October 2023 by Zandra Gaze
I had one of the best experiences at JD Sports Tottenham today, I had a major issue with a pair of trainer and both Anica and Mete could not do enough to sort it out for me. Fantastic customer service and it?s getting so rare to fine nice people. Thank you so much for all your help you restore my views of the brand they are lucky to have you both! Z
October 2023 by Abz Foyez
Staff at this store were so helpful, really appreciated their cooperation with me via the phone when I asked them to reserve a certain item for me behind the counter until I came to collect it, as the requested item was out of stock on the online store, however they had it in the Tottenham Hale store and the staff there went out of their way to get me the specific size and design I wanted. Thank you and God bless
July 2023 by Iwona Heinrich
Absolutely outrageous!!! None is interested in serving customers. I asked for shoes, I was told they don?t have the size in stock but yet I found the size I wanted myself. Save your time and go elsewhere.
May 2023 by Ushi Lipschitz
The moment I stepped in the store a worker came to see if I need any help, I've never seen a store have so many workers, all ready to help, when they didn't have something I was looking for they ordered it in, really great selection. Everything you'll need. Definitely recommend
May 2023 by Josh Mayson
Came in and I couldn?t decide what to get my gf but Olga (sorry if misspelled )was to the rescue. Crucial team member there !!! Very helpful
May 2023 by Google user
The moment I stepped in the store a worker came to see if I need any help, I've never seen a store have so many workers, all ready to help, when they didn't have something I was looking for they ordered it in, really great selection. Everything you'll need. Definitely recommend
April 2023 by Unknowneater
Was just in this JD great customer service, I originally was in Holloway Road & wanted a pair of shoes didn?t have in my size. Called up the woman on the phone was LOVELY & put them on hold for me. Soon as I walked In unfortunately they was being abused by a young man. The two men behind the till somehow kept their calm. Hats off to them asked if the boy wanted a bag his response was ?yeah bi*ch? it was actually disgusting and hard to watch. I then used the fitting room lady was lovely put my bag behind the till , manager and till staff answered my question about cloth sizing as I?m trying on clothes I hear another customer being quite rude and really talking down to the till staff, don?t know if it was a domino effect of the previous customer but it?s a shame how people are spoken to at work and expected to put up with it especially in customer service. The staff are genuinely lovely very helpful & this Jd has a huge variety even the kids which is great. Olgert served me and he?s honestly lovely. I didn?t get the name of the other staff member ?
April 2023 by Aneta Veljanovski
Awful members of staff. Like as if JD sports recruites the worse of the worse out there. I am yet to go in a JD sports shop and get a mediocre customer service but this one is at the top. The till guy (how I wish I remembered his name) was so rude and condescending and loved telling me he can't help with a refund issue. I asked to see the GM and she dealt with my enquiry really well, which I appreciated a lot. Whilst she was dealing with my enquiry, a young fella was paying for his items and he was pretty rude to one of the other stuff member as he was taking his time checking the notes (totally justified by the way).He completely lost and started swearing. I get it dealing with rude people is a challenge but the language used was not OK. The manager tried to get her staf to calm down but there was no way talking this guy down.Avoid this shop at all cost!!!!
April 2023 by Oktay Duran
When it comes to ignoring customers this place does it the best awful customer service
April 2023 by jomarie Mars
When tell you excellent customer service that?s is what I?ve received at this JD branch.. highly recommend thanks to the lovely Anica really appreciate your professionalism towards your customer. Thank you ?
April 2023 by sam Boum
?horrible member of staff?I like JD but you have to select your staff (I was there on 01/04/2023 12:20I?ve spent 210£ On Shoes( the shoes staff workers were busy ( I asked Olgurt , he was so rude and arrogant)Horrible manner !I do understand that is wasn?t his section , But ?. He need reeducation.Honestly
April 2023 by gregory James
staff look unhappy and no prices on shoes !! the music was loud rapping rubbish and had to walk out
February 2023 by A list
TERRIBLE!!! This place has the most unpleasant, unfriendly staff I have ever come across. Nobody is happy to help, it's actually a pretty intimidating environment. Avoid!!!
October 2022 by Kb Ahmed
They won't accept returns bought from their website/app useless
August 2022 by Brayden Good
Would not allow me to exchange shoes for a smaller size. I tried them on once at home and realised they were too big, but when I went to return it they said they couldn't put them back on the shelf. That it was "store policy". Never mind the fact that people try the shoes on in-store too, so obviously there will be evidence from previous wears.Won't be returning.
