September 2023 by Janet
Didn't get a response to my call. I don't believe this place is open. I wouldn't have written a review if a prompt hadn't kept coming up on my phone.
December 2021 by Zhaida Vaghela
As someone who has lived in Thornton Heath for most of my life, I was very excited to learn of the Toddler playgroup sessions that the Salvation Army were running. I turned up today to the 'drop-in' session which was advertised from 10am-11.30am. I called the centre at 8.30am to ask about times, whether it was first come, first served and to ask about any covid measures that were in place. No answer. I left a voicemail and tried ringing again at 9am. No answer again. We arrived at 10.30am thinking all would okay and was met at the front door by a lady stating that they were full so we would not be allowed in. I then proceeded to explain that I tried calling and have been checking their facebook page for announcements stating whether they were at full capacity-nothing was advertised. I was met with lack of sympathy whilst my toddler was crying. The lady kept repeating "I don't know what you want me to say- our phone isn't manned and we don't update our page." The conversation ended with a smile and I asked how can we avoid this in the future, to which the lady said, "be here for 10 next time." We then went back to our car and tried to get ready to leave. Another lady then came out and she started shouting at myself and my husband saying that I was rude to her volunteer! I tried to explain that I was simply asking the lady questions and was then accused of swearing at the first lady! My husband intervened stating that her behaviour was unprofessional and we were then told that we won't be allowed to come back!Appalling customer service considering the ethical background of the Salvation Army- at the very least, the second lady should have asked what happened before and explained calmly, not come out all guns blazing and accusatory. Very disappointed.
September 2020 by ameelia ramotar
This is an excellent community shop with very nice people who always reduce items.Emma , June, are but a few who always make my day..Maria and an Indian lady, don't know her name but are always encouraging me to but something reasonable and of value. I support people who are in need in my country of birth so The Salvation Army is one good place to pick up bargains to ship out.
September 2020 by Jermaine-Antonio Lutchman
The staff here are really helpful, and the crystal palace staff here are also wonderful
September 2020 by Sharon Hellstrom
Good parking n good space for functions
September 2020 by Jonathan Kwakye
Jesus loves you
September 2020 by T N
Poor service
September 2020 by Paul Scott
Great charity
January 2020 by ameelia ramataur
This is an excellent community shop with very nice people who always reduce items.Emma , June, are but a few who always make my day..Maria and an Indian lady, don't know her name but are always encouraging me to but something reasonable and of value. I support people who are in need in my country of birth so The Salvation Army is one good place to pick up bargains to ship out.
January 2020 by Matthew Greathead
Very warm welcome by everyone
November 2016 by aga lort
Very good place
