December 2023 by Steve Dapson
Very helpful
June 2023 by Colin Murray
What a lovely shopping experience! myself and my partner were helped by Jenny when shopping for gifts for a few friends.Jenny was super helpful, polite, friendly and knowledgeable on all products. After walking to this one shop we had all the gifts we were out shopping for.
May 2023 by mind mineral
Asked a staff member and manager to match the price on their website and they did not want to. I also picked up on something subtle, maybe its just me, but the manager did not give me something in my hand when I reached out for it. Rather she placed it on the table for me to pick up.
November 2022 by Paul H
My wife and I attended a Christmas event at the Kingston store.We started off with Proseco along with chocolates on arrival and my wife was given a complimentary hand massage.Lovely evening with the four assistants being helpful and knowledgable on products.Thank you for a nice time spent with youin your premises
March 2022 by Neena Lone
I went in today and was very pleased with the care and attention I was given . The lady was very helpful and I bought a set with a small perfume cream and shower gel of rhubarb and rose . This smells fab . She gave me samples and even gave me a hand scrub with oil too . I felt very happy as I left as it?s been a long time since I have received this level of service . Thank you to the lady with curly blonde hair with glasses! I?ll be back to buy again .
October 2021 by Luke Horner
I can't support an organisation hijacking the #metoo movement for profit whilst making no charitable donations to the same cause.''To celebrate the launch of Molton Brown?s gorgeous new Jasmine & Sun Rose collection, Molton Brown has commissioned exclusive national research around Millennials, social media and female empowerment, linking into the #OwnYourBold messaging of the new launch.''Their carefully planned campaign was purposely launched to ride off the back of #metoo. They used colours, images and language that connected with the movement enough in peoples minds so that, subconsciously, a customer may feel the need to buy because they think it's helping the cause. It gives you that feel good factor when you buy something, but you may not have understood why at the time.However, there is absolutely no benefit to empowering women by buying their products as it is against Molton Brown's own policy to make charitable donations. (It's actually a KAO policy, as they are owned by a huge Japanese corporation. Think along the lines of Unilever or Procter and Gamble).It's recognised as a highly questionable and immoral way to drive more sales.If anything, due to high level management changes which have mainly replaced women with men, it's a contradiction.As I actually was the previous store manager, I can confirm this is exactly what they were doing with that campaign.Absolutely vile. Certainly not the first time Molton Brown has done this.My personal experience after working for the company for over 3 yrs: Shortly after being forced to disclose my HIV status I was placed on a 'development plan', which had unobtainable targets, so I could easily be removed. This was despite a glowing yearly review which led to a significant pay rise literally 3 months before they found out I was HIV+.
August 2020 by Beckie Durrant
Great customer experience. I was greeted by a lovely lady who assisted and helped me to pick out a gift. Her customer service was top class and she was really friendly. I will be sure to return to buy some more products in the future
January 2020 by Justin Foster - Barham
A top of range ladies and gentlemens Toiletries storeVery bespoke scents on offerVWell worth the visit
January 2020 by chris
Very helpful staff, helped me in getting a gift for a friend.
January 2020 by Andy Penny
Smells wonderfull, great helpfull staff.
January 2020 by Daisy Day
Ok no service dr3adful
January 2019 by S Cristian
Nice parfumes and shower gels!! Expensive thought..
January 2019 by Tony O'Sullivan
Good service and great looking shop
January 2019 by Dean Miguel
Great service from this store today. Got what I needed and with 25% off. Glad I did not pick it up on John Lewis.
January 2019 by aloobi
Good experience. Got two bottles of shower gel. Was given a complimentary gift.
