November 2023 by Antonio Sperti-sainz
The place was smelling and over craud.The personal very much helpful.I do consider to change the branch
August 2023 by qaaf printer
Horrible service from this branch. Extremely slow service. I experienced rude attitude from a staff
October 2022 by Rebecca Stapleton
Very poor. No counter service on Saturday.One member of staff in particular very condescending and rudeAm now at the point of changing banks because of generally poor service all round
August 2022 by Tina Pryor
Very bad service. On the phone or in person. Net work down cant get any answers from no one.
August 2021 by F Uddin
We had a great experience today!An exceptional member of staff by the name of Onur ( hope I haven?t mis spelt ), he went way and beyond.Onur was informative, super helpful and extremely personable.I have had to go into the branch a few times lately Reha different issues, again the lady behind the counter delivered first class service, so efficient and friendly! (Sorry I didn?t get your name)
August 2021 by Angel Nanchev
From November till January they can't confirm my identity although they have scanned my passport, id card and prove of address not once but three times. I still can't use my account after 2 months of waiting !!!!!!!!!!!!!!!!
March 2019 by Rebecca Mbele
Will be back again
February 2019 by Abigail Jones
You can never call and get a answer so stupid.
December 2018 by Samira Ahmed
Horrible service from this branch. Extremely slow service. I experienced rude attitude from a staff member called Abi. I waited half an hour for a booked appointment whereupon I was accused of not staying the duration I did. He told another staff member to inform me I had missed my appointment (lie). I was told my appointment was not the time it actually was (lie). He didn't even have the decency to come out of his room to see I had come.
August 2018 by John Smith
The counter service is strained at certain times of the day, 9.30 - 10.30am, then again at lunchtimes 12.30- 2.00pm
July 2018 by Matt G.
Far too slow. It's one of those branches with either slow outdated computers or slow staff, so the customers stand at the tills playing with their phones while the staff are perpetually pressing buttons on their mouse and keyboards and somehow 1 money deposit takes 7 minutes each. And then even longer waiting because when one of the 2 working tills open up, the staff is still doing something on the computer before he/she calls next. It's like they brought a computing and IT course into a senior peoples' home. 3 people in queue when I arrived, took 26 minutes for me to deposit some money.
April 2018 by zaccaria khaliss
Vary dissapointed from the service I received today..
It is a small branch and the staff is lovely, infact few weeks ago I had some issues with some bank statements, Amanda and the manager were open to help and friendly..
However I can't say the same thing about the guy who served me today.
I went into the branch to transfer some money as the online banking app wasn't working.
When I asked the gentleman to help me he said the he wasn't able to access my bank account to make the transfers, and the only way to do it was through the ATM outside.
When I told the guy which he had no name on, that few weeks ago they offered me that service, he told me that the system has changed and there were no longer offering this service. So I went to the ATM outside and tried to transfer the money, but it wouldn't work.
So I decided to go back inside and ask help to a different woman which she was able all of a sudden to access my account and make all the transfers i needed.I don't know why that man had such attitude with me, instead of helping me he gave me cold answers that didn't make any sense to me. Hopefully the mobile banking will work again soon, and I won't have to go back there.
April 2018 by Marta Richar
Vary dissapointed from the service I received today..
It is a small branch and the staff is lovely, infact few weeks ago I had some issues with some bank statements, Amanda and the manager were open to help and friendly..
However I can't say the same thing about the guy who served me today.
I went into the branch to transfer some money as the online banking app wasn't working.
When I asked the gentleman to help me he said the he wasn't able to access my bank account to make the transfers, and the only way to do it was through the ATM outside.
When I told the guy which he had no name on, that few weeks ago they offered me that service, he told me that the system has changed and there were no longer offering this service. So I went to the ATM outside and tried to transfer the money, but it wouldn't work.
So I decided to go back inside and ask help to a different woman which she was able all of a sudden to access my account and make all the transfers i needed.I don't know why that man had such attitude with me, instead of helping me he gave me cold answers that didn't make any sense to me. Hopefully the mobile banking will work again soon, and I won't have to go back there.
October 2017 by Catalina Guzun
Staff doesn't really bother to help customers. Very bad impression about TSB after visiting this branch several times.
October 2017 by Fiona Fillips
Small branch not too busy
