February 2024 by Maria Lucas
5 stars
February 2024 by Sifa Enver
Absolutely vulgar management. Young black woman caked in make up. (Not sure if she is transitioning, so not sure if woman is the correct pronoun - no offence intended) She/ he wouldn?t give me his/her name, the only option I have is to describe this person. She/he is very an angry bitter person. Refused to give a refund for a jacket bought three days ago never been worn as it had no label (paper price tag label) not the label inside. I had to call head office who tried to call the store as it was against their policy not to refund with the receipt for an item that has not been worn, and it?s still in a sellable condition. She refused to take the call and customer service had to advise me to take it to another store for a full refund which I did, while they filed a complaint for me against her/him. Looking at the other reviews, this manager behaves like a child, throwing a tantrum when she/he can?t get her/his own way Looks like staff are scared of her too, such a shame JD have not addressed this abusive behaviour with this individual, and maybe even helped guide her with her mental health, which is clearly a problem, going on how her staff are scared of her and the abuse, not just myself, but other members of the public have clearly been receiving.
December 2023 by Daniel Woodward (Woody)
I was buying for somebody else.
November 2023 by Kamil Kamil
Today I was in the store... I found great shoes but they were number 7... I asked one guy if he could bring me number 8 because I wanted to buy them, he told me he didn't have time even though he wasn't taking care of any customer. I asked another young girl if she could bring me number 8 because I wanted to buy them, she said ok but after a few moments I saw her standing behind the counter and I asked where my shoes are, she replied they are there. So I ask there, where? she didn't even move, so I left the store without shoes
October 2023 by A.D
The 1 start goes to the big belly, dark skin guy at the entrance (most of the time) .He is supposed to cheer costumers when they step in but what he actually does is making comments on how costumers look.This happened lods of times but today the comment was address at me.He said something about the way I looked and even call his colleague to see what she was thinking about what he said?! ?(I think she was a visual merchandising), green hair and overweight too.Just saying they should look at themselves in the mirror before making comments?This guy is just ridiculous!Didn?t say anything back as I was with my son and I don?t want to deal with these sort of low key people.The rest of the staff seem to be nice.Just put this guy to sort the stockroom if he is able. ?
October 2023 by Bobby Bernard
Great service from Jamey who rectified an issue of mine. Thanks so much!
August 2023 by Jack Beasley
I chose to click and collect, staff were very helpful and went to get my order before it was due to be collected, saved me a trip back later, top service
July 2023 by talha ahmed
Terrible customer service. No greetings , no proper engagements , no sales ethics.. only thing I liked is the item that I bought
July 2023 by Stefan Newton
Every time I go in to this branch I leave thinking customer service is dead and this team killed it. Some of the girls have a serious, off-putting, needs to be addressed, attitude problem. Today I go in for a quick browse, I get one girl just staring at me while I'm flicking through clothes. I ask to try something on, "changing room isn't open", "can we open it?" "Nah". Nothing further. The guy on shoes, pleasant, welcoming, no issues there. But some of them need to be reminded why they're there, customers shouldn't be an inconvenience to you.
June 2023 by Francisco Gonzalez
VERY dissatisfied with service today. I usually purchase in this branch, since it is my local. Today, I wanted to try a couple of items before deciding whether to buy them or not. Apparently, the only fitting room is not available ?why? It is full of boxes, one member of the staff said, another member said, it can not be used today because it's busy. Only myself and another customer wanted to use. I think it is a massive mistake by management to close a service we need to use. Thanks!
June 2023 by Habiba Kamwani
Jasmine was very kind and helpful .. she suggested us a good choice of shoes #weekendstaff
April 2023 by Alex Redzio
A good selection of trainers and sneakers, but terrible customer service. Employees had horrible attitude when I was trying on shoes. They kept telling me to hurry up even tho I was on crutches.
March 2023 by Brenda Weston
Siva gave a pleasant shopping experience today . He was informative very polite and helpful. Will enjoy my new nike 270's and nike running leggings.
January 2023 by ___IHGaming___
Received very good customer service!! It?s very much appreciated areeba
December 2022 by Forced Hard
Got some trainers that are faulty after I'd wore them literally for a few hours, took them back with recipet and box and the manager refused to exchange them or give me refund.AVOID AVOID AVOID.
