November 2023 by Angie Moyn
Not very clean...hygiene is a bit of an issue at this gym.Always short of cleaning staffDirty doors, mirrors, showers and toilets.Standards have dropped.
October 2023 by Georgie Gee
Taken off the most popular Zumba which had over 50 regular attendees for an in-house hybrid dance class. Ignores members request to keep popular classes.
October 2023 by Viv W
Two stars for the upper management. Still a member of local club though as staff are lovely, but head office doesn?t care about any complaints made.
October 2023 by Esme dowle
Please please have later weekday yoga classes ? I can't make any weekday classes due to work and have really enjoyed the weekend sessions!!!!
July 2023 by Anna Aboltina
Have been a client for over a year. Initially, the service was good, but lately they have been, cancelling 50% of the classes I attend whilst deciding to increase the monthly payment and providing no apology. Very disappointing service.
July 2023 by dang nguyen
If you?re not confident with some of the gym equipment, book a free session with one of the PT?s to show you around properly. They are knowledgeable and there is no pressure to pay for sessions.
June 2023 by Vee Kom
Facilities and classes are great, no complaints. Staff are mostly lovely.It would be 5/5 if not for :- lack of safe indoor cycle storage which is just not right this day in age. You can leave a child in daycare but not a bicycle. I think it is poor and backwards. Re design some of the extensive space you have and create an indoor safe bicycle storage.- more modern entry and locker system. Carrying a card and a padlock is so 2001.
June 2023 by Julide Kul
I have been going to this gym for a little while now and absolutely love Judith's energy in the morning. Waking up so early is bad as it is, so seeing such great energy at the door makes a huge difference! Thanks for your great energy Judith :)
May 2023 by Sarah Alicea
I?ve been going to this gym for about a year. My PT Amy is excellent - I was worried about going back to the gym after years out from injury, but she?s tailored things perfectly and made me feel welcome. The changing rooms and facilities are great. The staff are so busy and yet they are efficient and professional.Of note:- You have to be organised to book classes a week beforehand, because it?s a popular gym.- If you?re not confident with some of the gym equipment, book a free session with one of the PT?s to show you around properly. They are knowledgable and there is no pressure to pay for sessions.- People are respectful and there is good gym etiquette here.
April 2023 by Sólveig Óskarsdóttir
Joined this gym February 2023 and couldn't be happier ????I've tried a lot of different classes and the instructors have all been great and helped me make progress. The gym area always has space (when I visit) and I can see in the app how full it is before I go.I'm now also taking my son for swimming classes + family swim sessions in the pool and he is enjoying it.The changing rooms are great, spacious, clean and even a separate family area for when I bring my son in for swimming. The sauna facility in the changing rooms is a major plus for me.Some classes are more popular than others and so I need to book them few days in advance, but there is usually a good alternative if I don't get what I want each week.Friendly staff on the front desk and my queries have always been dealt with quickly.
April 2023 by Cardavan Serinash
On Saturday 18th March 2023 in the afternoon two members were reporting a theft they had experienced. The report was being made at the front desk to the on duty manger, a white woman. The couple who were black reported that it was not so much that they thought they would retrieve the items, but more that they wanted to help prevent future thefts. The response of the manger was shocking, violent and deeply upsetting. She proceeded to ignore the report, shutting down what the couple had to say at every turn. She was attempting to poke holes in the report, investigating the couple as if they were the criminals and not the victims. When the couple explained that they thought they saw someone that might be involved the manger angrily replied that she could not go around accusing members -at no point did the couple suggest this. Finally, when the couple calmly explained that they did not find the attitude of the manger helpful, she said they can just leave. ?There is the door?.From the beginning the manger was unempathic and talking to the victims as if they criminals.Following this, the manger - as if she suddenly realised that others were witnessing the disgusting way she was behaving - approached another witness who was also black, to say if he had seen what happened. Naturally the witness was deeply upset by what he had seen and he told the manger so.Astonishingly, the manger then began to cry as if she was the victim, eliciting feelings of sympathy from other members of her team.This was a racist and violent attack on club members by a club manager. It needs to be investigated and satisfactorily dealt with, which in my view can only mean the removal of this person from her position with the club.
February 2023 by Kay Marie
Too busy. I came on a Monday evening to the gym and there was a class happening in the main gym area meaning anyone paying for a membership wasn?t able to use the gym fully. The gym is small enough with limited facilities and the fact the class instructor told me rudely to move twice while plugged into a microphone was humiliating and rude. There should be a specific room for that class to take place in it should not take place on the main gym floor as that doesn?t allow people to use the gym facilities and space which we?re paying a lot of money for! This must change. Horrible experience pure gym wouldn?t do this save your money guys.
February 2023 by Nicola Barney
I really like this gym. The classes are brilliant and the site mostly is very clean and well looked after.It is on the smaller side, but there?s a real personal feel to club which makes such a difference.Have really enjoyed my time at the club so far.
February 2023 by Paulina Shacalis
I have been on and off a VA Crouch End member for years, and have recently rejoined together with my 5 year old to focus on the swimming. I have been trilled to find out that both myself and Leo have the best swimming instructors we could have hoped for!I am with Julia who is a true expert (trains other trainers) and able to dissect my stroke and pick up on all my little quirks and bad old habits to ensure that I learn the technique properly. She explains everything too (what muscle works when, why do we breathe out when we do etc), and it?s often very eye opening. Beside she is a really fun person to be around!Leo (5) is with Stella - the kindest lady who makes the class so much fun; she strikes just the right balance between teaching in a fun manner and also keeping the jolly kids under control and safe. Leo now loves swimming and he looks forward to the class with Stella every week!Can?t recommend these ladies highly enough!
January 2023 by Zena Agese
Our daughter attends the swimming class here with Stella who is the swimming instructor, she is absolutely amazing and has a lovely and fun way of teaching the kids to swim.Thank you Stella and we hope you have a lovely new year and can't wait for the new session to begin.
