January 2024 by Rob Harris
Went in today with family just to be a cheap sound bar and sub.Ended up buying a Denon system that sounds amazingCallum was very helpful and didnt try to get me to spend more at any point like most sales people.Refreshing to not have someone pushyCredit to the storeWill definitely go back.ThanksRob
January 2024 by Yun Peng Lin
Excellent as always
October 2023 by Celine De Andria
Popped into the store with a question. Customer service is second to none, especially from Carl and Callum who could not have been more helpful and offered amazing support! Thank you so much!
October 2023 by David J. Griffiths
It's really refreshing to experience good old-fashioned customer service. Both professional and friendly. I've been helped by Dan and Terry, they were great!
July 2023 by Bilal Dawood
I Was driving past whilst working, and thought thesebguys might be able to help. I needed a fm aerial for my sons hifi.They said they dont stock them anymore, but then one chap went in the back and gave me a old am loop aerial for free!! Top guys , all had name badges on too. I wrote their names down but lost the piece of paper. Anyway these guys are great. Thank you
March 2023 by Jemms89
I had a great experience in Kingston richer sounds, staff are very friendly and helpful! Especially carl who is the manager he helped me pick the right products for my home and I?m so pleased with them! Will definitely be going back in the future.
March 2023 by val jones
I recently purchased an LG Smart tv from Richer Sounds. I am delighted with it. I had a problem accessing iPlayer and Netflix, spoke with Carl who responded quickly to my request for help. His visit was courteous and efficient, with thorough checks of systems. His prompt action was very reassuring. All OK now. Thanks Richer Sounds - your service is excellent.
March 2023 by Luke N
Been meaning to write a review for nearly a year now - Daniel from the Kingston store was a great help when looking for a home cinema system, he took me through the pros and cons of many speaker set ups and put up with my many questions! Would absolutely recommend dropping by and speaking with him for any audio/visual questions you may have!
January 2023 by Lewis Palmer
Excellent service from Daniel, who was very friendly and knowledgeable.My experience was pleasant, I was able to share jokes and talk very comfortably with Daniel and the other staff members.The products are good quality and I made a friend, I had a great time
January 2023 by Peter Quesnel
Chose this branch because it has some parking. Sunil was very helpful and went to a lot of trouble to demonstrate equipment. I arrived before opening time but when I was seen at the locked door they opened early and let me in. Very satisfied.
December 2022 by Gavin Hughes
After a truly dreadful experience with a faulty tv from John Lewis, I decided my next big TV purchase would be with Richer Sounds, who had been great in the past with my turntable and speaker shopping experiences.Best shopping decision I ever made. I can honestly say in 30 years shopping, I?ve never had a better experience than in Kingston Richer Sounds, and particularly with Dan. Absolutely nothing was too much trouble and he went way over and beyond in ensuring I was looked after as a customer. I really can?t speak highly enough of him, and Richer Sounds. They?ve made a customer for life.
August 2022 by Len Johnstone
Popped into the Kingston branch this weekend. I purchased 3 TV?s roughly 7 hrs ago and the service was great then so decided to have a browse. Dealt with Charlie - amazing knowledge, very patient and extremely helpful professional guy.
August 2022 by Andrew Mitrousis
Bought a refurbished projector from them recently. They were very informative and friendly about what to look for, setting it up in the demonstration room, even setting up another one to compare. Will always recommend RS, best customer service I've seen.
August 2022 by Henry Ormerod
I bought a pair of Bluetooth headphones from here that wasn't pairing with my new phone. Sunil very kindly managed to fix the problem within a couple of minutes. I was very satisfied with the service I received (and it was free)
July 2022 by Kit Na
I bought my 43" LG tv from Richer Sounds 5 months ago I had originally reserved the TV while it was on offer but couldn't collect it until after the offer expired, however they honoured their agreement and price matched it. They even indulged us in giving us a full tour of their sound room even though they were very busy... their customer service was prompt, speedy and professional.. I especially would like to thank Simon who was very patient and went over and above what I expected. I absolutely will be purchasing there again. I highly recommend them!
