September 2023 by Josephine Halsall
They were brilliant. Our tyre light came on whilst we were driving so we found the nearest car centre. They were super busy but they fitted us in and fixed our tyre( slow leak so changed it) and changed one that was perishing ( I hadn?t noticed so was very grateful- it was all cracked). On our way out one of guys ( cool guy) noticed the car was smoking which he could have ignored. Anyway turns out I had overfilled the oil and they drained it out for me free of charge. Super nice of them.Gréât team of very competent guys and will now bring my car here for servicing. Very helpful and very trustworthy. Highly recommend these guys and this garage.
September 2023 by Phyllis Acheampong
Very poor customer service - not friendly, not helpful. No hi or bye, how can we help? Did not provide updates at appropriate intervals or explain delays unless directly asked to. Furniture in the waiting room is dated and delapidated. Quite horrid. Some of the staff were bordeline rude and seemed very incompetent. A simple fixture seemed to require the input of 4 different people at the same time, at one point. Reckless when moving my car. Unprofessionalism on another level. I should have paid the extra £10 to get the MOT done at the dealership, probably would have saved time and money on petrol (I had to come back to get a second MOT done). Would not recommend at all. If I could give zero stars, I would.
August 2023 by Mark Atkinson
Taking advantage of people overcharging con artists charged my friend £308 for 4 arrow speed 175/65/14 inch tyres price online is £60 Each fully fitted and showing as fitting today on the website each no discount offered when challenged about this simply oh next time I owe £68 do you really think that anybody would come back after being overcharged this much a disgrace to the industry I have been in the trade over 12 years and this is quiet frankly disgusting give good garages a bad name do not take your car to this place they will take advantage of you
August 2023 by Abbey Nirmal
Great service by Sohan (and team) today who went out of his way to make sure my car tyres, brake discs etc were sorted out in good time. Service was speedy and professional, everything was explained to me and after-care advice was given. My engine oil needed topping up and this was done for me at no extra cost which was very kind. Will definitely be returning for future car needs.
August 2023 by Susan Miller
I was seen straight away. The job was completed effectively and at a fair price. My windscreen washer needed topping up and this was also done without me asking
July 2023 by Sam M
Good price with discount for two wheels. Staff were friendly, professional and helpful. Would visit again.
July 2023 by Ben Yusef
My appointment was 30 mins late and I was given no reason why. When I inquired why the front desk was still not manned after 30 mins, I was given a rude reply by a particular staff member which annoyed me.That member of staff aside, once the desk was manned, my tyre was changed speedily and without any hassle. I picked my car up and was off.The rest of the staff members were polite and good. Unfortunately first impressions count for alot and what should have easily been a five star service ends up being three stars because of one face who represents the company being rude and unhelpful. Pity. After being replied to by the Owner and believing that one individual does not represent everyone and this will be addressed in-house, it's fair to say I'm happier at this response and reflected it in my review. Fair is fair.
July 2023 by Kaljit Maan
I had to wait over half an hour past my allotted time to start having my tyre replaced. There didn?t seem to be an emphasis of working according to specific time slot, a fairly laidback approach throughout the garage.
July 2023 by Syed Ali
I don?t even want to give it 1 star. I had my car serviced which was the biggest mistake. I was warned about Kwik fit but I didn?t listen. I got a service on my BMW 420D and paid £260. After collecting my car, they called three times within a week telling me my car had various issues such as washer fluid leak and more. Why the hell not mention this before I collected my car? Two months later I have engine oil top up message so I topped up but same message still. Took it to BMW approved garage and they almost didn?t want to know me when I mentioned going to Kwik fit for a service. They said I had the poorest quality engine oil. They put in fresh BMW oil and the sign has gone. Sorry to rant on but please avoid taking your car to Kwik fit unless maybe changing tyres. Bunch of clowns!
July 2023 by Francine Groom
Excellent experience. Kind staff, no questions asked when I told them I had insurance and charged me for free, as well as they order my new tire the next day. I really appreciate their service.
July 2023 by Earl Dawkins
Firstly I got there early for my 830am appointment only to wait till 850am for someone to turn up.I could never get through to the branch on the phone all day.My service which should have taken a few hours took the whole day.My service indicator has reappeared after two days after being reset so I?m not happy.
June 2023 by Vee L
Amazing service! The man in the reception has fit us the new tyre in the parking lot himself even though the garage was full and waiting time was until Monday. Thank you for the great customer experience.
June 2023 by Ahmet Yildirim
Had a warning light on dashboard, I told them to check and fix it so I can pay the fee. They cleared out the lights from dashboard by computer and tell me it was minor/dusty issue. So amber lights popped up again and I have to go different garage to fix it that we find out it is a sensor issue and it needs to be replaced. This is the last time that I am choosing kwikfit.
May 2023 by sxydesiman
Very polite friendly workers saw me on the time thay gave me 10am checked the vehicle and gave me the quotation I needed to send to the company where I hit a massive pothole definitely recommend they found the fault really quick no time wasting cheers lads
April 2023 by Titi Oluwa
Mr Ali at Tottenham Hale branch saved my life today (26/3) after I had a flat tyre in the rain and was stranded being on Sunday. He went out of his way to order a spare tyre from another store, got it delivered by cab and fix the tyre.If not for God and Mr Ali, I would have missed my mum's 80th birthday celebration today.A superb thank you to Mr Ali and Suli for their great support, i am very grateful.
