reduced good towards the back of the store
July 2022 by Zainab Al-azzawi
Very bad and unprofessional customer service, they need to change all the manager they have in Kingston brunch, I have more than one bad experience regarding my collection, delivery and even communication they are care less they don't care if the customer is suffering from their bad service. I'm not going to enter the shop any more.
June 2022 by Mandy Evans
I love this shop. Great clothes , great quality. I especially love the staff here at the bentall centre in Kingston. They go above and beyond to help customers. Great customer care. I always feel looked after here
May 2022 by Sana Fathima
Love the store and the brand of course..I?m huge fan of their jeans. I could literally sleep with their jeans. Very limited jackets but the jeans, tops, jumper, sweat shirts, tees are super cool! Look out for seasonal sale in case you are buying that?s in your wish list, they come with a very good discount
March 2022 by Nadia Machicado
They had a buy one get the second item free of charge so a got a few really nice item. Service was friendly and helpful ?
February 2022 by Amakins
On Friday the 18th of February I went to return two items that did not look like the colour advertised online. The girl at the counter was really positive and very friendly, really understanding and also offered to help look in store for something else, However as I am a fan of the jeans and joggers I knew they would not have anything in store. But great experience as always, great attitude and very personal and tailored service.. Just wanted to let you know... And to say thank you.
January 2022 by Thirdpillar
Visited yesterday (Boxing Day Sale), shop was pretty busy with loads of offers, big queue at the tills. I was stuck trying to figure out where the khaki t-shirts were, but couldn't find the right size, so gave up. Then, when I was queuing, a staff member (Aniya ??) proactively approached me and asked if I needed anything ? I explained, and Aniya said don't worry, stay in the queue so you don't lose your place and I'll sort it out for you. As we were waiting in the queue, Aniya kept us updated, and said that she was checking stock, when I got to the till, I was impressed to see that the t-shirts I wanted were there waiting for me in the exact right size. Absolutely brilliant customer service, something I have not experienced in a very long time, especially during Pandemic times. Well done team Hollister and pls give this staff member a high five!
January 2022 by James Young
20 minute queue to return something, only 2 staff serving. Many other staff on the shop floor, 2 till unused. Stupid
July 2021 by Adam Elsodaney
I love the clothes here - I always find something that looks cool, that fits properly, is actually well made and still reasonably priced. Surprisingly rare for other places.Staff are great at this store too.
May 2021 by Monisha Babu
Always in love with this brand and feel comfortable to wear!!! Most of my swear wears, which I hold, will be of this one!!! And at the moment they have a very good offer where you can go for more shopping!!!
April 2021 by Lise Marie
Lovely clothes, good quality and stylish, very California/preppy vibe. I admit I'm usually shopping there for/with my teenage daughter, but I love their flared trousers.The staff are always friendly and helpful.
