February 2024 by Carpe Diem
To eat so close to the rubbish..horrible
January 2024 by David Cushing
One toilet out of order, ridiculous queue for the other one and it was disgusting once in.
January 2024 by M S (MTV)
The two of us went in for lunch. We chose sandwiches and got in line to pay, meanwhile I needed to use the toilet. I went there, but it was closed with an "out of order" note on it. So we put back the sandwiches and left for another place.
January 2024 by Brigitte Marks
If staff did not spend time chatting between each other maybe my coffee would have not be missed and served on time. Not even an apology !
January 2024 by Seb London
Mediocrity personified.
December 2023 by ghost town
Staff are very unprofessional and very slow service...
November 2023 by Babar Wahid
Wasteful and ridiculous manager. Very rude.Update to your comment - I have messaged HQ directly and waiting for a response to see what will be
October 2023 by Paola Moro
This is the worst pret there is. Don't expect to get even a smile back, staff are rude and unwelcoming. I've even considered if this branch is a social experiment because the extent to which the staff are unhappy is actually astonishing.
August 2023 by ?????? ?
Great customer experience, friendly and hard working staff. Is a pleasure getting my coffee every morning!
August 2023 by T Cho
I have been a regular customer at this branch for the last few years and there have been ups and downs in the food/service quality and the atmosphere especially after the introduction of the subscription scheme. That said, things have recently been improving a lot and settled down a lot, and I have been re-enjoying Pret.- The staff members are very friendly to in general.- The location is good as it very close to the Kingston shopping centre including Bentall.- There are many seats on both floors.- The coffee is great and the quality is coming back :) I only wish they used whole milk as well as skimmed and semi-skimmed ones.- There are also some golden spots where you can enjoy lots of sunshines especially on the ground floor.- As of 18 Aug 2023, there is an icecream shop just outside the store :)
August 2023 by Caz2021
VERY expensive for what it is. I went there for lunch - I work near by- as I also needed to make a personal call and didnt want to be outside - weather was foul. I had a small sandwich and a drink and it set me back almost £10! You can have a good warm lunch for that at my local.How people can afford eating there every day , especially youngsters, I have no idea. Since then I've been making my own sandwiches and having a coffee break at Nero's. Way cheaper and as good.
August 2023 by Catherine Cornelius (Katie)
Always crowded, coffee is expensive and servings are small. I ordered a medium and the cup was only 2/3 full.
July 2023 by Sevaan Simon
Very nice but there's zero way to check if the bill is correct. They hide everything, then just show you the price that you're expected to pay. This seems to be becoming the norm in the UK. Money detached from reality..
July 2023 by KattyStarhh
I love pret- even have the subscription and it?s so worth the price
April 2023 by Abin Varghese
Personally I didn't like the mocha much... But the vibe is pretty great