May 2023 by Fadi najim
Very rude manager and staff just awful customer service, i love massimo I always shop from there but I?m never again they really need to change their attitude with customers
October 2022 by Saj Singh
Love the style and quality of the classic clothing in here. Nicely layer out shop with womans clothing at the front and men's towards the rear.
July 2022 by Has D
Brilliant service and good sale.
May 2022 by Nevil Tillman
Over priced and a little dowdy. Get Spanish pricing in the UK stores. We are all skint here too!!!
March 2022 by Dena Rechtern
Love this shop & the staff are always so helpful ??
December 2021 by Ellie kefala
My favourite brand. Good quality and very stylish.
July 2021 by Mike Morris
Lovely independent menswear shop in Kingston. I bought two beautiful sweaters. (Italian obvs) "real Italian, made in Italy, not Bangladesh" the owner told me.
April 2021 by Kieran Cha
I really do love Massimo Dutti clothing and the service is good occasionally.But, there?s one thing that is terrible and totally out of order to customer?s. It?s the Massimo Dutti paper bags...I really don?t get it....if items are quality, then everything else should be of quality.....very disappointed of your cheaply produced paper bags....never ever experienced whereby a black paper bag which had smeared into both my white color clothing (white shorts and trousers). I didn?t realise at first, but then on the most recent visit to Massimo, I wore white chino trousers, and with the paper bag having touched my trousers....it had smeared and ruined my trousers.Shame that the clothing is of high quality, but but the bag itself isn?t.It has ruined and smeared just like a tabloid newspaper, black marks onto my shorts and trousers.I shop regularly at Massimo Dutti, as love the clothing. Regardless of what colour clothing you wear, this should not be happen to any customer.Sort out your cheaply produced paper bags Massimo Dutti!!! ? I was very angry when I noticed both black marks having the paper bag touched my clothing, as if I have just come out of a tunnel or sat on dirty seat on the tube.Seriously...Massimo, this is bloody out of order!You should give some sort of discount or payment for dry cleaning. Now I have tore-wash both my shorts and trousers due to the smear/stain. Why not have a more decent paper bag produced which does not smear black marks? The staff are so rude!! ?
April 2021 by J P
Popped into the Kingston store today. Customer Service awful. Female member of staff spent ages with one customer, I waited patiently and when she was free to help she was dismissive. When I asked if a blouse was 'true to size' she looked me up & down and suggested 2 sizes larger than my actual size - so rude. Clearly your face has to fit in this shop; I did have my eye on a number of items but frankly I'll spend my money somewhere else. Definitely in need of a 'pretty women' moment in this shop with their self inflated staff - you're not Gucci!
