September 2023 by Google user
We had 2 orders above £60 and half of our oder was given to us at the front window and then were asked to wait at the waiting bay we waited a while and got another half of our order which still had so many things missing . Which included our drinks/beverages/ice creams and sauces. We Asked again for our missing order that was served later after long waiting time.\\nIt was such a pathetic service our food which we got was fully cold due to the wastage of time and poor management.
September 2023 by R1 RHT
Awful.The receipt machines in the self service machines do not work and the manager was not able to find the order on the system to re-print.I ordered a double cheese burger with no bun (rogue I know) and somehow the kitchen understood that to mean a double cheese burger with just the two patties with nothing else.Similar story with a chicken mayo with no bun being ordered but served as a breaded chicken slice in the box.The restaurant looks like a bomb has gone off, chairs all over the place, rubbish on all of the tables.
August 2023 by South Australia
We had 2 orders above £60 and half of our oder was given to us at the front window and then were asked to wait at the waiting bay we waited a while and got another half of our order which still had so many things missing . Which included our drinks/beverages/ice creams and sauces. We Asked again for our missing order that was served later after long waiting time.It was such a pathetic service our food which we got was fully cold due to the wastage of time and poor management.
August 2023 by Mantas Salcius
Very rude drive through services, when asked why other lane drivers where served before me? Was told to shut up and tell what I want!! It felt like I was trying to buy drugs on the street corner rather than order some food. Definitely not coming back.
August 2023 by shayna rivers
They have refurbished this place, and it looks nice. The downside is self-service. A few people wanted to pay by cash, and it took a long time to get seen,Kid-friendliness: They have removed play areaParking: Free parking here but for a limited time. The bays are often blocked with cones or the moped delivery drivers who take up the majority of the car park without consideration for other users . They even park up in disabled bay even though they have other areas to parkWheelchair accessibility: It's awkward getting in and how the door is designed, too
August 2023 by Kai Atterwell (Kai Rhys)
Recently renovated, amazing new seating, place is kept relatively clean, the restaurant does look really good inside and well looked after. Friendly staff and a quick meal. 2 Wireless chargers across the whole restaurant but most seats have USB charging sockets. Has self service tills along with mobile ordering and drop off in the car park. Also has a drive through and 24 hour service.
July 2023 by Ethel E Special
I was there in the early afternoon, enjoyed option of kiosk order as its a faster option, spacious seating, only worry was that tables are not being cleaned straight away between seating so you find yourself cleaning crumbs off the table before enjoying your meal.Kid-friendliness: Yes they have different seating options for familiesWheelchair accessibility: Available
July 2023 by Sunny Patel
Wait time was outrageous, however, food was above average, considering. Only had one person at the till point, which wasn't helpful.Vegetarian options: McPlant is my go-to burger.Kid-friendliness: Kids are everywhere, so definitely kid friendlyWheelchair accessibility: Yes
July 2023 by Tanisha Miah
SO SLOW they say ready to collect but it?s no where near ready to slow just valley park tbhParking: never full
July 2023 by husayn esmail
Nice McDonalds to sit in. Ordered in advance for takeaway- efficient order preparation. Tasty as always.
July 2023 by Stacy Lloyd
I went to a McDonald's in London and it was really hot, tasty, quick service, very friendly staff and a very clean restaurant!!
July 2023 by Elizabeth Anderson
Visited the 'drive-thru' but had to wait 10 mins in the car park for them to bring our order out to us when ready. They brought cold chicken nuggets. #fail
July 2023 by Lisa Daniels
Love the new ice cream lovely it was lovely with the apple pie ?? 10/10!!Vegetarian options: Yes they doKid-friendliness: Very nice staffParking: Drive through was availableWheelchair accessibility: Very good wheelchair available
July 2023 by Jennifer Peterson
Went through the drive through. The woman at the order point could not understand my order for a Big Mac meal with a vanilla milk shake and the new chicken feast meal. She kept repeating the order incorrectly. Moved to the payment point had to repeat the order again. Drove to the collection window and I was being given lemonade instead of the vanilla milk shake. Drove home in 5 minutes the food was luke warm. Had to put it I the microwave. It's always near cold can't be bothered to use the Thornton Heath branch anymore. No care or concern it acts like the cheap franchise that it is no standards.
July 2023 by Ocean janae
I wish I could give them a zero. They Never give you your full order that you paid for, either that or they will put something in your bag that you did not order. Always check your order before leaving this place
